We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

The wait was a while but Luis is awesome and rly good at his job. Thanks king u need a raise.read more

I visited around a year ago and the sales associate at the back mall entrance (Jayden Murphy)…read moregreeted me very nicely with a smile and assisted me with what i needed and offered to help along the whole way! i visited the store again recently and there was a rude ghetto young man back there with curly hair and glasses. i politely asked to speak to jayden again. they told me he quit due to poor management and finding a different job. I asked for the next best person and they gave me some a rude and absolue abhorrent associate named Joe. He reeked of nicotine and cheap booze!! after i declined the credit card he offered me he treated me like i was second hand garbage. i asked to complete the sale with a manager who was just as crude! jimmy and david are some of the most unprofessional excuses for managers possible. they kept trying to force and upsell me and when i declined it all they just became rude salty and passive aggressive! and i totally see why poor jayden left. if best buy higher ups see this: track jayden down and ask him to come back and find new management ASAP!

I'm surprised this place has been opened for years, haha. I just go in there to get a free massage…read morefrom the chairs and look at the overpriced stuff that would seem fun to own, but no one would actually think to buy. Usually when I'm in there, I don't think I see anyone cash out there. haha, oh well. I'm sure I'm not the public they're trying to target.

I was in this store to look around. I saw a cool clock that I wanted to send a picture of to my…read moregirlfriend who was miles away. I was told that "taking pictures of the merchandise was not allowed" and was asked to delete it. When I told them I had sent it my girlfriend they said don't take any more. Funny, I had around $50 of product in my hand I intended to buy, which I promptly put down on the counter nearby and left the store. Lost sale for them. (No signs near on doors or anything stating not to take pictures; my picture didn't even include people.) I'd never seen anyone cash out here either come to think of it. Some demo items were missing or had pieces of them missing, as if they had been stolen, other things out of place. Some of the furniture was kinda dirty but hey, it was wintertime, I try to cut some of these businesses some slack during the slow season. I shouldn't have stuck around as long as I did before this incident. After I left they had the audacity to call mall security! Fortunately the security folks were professional and nice, they didn't harass me too much, and I was never arrested or charged with anything. After all this bs I hope the whole company goes bankrupt and I don't want to see another brookstone again! I was only showing my girlfriend something cool. I don't see why anyone can't photograph product, if anything it would help promote product.

If you need appliance repair call Dan, fast and friendly service with very reasonable prices .read more

Dan is EXTREMELY helpful and very frank about good and bad ideas. I was going to ask him to come…read moreassess my (Brand X) dishwasher for repairs -- and he told me that that brand was garbage and I should not waste my money repairing it. This guy is SO honest that he sent me off to buy a new dishwasher and made no money on the deal. This guy is amazing. I almost hope my new dishwasher breaks once out of warrantee so I can call him.

Looks like they've permanently closed...which was long overdue. The most bad reviews of any company…read moreI've ever seen. Glad they can no longer stick it to anyone. Good riddance

My oven I bought for a reasonable price doesn't work correctly, 2 things wrong. 1. When you close…read morethe door the light stays on which makes the oven not work. You have to open and close the door multiple times before it goes off. 2. The Hot surface light for right front burner is constantly on which I found out could be fixed by going into the oven which I can't do because they wedged it into the area so tight the glass will definitely break upon removal. I'm not sure if I got a deal or a cooking lemon?

Had a crack in my freezer a repair man was to come a try to fix it. I ask if we had to empty and…read moreunplug the fridge - I was told no. The repairman came and said he would have to come back because he can't repair the crack when the freezer is cold. So back he came over a week later. We were told to wait 24 hours be for we close the door and turn the fridge back on. Went to fill the fridge and the crack was back. Went to Mannys in Canton CT to pick out a new fridge as I had 5 year warranty. The repairman was there and said it was a 50% chance it would work - not good odds. Thursday I got a call that my fridge is in and it would be delivered Saturday. I never heard what time they were coming so I called the store and they said it wasn't scheduled and next delivery would be Tuesday ugh! Of course I emptied and un plugged the fridge which is a lot of work. So now every time I need something from the fridge I need to get it from the garage floor and downstairs for the freezer. I have referred a lot of people to Mannys but not anymore. Maybe I should just get my money back and go to Home Depot.

After 3 years and $5.000 of loyalty, I am all done with Manny's! I have a 3-year-old Maytag Washer…read moreretired for backup duty once i repair it that still has 2 yrs of warranty remaining and a 3-year-old Maytag Dryer that has had multiple service calls and still does work as it was designed to and sold as. The extended premium 60-month warranty is worth $0 but cost $160 per machine. Don't buy it! It may be in part due to the unrealistic regulations that manufactures cannot build a machine that last more than 2 or 3 years and therefore the logic to purchase the extended warranty. However, poor performance or featured cycles that do not work over time are just dismissed as "not covered but we can fix it for $$$$ or just don't use that feature" Customer Service is a thing of the past, now I purchase relatively inexpensive washers & dryers, no extended warranties and expect to toss them out every 2 or 3 years; how is that for saving the environment!

I'll start out by saying we just moved into a new house two months ago and have purchased virtually…read moreevery piece of furniture from PB to fill the entire house. We have spent thousands of dollars and have been happy with these purchases and quality of furniture and especially happy with the store at Evergreen walk. They have been overly accommodating and very helpful. This review is solely of the Holyoke mall store and the supervisor on duty Saturday 4/20. We ordered a custom farm table and have been trying to match Wynn ladderback chairs and are deciding between two colors. The Holyoke mall store had one of the colors in stock and we wanted to purchase it to see if it matched the best with our table. These chairs retail for around $300 per chair. We explained to the salesperson our situation and she was very nice and said she could discount it 20% since it was a floor model. We said great and explained that we would be back to order either the other three of the same color or return it and order four of the other color if this one didn't work out. The supervision came out and told us that if we purchased the floor model there was no way to return it. We explained our situation again and she said sorry can't help you. As we were walking out of the store without the chair, this supervisor had the audacity to ask us if we purchased anything online then to please do it through the Holyoke store so they would get credit. I will never purchase another thing from this store and hope someone from corporate looks into how they are treating valued PB customers.

If I could give negative star reviews, this place would have one. I was really excited to walk into…read morethis store, since most of the stuff I get is ordered online. I'm a big Restoration Hardware, Crate and Barrel and used to be Pottery Barn fan. We just moved here from Hawaii and was looking forward to furnishing our house with new furniture and new decorative pieces. As soon as we walked in, I went straight for the floor lamps, hoping the rope one I saw online was there. But it wasn't. There were many employees, but none of them seemed like they wanted to help me. I went to a register that I saw someone working at just before I walked up. He went to decorate the tree, he was a store manager, I think. His name was Glen. Either way, I waited there for about ten minutes while he was decorating a tree right behind me and he just ignored me. I went to a register that was ringing up another lady, who was an employee exchanging an item and she had two people tending to her. I waited patiently as the other lady was going to start ringing me up, but she got caught up in conversation with the off duty employee. Really?!? Never did they say sorry for the wait or anything. I was disgusted with their customer service and their SNOBBY employees. Did you forget? You're a mall employee! I will never spend a dollar there. I asked if they had the rope floor lamp here because I saw it in the magazine. But the cashier just said "if you didn't see it, we don't have it." And she left it at that. Rude! No, I'll see or anything. Don't waste your time or money here!!!

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.