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    3 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    10 years ago

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    7 years ago

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    9 years ago

    Good customer service but not efficient at all. It always takes so long and I don't see many people at the lobby or drive thru.

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    Lund Mortgage Team - Lisa Lund-President

    Lund Mortgage Team

    (56 reviews)

    Here is the truth about Lund Mortgage: They are incredibly knowledgeable in what they do and you…read moreshould trust them if you are buying a home (especially your first). Matt Oliver earned our business because during our first call, I asked Matt what is the difference between them and others, why should we pick Lund. Other companies sounded gimmicky and said things like "we have the lowest rates and BEST customer service." He flat out told me "Well, it is a mortgage and there are plenty of mortgage companies. If you want to shop and or deal with an app, then go ahead. I think customer service and trust goes a long way, so the only thing I can do is assure you is that I will do the best I can and we usually do a great job." That no BS answer told me everything I needed to know. We went in there a little excited with many questions and Matt Oliver took his time to give us answers to all of them. When we were anxious, tried to speed up parts of the process, or were thinking of doing something they wouldn't recommend, Matt would candidly shoot us straight and give us solid advice. The only negative thing about the whole process was they were occasionally hard to get ahold of. By that, I mean response within 24 hours - max. Which is understandable given the rates and the amount of customers flooding in. By no means was any of our process delayed or done wrong because of Lund, just a little patience was required on our end. We went into this process fully ready to "shop" for mortgages and blitz for the lowest rate. In the end, Lund was good to us and got us an awesome rate off the bat. So we ultimately stuck with them all the way through and didn't look elsewhere. Towards the tail end, Lisa Lund assisted us in a few matters. She was very polite, responsive, and knowledgeable as well. I can see why she runs the place. We plan to use Lund again if we start investing in other properties or need to refinance. 10/10 would recommend!

    Please stay away. They had my credit and full file for over a month. I finally get a quote to see…read morewhat I am eligible for! Get pre-approved and then told wait. I missed something and now who knows what. I had to walk away due to incompetence! Be aware, don't get taken advantage of.

    Desert Financial Credit Union

    Desert Financial Credit Union

    (26 reviews)

    After three banks, including the issuing bank, refused to cash my check despite having all proper…read morelegal documentation, I was beyond frustrated. Desert Schools Federal Credit Union DSFCU stepped in, treated me with respect, reviewed everything carefully, and got it done. They made me feel like family, not just another customer. They truly came through. Trusted local bank for me.

    I have never had an issue with Desert Financial until now, but this experience has been beyond…read morefrustrating and disappointing. I deposited my tax return check on February 27, and because my tax preparer is in Illinois while I am in Arizona, they decided to hold my funds, claiming it was fraudulent. I explained that I am originally from Illinois, and this is my tax return, but they refused to believe me. The representatives I spoke to were extremely rude, especially the gentleman, who was arrogant and condescending, insinuating that I was lying. To make matters worse, they are holding my money until March 13 with no clear explanation of why such a long delay is necessary. This has put me in a terrible financial situation--my rent and utilities are due, my car needs repairs, and my son's birthday just passed on February 25. I was counting on these funds to provide for my family, and now I am struggling because of Desert Financial's unnecessary hold. This feels like financial bullying. It's my money--I worked hard all year for this refund, and yet they are keeping it from me for no legitimate reason. The way they handled this situation, from the lack of understanding to the outright rudeness, has completely ruined my trust in this institution. I regret ever banking with them and will be warning others to think twice before doing business here.

    MidFirst Bank - banks - Updated May 2026

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