His response time was very fast. Quality of this work was impeccable. He was very patient and…read moreunderstanding. I'm sure I will be doing business with him in the future. Great job.

Tyler was great to work with and did a tremendous job despite my house paint color not existing in…read morethe world. Tyler was very respectful of our time and space, and was a very nice person to work with. He came prepared with everything he needed and needed little from us while here. He was also very affordable compared to other roofer/contractors.

I had a radiator that was leaking water into the basement from a joint. I called Bill because of…read morehis positive reviews and he came over, disconnected it, seemed confused, went for a part, returned, and finally left, promising to return the next day. He left the radiator disconnected and even left one of his tools behind so I was sure he'd return. He never came back, and never called back, even after I called him several times and left polite messages over the course of the next week. I even let him off the hook, like "hey, no problem if you don't know how to fix this one, but can you tell me what you did so I can tell someone else?" No response. Ghosted me. Bill was a nice guy, and he did succeed in stopping the leak, in the sense that he disconnected the radiator. But I still have this problem unfixed and it's getting cold. I just had it looked at by someone from Richard's and they seemed baffled by how he left it. They said fixing it from how it is now will be "a project" - and said "he didn't leave you with much [pipe to reconnect]." This was not a good experience and I can't recommend Bill's services. I am disappointed since he had generally positive reviews and I didn't see this coming. (I will note, though, that someone else described a similar "ghosting" experience with him in one of the "not currently recommended" reviews. Wish I'd seen it before.)

I hate calling plumbers. My experience has generally been the kind of experience that some women…read morereport with mechanics: they come, the don't really fix the problem, they charge a huge amount, and later I discover that the problem had an easier fix. Which I guess in one way is good because it's forced me, as a new homeowner, to learn more about how the plumbing works. But I recently had a problem that required more knowledge and tools than I had at my disposal, and I was under a time crunch to fix the problem (truth be told, what plumbing issues don't we need solved in a hurry?) and I made the dreaded call. But this time I did the wise thing and put out a call for help on Facebook, and three people recommended Bill. As they should have. He came out on a snow day, the same morning I called, was quick, and charged a nominal fee. The neighborhood loves him, apparently. I'm sold.

We really appreciate Matthew's work. We've hired him for a couple of projects and will continue to…read moredo so for our next ones. Excellent communication, fair prices, and extremely high quality work. He's done deck work, basement stair redo, and more. We're very grateful to have found such a good and reliable contractor.

I love this company and Matthew who was willing to do a job that many others didn't want to tackle…read more I needed a 16' section of my vinyl pool deck fence replaced after it was destroyed by a bear. Matthew came and looked at it and recommended a pressure treated fence to match the rest of the deck. He looked closely at it, took pictures and did an absolutely beautiful job. Matthew was always on time and finished in under a day. He also replaced a rotted handrail on the deck. It came out perfect! I would definitely call again for any construction projects and would highly recommend.

Cody is a very conscientious and thorough worker. He was very prompt in his responses and…read morecommunication. I hired him to install some wood shelving in my closets, wood blind installation, and some painting in my house when I moved in. Excellent attention to detail. I highly recommend his business.

This company is GREAT. He is a small locally owned business…read more They replaced my roof and updated my kitchen. A wonderful job on both. For my kitchen they went above and beyond just the basics that I asked for. THEN - one of my water pipes under the sink cracked open. They came over that same day!!! No JOB is too big or small for them!! I would definitely recommend them, and I know I will be using them in the future.

I appreciated the fast service, quick diagnosis of our gas stove's problem in the electric…read moreignition. Promptly fixed it and at a very reasonable price.

Knowledgeable and nice people. They gave me good advice, which included not using them.read more

Truly amazing to work with. Always bring a smile to the job. Extremely knowledgeable and happy to…read morework with his subcontractors. We have work together or years . Great projects that are enjoyable and an adventure in a good way. Gary and crew pay attention to details and bring a first class project for both the customers and his subcontractors that have the same values and expertise for the customer. Looking forward to working with you again soon.

A lot of money was paid to Vivid Home Experts of Belchertown and the work they did was honestly…read moreunacceptable. When concerns were brought up, Gary, the owner, completely ignored them. We had other contractors, one a trusted family friend, look at the job, and they all agreed it was poorly done. Now stuck spending even more money to have it redone the right way. It's incredibly frustrating, and based on this experience, there's no way we can recommend this company. Just want to warn others so they don't end up in the same situation.

I'm so happy with my new chimney From calling them to the complete job you guys are fantastic I…read morejust want to say thank you Barbara D

I called to very clearly ask them for an estimate to repair my two chimneys, and some stucco siding…read moreif they do stucco. They instead told me to pay to clean the two chimneys, and that would include the $99 estimate fee as well. I agreed but was clear that the estimate was my primary interest. They charged me about $250 each for the two chimneys, the cleaner told me he wasn't sure it was safe to use... but they didn't give me an estimate to repair! It's been weeks now and multiple calls requesting the estimate. Bait and switch misleading sales at its worst. Do not use!!