I had a radiator that was leaking water into the basement from a joint. I called Bill because of his positive reviews and he came over, disconnected it, seemed confused, went for a part, returned, and finally left, promising to return the next day. He left the radiator disconnected and even left one of his tools behind so I was sure he'd return. He never came back, and never called back, even after I called him several times and left polite messages over the course of the next week. I even let him off the hook, like "hey, no problem if you don't know how to fix this one, but can you tell me what you did so I can tell someone else?" No response. Ghosted me.
Bill was a nice guy, and he did succeed in stopping the leak, in the sense that he disconnected the radiator. But I still have this problem unfixed and it's getting cold. I just had it looked at by someone from Richard's and they seemed baffled by how he left it. They said fixing it from how it is now will be "a project" - and said "he didn't leave you with much [pipe to reconnect]."
This was not a good experience and I can't recommend Bill's services. I am disappointed since he had generally positive reviews and I didn't see this coming. (I will note, though, that someone else described a similar "ghosting" experience with him in one of the "not currently recommended" reviews. Wish I'd seen it before.) read more