Not too much to say. Depending on which way you enter the parking lot it can be a mess. The…read morelocation is quite large. Of course there is a drive up teller option as well as your ATM option you're accustomed to. Service was ok and the wait wasn't too long.

More tellers! Monday morning more managers 3 than tellers 2. Long lines! Oh and a courtesy guy that…read morecan tell u straight ahead to next teller! 3rd world economics here!

I have been with this credit union since 1995 . Even when I moved to California I was amble to…read morecontinue my banking with a sister bank. The staff in person and over the phone are professional and knowledgeable in helping me with anything I request.'

Every time I come to this location the service is always the slowest service being received…read more There's always a line with 2 MAYBE 3 tellers. I always regret coming to this bank, you may as well clear your schedule. You'll be there a while.

My sister and I cannot thank Nicole Carey and the staff at the bank for helping us with a difficult…read moresituation. They went above and beyond to help us. We are so appreciative and would recommend them. Thank you again Nicole!!

My first time visiting this branch, I can say I felt welcomed and the young lady named Jackie was…read morevery sweet and was quick with getting me in and out! Definitely will be returning to this branch location with any of my banking needs!

I recently went in to deposit a settlement check. I was expecting a hold on a large deposit because…read morethat is standard. However, the teller that I had (who was nice, but maybe new?) called someone else over to help who was extremely rude. He questioned where I got it (as if it didn't say "xyz accident/injury law" on it and have at least 3 separate safety seals...?) and was generally condescending about the "abnormal transaction." Tbh he made me feel like a criminal and I am looking at going back to my old bank because of the whole interaction.

Worst customer service and very under staffed. I had to leave after waiting in line for 35 min!read more

We went to this location to open a new account, the lady who helped us was not very friendly, she…read moreasked us where we were from, as soon as I said Cuba, she was less approachable and helpful. They were not interested in our business, they said without a green card we could not open an account but we later found out we could have done it with the three identifications we were carrying with us. This lady or her partner were more interested in getting us to leave than looking at other options.

I deposit 1,100 dollars to my landlord direct deposit ,( business account ) and now the transaction…read moreis no where to be found my landlord never received the money and BOA won't move a finger to figure out what's going on

Great banking experience, Ashely is very kind, Excellent…read morebonus with direct deposit and miles rewards on credit card. Love it Sonia

The downtown Glendale branch has really suffered since the pandemic. Some days there is not enough…read morestaff to cover the drive in window and some days the bank is closed for lack of staff. Today I waited for tge banker who went into a locked room and I never did get my business tended to. I'll never return to this branch.

Good relationship with some employees, they are great but the website is Horrible for day trading…read more I've been complaining with no resolution for a few months about the Order Status time being wrong. It does not match New York or Arizona time but the time is correct in their advanced charts..... The order status time disappears after a day making it impossible to analyze your buy/sell with a chart. The site Constantly logs me off at random while actively using it. This happens a lot when I click Place Order. A lot can happen to the price by the time you get logged back in. Sometimes when I try to sell it tells me I don't hold a position when I do. Sometimes when I try to buy or sell it clears my orders instead of doing what I need it to do, making me repeat the process or log out and back in to see if it resolves. Again a lot can happen to price in that time. Errors, lots of errors while trying to buy or sell. Imagine you see its time to sell for a profit but the site will not let you and as you keep trying you see the stock jackknife... Or you see a squeeze in progress and the site will not allow you to complete the order. NOT A GOOD TIME.

I'm not sure why this place has such low stars. I went in to this branch two days in a row and…read moreeveryone there is nice. I haven't been inside a bank in years..but had some issues that I need to solve by going in. The tellers were nice and when I stood in line, I can hear how chippy the customers were while being helped. Banker Lisa did help me sort out some things before leaving and wasn't rude at all. The next day I came in, Dennis helped me and dude ..customer service was just great. Got what I needed to be done! Loved Dennis vibes! Thank you guys!

After three banks, including the issuing bank, refused to cash my check despite having all proper…read morelegal documentation, I was beyond frustrated. Desert Schools Federal Credit Union DSFCU stepped in, treated me with respect, reviewed everything carefully, and got it done. They made me feel like family, not just another customer. They truly came through. Trusted local bank for me.

I have never had an issue with Desert Financial until now, but this experience has been beyond…read morefrustrating and disappointing. I deposited my tax return check on February 27, and because my tax preparer is in Illinois while I am in Arizona, they decided to hold my funds, claiming it was fraudulent. I explained that I am originally from Illinois, and this is my tax return, but they refused to believe me. The representatives I spoke to were extremely rude, especially the gentleman, who was arrogant and condescending, insinuating that I was lying. To make matters worse, they are holding my money until March 13 with no clear explanation of why such a long delay is necessary. This has put me in a terrible financial situation--my rent and utilities are due, my car needs repairs, and my son's birthday just passed on February 25. I was counting on these funds to provide for my family, and now I am struggling because of Desert Financial's unnecessary hold. This feels like financial bullying. It's my money--I worked hard all year for this refund, and yet they are keeping it from me for no legitimate reason. The way they handled this situation, from the lack of understanding to the outright rudeness, has completely ruined my trust in this institution. I regret ever banking with them and will be warning others to think twice before doing business here.

If I could give no starts I would horrible customer service they got one person working for over 14…read morepeople in lobby the others that where there were doing nothing to help the one person I waited over 30 minutes just to leave cause they had only helped one person after 30 minutes HORRIBLE EMPLOYEES should be ashamed of this specific bank customer for over 17 years and sadly I won't be banking here anymore always a problem

Horrible costumer service, not helpful at all. The employees…read morelook like they hate their job.