This company provides horrible customer service, surprise, they are the only game in town if you want natural gas!
I just purchase a home in Springfield, the gas mete had been shut off and locked out. This requires a tech to come out and turn it on, but the bad part is that YOU have to be there! First the soonest appt was six days from when I called. It is winter time so that seems like pretty poor service. Second, the appt window is from 8am to 12 midnight. I have never heard of any company having such a large window for service. Can you imagine having someone turning on your gas and going through your house at 11 pm or later lighting pilot lights? Third, the say they will call 39 minutes prior to you appt so you can leave work or whatever else you are doing to be there. The only problem is that the person typed my phone number down wrong in the computer so the tech can't get a hold of me. Honest mistake, right? Maybe, but when I call at 5:00 that day to see if they could still send someone out (remember my original window was until 12 midnight), of course they can't. Then I ask to speak to a supervisor, and the person says sure, I'll have one call you back. Then I don't get a call until the next day. This company is a Joke! read more