Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

The personal touch in banking is a rare thing these days so when you walk in the door, understand…read morethat the staff at this location will have your back. I've been with them for years and will continue to do so.

Great service and unbeatable staff! I have the pleasure of being a customer of this particular…read morelocation for the past few years and I have been SO happy with them. My parents have had accounts there (money market and cd's) for longer than me, however I am thrilled to have someone like Joy and the staff here to help me in all my banking needs. Their rates are super competitive, their customer servicing is truly top notch, and they are always available to discuss your needs/wants in relation to finances. If you leave a message, they call you back right away. If you are in need of assistance, they will discuss every option with you. They truly take care of YOU. Having worked for a large bank for some of my career, I can tell you that the quality of products and expertise you get from Washington Federal, Joy, and the staff here is exceptional! No lying in this rave review! I look forward to this relationship for years to come! Thank you for everything.

This bank is customer friendly and although the lines move slowly, it's a pleasant environment. I…read moredon't like going into any of my banks and having a teller ask me "Would you like to talk to a financial advisor!" Um, hell no! I go to the bank for banking and a financial planner for investment advice. For banking, yes, great place, but stop bothering me about investments! I don't have pictures as it's not the brightest of ideas to take pictures and/or video in a bank. I don't want to be accused of casing the place

Great customer service. I do not have an account with them. When my bank, BofA, failed to provide…read moredecent customer service, I went to Compass. They quickly assisted me. Thank you Compass.

Love this branch! Always super helpful and quick. Easy to access this location and beautiful inside…read moreand out as well. They call you by name and remember your name! So refreshing and kind.

Great bank. I went through Midfirst for my PPP loans. They were great compared to Wells Fargo and…read moreBank of America who always seem to be behind the curve. Got things done quickly! Will keep a business account with them now. Highly recommend.

Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

Been a member since this location first opened. The employees here are the sweetest. I always…read morethought the assistant manager the past few years was the manager. Had to come in for a notary and got to meet Dolores. Amazing gal who went above and beyond. Not only was she kind she was patient. We found a company had sent the incorrect paperwork with someone else's name on it when we pulled out the paperwork to sign. She waited for them to email it to us which never happened so we had them email it to her. Who does that? A+++ So appreciated.

I'm on my own personal "Hell or High Water" journey, just with less death/buried cars…read more MidFirst had a $250 promo for opening a new checking account. Sounded good and I've done more for less, so I opened one. Less than 2 weeks after opening, I received the bonus in my account! I've done this with other banks, and NOBODY funds your bonus this quickly. Thank you MidFirst, much appreciated

Can't even lower your US Flag in respect for the loss of Dolly Parton, as ordered by the president…read moreof the United States of America. You're no bank of America..

Rude woman in the front with a very nasty attitude and face. Associate 771. Never have I had that…read moretype of disappointment in service in the 20+ years of banking with BofA. Really sad how one disappointing employee can make you want to move your business elsewhere. Do better branch manager. Hire for customer service and personality traits not RBF and a snarky attitude.

Every time I go to this banks drive-through ATM, I clean it!!!…read moreYou would think they would keep this ATM clean at least three times a day during business hours being that they seemed to be closed alot

I have been banking with USBank for many years. They are wonderful in all ways. Thanks US for…read moretaking care of me!

Abraham Carranza is amazing. I had an issue he couldn't solve on a Saturday because that department…read morewas closed and is only a Monday- Friday. He's said he would find out what was going on with my account and contact me as soon as possible. Behold first thing that Monday I received a call and he had worked everything out. He's a man of his word and I really appreciate the level of communication and confidence associated with the customer service I received. Thank you!

I put 1 star because there's not an option for 0. The institution blocks purchases on line. They…read moresay fraud prevention. I have been blocked from ordering food, baseball tickets, instacart, door dash, and Grubhub. They are fired! I'm tired of them CBing.

CUW is not making payments to my CITI card account. It…read moreshows payment but CITI card has not received one. I tried to check the address for payment but cannot check it on my account. As a result i'm being penalized with late charges .

fairly good products. horrible customer service. who ever does the hiring is not very good. Rude,…read morelazy to offer any assistance that may not come to mind as customers. Tellers seem to like sitting back in their chairs and relaxing. Been with CU West for years, but had enough. We will pull all of our accounts in Januar.