This location and Chase in general is a mixed bag whether good service is provided. I have had…read moreissues in the past with this location many years ago but none of the same people seem to be there. You are always greeted with a hello when you walk in promptly which is a nice touch of customer service. I was also given a bottle of water another nice touch unexpectedly as we are experiencing a lot of heat in the valley. I came to notorize a document and waited longer than I should have to accomplish such a simple task but "Alex Guzman" needs a shout out as he was tremendous when he did greet me with a smile and an extremely helpful attitude. Next I wanted to wire some money and he was very knowledgeable to discuss the pros and cons of such a transaction. Alex next provided some options about other accounts but was never pushy or salesy that can be annoying. Alex's job title is "Relationship Banker" and he understands the customer relationship better than most. By the time we were finished it was past closing time which I had not realized and he didn't rush me out the door either. Card attached is for Alex- this employee who was on the younger side has a bright future because he understands the Lifetime Value of a Customer and the relationship. On another note (not relevant to Chase but a bit funny), a snobby customer from Scottsdale driving a very expensive car who forgot his phone on one of the chairs which I turned into Chase, couldn't even be bothered to thank me- other than to tell me he had two phones- although I must confess Chase did a good job getting his identity if the phone belonged to him & he called Siri to identify it. 5 Star taken down to 4 Star due to prior handlings but Alex is what customer service should be about.

Private banker Ramos took care of my concerns thoroughly and professionally. The kind of person…read morethat gives Chase a good reputation.

Had a great experience. We needed a local bank and Gorial was extremely helpful and responsive…read more Found an account type that fit our needs. He made it easy. Able to achieve all our goals. I recommend this bank.

I have been a long time customer of National Bank of Arizona (NBAZ). I normally had banked at other…read morebranches, but on this day, I needed to resolve an account that was closed, but still getting dinged for fees. I went to the branch at 7000 East Mayo in Scottsdale. I had never been to that branch. I was warmly greeted and immediately was seen at the teller window. I indicated that I was dealing with a closed account and getting charged. I spoke with Joey Martinez. Mr. Martinez took my info and noted he needed a few minutes to research the account. He left the desk and came back a few minutes later. Keeping in mind that I only noted the issue, I had never asked about remedy. When Mr. Martinez came back to the window, he didn't even explain anything. He just told me he had formally closed the account (it apparently was not done properly by the other branch) and had zero'd out all the assessments that had been charged. Keep in mind, I never asked him to do this... he did it on his own after researching the issue. We had a great conversation as he was generating paperwork to confirm the account was closed (something the other branch never did). I actually left the bank with a smile. It was a great experience. Never thought I would say that about a banking transaction.

Anthony, Alejandra, and Bri are always so helpful at the teller line, and Heather and Bri were…read moreamazing in opening my new savings accounts for my wedding funds!

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

Always friendly and professional. Wonderful and terrific in helping me with my banking needs. A+…read morefor customer service!

Virginia, Jacki and everyone at this branch is extremely helpful and welcoming to their customers…read more I recently moved my accounts to this bank because of the warm service I received. It is a full-service branch with many services. Keep up the good work!

Friendly staff always greets us and thanks us for coming in! We wanted a bank that cared about the…read morecustomers from the top down, and we found it. Thank you for supporting the freedoms & rights of our great country! We will continue with you for years to come.

My wife and I have had 2 vehicle loans from First International Bank &…read more Trust Airpark Scottsdale, AZ. Both, were processed a through a very professional and pleasant man named Travis. As of today the final loan was paid in full. A suggestion is that a simple "Thank You!" for paying off your auto loan would have been a routine corporate response to us today for bringing in the exact cash amount to settle our account. Teller #1072 time log 1:32:47 pm you professionally need to work on your customer satisfaction skills. This should have been a pleasant experience but it was not for us.

Cooper State Credit Union Anthem AZ I would like to…read morerecognize Eileen for providing outstanding customer service. They have excellent communication skills, are knowledgeable, professional, and consistently make customers feel welcome and valued. They are a great listener, take the time to understand customer needs, and explain banking transactions clearly and patiently. Knowledge of products and rates available. Thank you Theresa S

I have been a loyal customer to copper state cu since 2004 when I moved to Arizona. I have never…read moregone to another credit union or bank. Unfortunately last month I truly hate to admit it but I was a victim of serious scam and fraud. It takes a lot for me to admit that I fell for this horrible bull shit and I still don't understand how it happened! I will not get into details other than I was trying to make a Zelle transaction to sell a grill I posted. From the very first contact I received from these people turns out to be completely a scam. Once things were in progress and I had a horrible feeling about what was going on I called the fraud department. They put a stop on my debit card and told me to contact my bank for any additional help or answers to questions. This was a Saturday so on Monday I took the day from work and went to my local cscu. They were very helpful! They contacted the fraud department and the branch talked to them and I talked to 2 different people in the fraud department and gave them all the information and details and gave phone numbers to all the people that were involved. I once again was embarrassed and ashamed and completely disgusted in myself for allowing this to happen!!.. But the woman I talked to on the phone that Monday morning from the fraud department assured me that these people are professionals at scamming people and rushing them and confusing them and convincing them to do what they say. It was so confusing and frustrating. She told me that it's not my fault and they will do their investigation and figure this out. Again, I gave them all the contact info and numbers of these people that I dealt with. All in all Copper State credit Union did not back me up and basically said it was my fault and they will not insure the money these scammers took from me. In total I lost $4000. I have lost 4k of my hard earned money that I will never see again because of my stupidity!.. I just seriously cannot believe that I have been a member of this credit union since 2004 and they do not have my back and still have the audacity to tell me " Thank you for your business and look forward to helping you in the future "...: My world got turned upside down and had to close my account down and open a new one after 22 years and out my money!. Shame on me... *I just noticed that yelp attached this review to the Anthem branch... This review does NOT reflect on the Anthem CSCU at all!! They were very helpful!!*

Everyone is so nice. I hardly ever have to wait for service. I love this branch. Highly recommend.read more

I go to this branch very often! The staff is always very friendly and efficient. The experience…read morethere is always very positive. Highly recommend this location and this credit union!

Melissa always goes above and beyond to help with any transaction or help I need. Her manager Karen…read morehas also provided outstanding support when we needed it.

My sister's credit union closed and funds were transferred to Nuvision. What an absolute nightmare…read moregetting her funds from them after wanting to close her accounts. Realizing there are legal reasons and a process for this, it has taken well over a month. Phones constantly busy, calls not returned, etc. Believing we (I have needed to help her through this process) are finally sending the last requested documentation, I must share that the letter from a Sr. Deposits/ Operation Manager was filled with typos, missing words and incorrect punctuation. Not a good representation!