Selected flower basket from Baylor Flowers website - photo of the arrangement was posted with description. I paid for flowers three days before my sister's birthday (Mar 24th) and requested that they be delivered mid-morning. This was my sister's first birthday since the loss of our mother and I wanted my sister to have a cheery flower arrangement to try and offset any sad thoughts of mom. I was told it would be no problem to deliver in the morning. 1st problem: Flowers were not delivered until after 12:00. 2nd problem (reason for BBB complaint): The arrangement only vaguely resembled the photo advertised on the website (one yellow butterfly was used, instead of two purple ones as shown in photo to match the purple violets; a lot of ugly moss stuff was used that was not even shown in the web photo; plus smaller arrangement of violets - extremely disappointed!! Before I placed the order, I even asked if the arrangement would "really" look like the website photo, because I liked it a lot. I was assured that it would look "much better than the photo". They were not even close, and I will never spend another dime with Baylor Flowers! read more