Really friendly and knowledgeable guys. Got my bike tuned for a reasonable price. Seemed really…read morebusy, so took a week and a half, but really enjoying how my bike's riding now!

Excellent at color-matching!…read more I added a fairing to my motorcycle and Craig matched the fairing paint color perfectly to the battery cover I sent along as a sample. He also hand painted a white pinstripe line around the fairing, it was perfect! Amazing workmanship! Hard to find this kind of old-school craftsmanship and skill anymore.

The crew at Cycle Word are great! I walked in on a Saturday at 1pm with a loose tire and rim…read morereplacement and they got me taken care of on the spot! Highly recommended with great customer service!

50% mark up on a farm 4 wheeler? They list a low price online and then have "Assembly" and "Prep"…read morefees that tally above 50% of the asking price for a unit that has been sitting onsite for over a year. Oh, and they won't quote over email or phone. Save your money and time; avoid these guys, there's better dealers in the region within 90 minutes.

If you're a Brad Pitt fan like I am, then you know the Curious Case of Benjamin Button really…read morehighlights Indian motorcycles (and honestly, who doesn't love Brad Pitt?). I digress!!! Seriously, though, this is a nice but hidden dealership here in Chesapeake close to the water tower and Red Bones. It's surprisingly decent sized on the inside, despite its unassuming storefront. They offer a decent selection of vehicles for your heart's desire. The staff are helpful and friendly. I'm in a bit of a hurry, but I will definitely check this place out again when I have more time.

Not great customer service. Stood at the counter and asked a question. The man responded and said…read morehe would look for it. Then we were blatantly ignored like they did not want our business

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

This guys a rip off! Took my 1989 Electra Glide Classic there for a carburetor cleaning/rebuild,…read moreWhen I got the bike back it ran like crap. So, I took it to a REAL mechanic who in turn sent me pics of a completely UNTOUCHED carb. And, on top of that he kept my bag of jets! The entire time he talked he complained about everybody bringing "all these old bikes in for me to work on". Wah, wah, wah. Take "custom " off the sign then, dipshit!!! This guy is a liar, a thief, and most definitely NOT A CUSTOM mechanic. Don't expect him or his creepy "wife" to be in business for very long.

Took my Harley Davidson Street Glide to get audio and airride installed in March 2021 which cost me…read more$2900. Asked them if it would be done before April 23 so I can go to Men & Women How Like To Ride in Ocean City because if not I wasn't going to rent this house.They told me it would be so go ahead and rent the house.When close to that time came I went to check on bike and absolutely nothing was done to bike except my switches for airride was ran from handlebars.So I lost money on the house I rented that cost me $400.So middle of May comes and I walk in and the y just had my front wheel on bike without the airride wired up or nothing done from previous visits.So while there I walk to my bike and Debbie who works there comes back to where I was with bike and I ask if the airride is installed.She gets smart with me and says the wheel is on the bike so push it the hell up outta here.With that being said I walked out of there shop and go get a trailer to come get my bike and my parts that I brought.So they loss my Sony 7000 keep my wiring that I payed $500 for.I bought a Soudigital 2400 amp from them.So took my bike Big Woods Customs and had everything done there.While hooking up everything the amp that I had bought from them was bad.So I call them and they told me to bring it and they will send out to get fixed,no not give me a new amp but to get fixed.So now they have a Sony 7000 that was on back order for week so I had to use a used Sony 5000 out of a display and they have my amp.So I take them to court.They tell judge that they did most of the work and that they found my Sony 7000 under there couch,by the way when I was there to pick up parts Debbie and I looked all around the couch and under it so that was BS they used it on another bike that was at his shop but didnt know that they were on back order.They written up invoices showing parts that they credited me that I never ever heard of.They also told judge that they refunded/credited me for my amp that they told me they were sending back to get fixed and had phony invoices for that as well.So besides me losing $2900 on work being done on bike,they also got me for $400 from my house rental and also got me for my amp.BASICALLY is wasn't about the money.ITS ABOUT GETTING RIPPED OFF BY THESE SHADY SHOP LIKE PETE'S CUSTOM CYCLES.And believe me that every event I go to I am going to tell whoever and might even get some Tshirts made letting people know about that shady shop.RIP OFF ARTISTS AT ITS BEST.

Was able to find a replacement part at a somewhat decent price. Wouldn't be my first place to shop…read morefor parts but if I'm in a pinch and need something in a timely manner, I'll go back.

Found a part on car-part.com that was located at Tibbs…read more Called early in the AM and told them I was driving 5+ hours and wanted to make sure it was ACTUALLY in stock. Guy on the phone said that it was, and I started driving from South Carolina to Virginia. 5+ hours later, dragging a trailer on my only day off on a Saturday. (mind you 11 hours round trip burns and ENTIRE day and at least 3 tanks of fuel). I arrive, walk in, and the dude tells me right away that the tailgate was sold some time ago. "Sorry". They could have called me back when they figured that out but they didn't. The vehicle, which has been getting prepped for bodywork for 2 YEARS, goes I to the spray booth tomorrow missing an entire panel now. So I'm out 3 tanks of fuel and 11 hours of my time and they don't even have the courtesy to ACTUALLY check for parts before they tell you go ahead and "COME OUt" to get them. Salvage yards are shady, but this place just needs to fold up and apologize to everyone.

Such A Great Experience! I got referal from a former employee to call and speak directly with…read moreOwner! Such an amazing shop and great customer service and staff. Owner and His Wife are lovely and The Bonus Family Member Millie was super cute and welcoming. We got our son the best gift ever a Dirt Bike. The owner threw in a helmet and the whole experience started to finish was great!

Thank you for the service on my motorcycle. These guys are professional, responsive and got my…read moremotorcycle repairs done expediently. Very happy with their service. Thanks Sam!

Took my bike in for fluid change, new tires and minor oil leak. Was told that the oil leak from…read moreprimary was due to bolts needed to be torqued. They torqued them and was told and put on job order leak stopped. Drove it home and had leak. Took to another mechanic and they identified a crack I believe he said in the gear and also found another leak. Now I get to pay to have fluids changed when the repairs are done. Horrible service. First impression was horrible and should of never left my bike there. Not recommended at all

Great service, friendly, professional staff; great prices for getting work done. Open Monday thru…read moreSaturday and they like to get the service done while you wait. If you have a small job (fluids, check up), it will be done quick. I'm sure they'll accommodate bigger jobs too.

Pat is very talented. Did a great job installing a custom swing arm and rear brake caliper. He also…read morecut some custom spacers for my rear shocks which made a huge difference over the ones provided by the manufacturer. Safety is really important to Pat and he will make sure your bike is safe to ride. Had a little hiccup when I got the bike home but Pat immediately took ownership and resolved the issue and while he had the bike he even drained the primary and adjusted the clutch at no extra charge. Pat also solved an electrical issue with a turn signal that other shops had said they fixed.

How can you go wrong with $5 for Live music, cool rides, a bikini car wash and free brews?! The…read moresimple answer is: YOU CAN'T! The weather was perfect for their 99x Rock event. I'm always looking forward to these things. I've even been by the shop to see what they could do with my ride and they were honest with the pricing and everything. You don't see that often in these shops. Most of them get your bike in there then nickel and dime you left and right until you're reaching for your wallet and it's empty. I can't wait for the next round to see what they have worked on in the garage! Great job fellas!

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.