One Star - I wish I could give zero. Steer Clear!…read more I had a seriously awful experience at Gasworks Propane. I brought in two tanks to be filled, and right away, things went south when I got back to my house. Both tanks were hissing and popping - extremely dangerous. When we brought them back and I brought it to their attention, the young kid admitted he'd overfilled them because he was "busy." Then, an older guy came out and started arguing that it was a bad valve, even though the tanks were perfectly fine before we brought them in. Instead of fixing their mistake, they strong-armed us into buying a whole new tank at full price! No discount, no apology, just terrible customer service and a dangerous situation. Avoid this place if you value your safety and your wallet. It's too bad because we give them business every single month. We will be moving on from them.

Nice and simple. Came here to refill my propane tanks and couldn't be happier. First time visit…read moreand super friendly folks. Done in under 10 minutes. Love supporting local businesses. Will be my go to spot from now on. They also have a showroom for other BBQ as well!

We just finished a tricky replacement of an antiquated range hood which necessitated three visits…read morefrom Bill's. One team of installers, Dave and Wilson were OUTSTANDING; they researched our existing infrastructure thoroughly! When it came time to install the new SK Lavery range hood, Dave and Wilson returned and it only took them 2 hours!

They deserve zero stars. After buying top appliances from Marsillios, I expected their recommended…read moredelivery service would not have been the worst hire ever experienced over the last 45 years of renovating homes. I experienced damage to floors, cabinetry, copper water supply line cut and crimped necessitating a SubZero service call upon installation...unprofessionalism, rudeness, no response to phone calls until Bill's was prompted by Sub Zero area representative Joe K. I contacted to refund the installation charge and take care of the floor damage (once that's known). I told Joe and another Sub Zero rep who both agreed: Bill's has DISDAIN for the customer who expects delivery without damage...Katie S., Bill's assistant said "We don't provide floor protection, that's up to the customer"...so why didn't you let me know this by email or phone when I called the week before scheduled delivery and left a message: "I'm sure if Marsillios recommended you for a Sub Zero delivery, that you bring floor protection...please call me to confirm." I never heard from them so was shocked when the delivery team demanded I provide sand so they wouldn't slip on the 2 wet steps leading into the foyer (which took hours to vacuum up after scratching the wood floors) and my own floor protection which I expected they would provide. I didn't have brown masonite board on hand. They don't have them on their trucks (unless they have since been pressured by Sub Zero to conform to their standard practices). When the dolly holding the Sub Zero...not the right equipment we now know for this size refrigerator but is all Bill's has... pivoted, the floors were deeply gouged to the point of requiring $1300 of labor/materials to replace the boards to reinstate me to my former position (a reasonable expectation all agreed). The attitude of Marsillios, whose owner never returned my calls in spite of staff who say things like "mistakes happen in the course of deliveries" and "I'll have him get back to you"...my response: "mistakes don't have to happen if they're professional and take steps to avoid damages by being prepared for the delivery...and abide by the Sub Zero delivery guidelines since Bill's is a certified installer". And then I tell them about my research with the California equivalent of Clarke's: Bill's should have floor protection on his trucks, he should get photos of the job -- kitchen, spaces between delivery entry point and kitchen location of appliances, outdoor entrance -- so they come prepared. They usually make a site visit before installation but photos are needed at a minimum. These sound like the steps Bill's should take. Perhaps now he does have floor protection on his trucks at a minimum, since I called Sub Zero to oversee this so future customers don't go through what I did...but if you still choose to hire him to install an appliance of any quality/price point...I wouldn't let him step foot in your house unless there is advance attention given to your job. By the way, our refrigerator location is only 5 feet away from the foyer back door...so damage can happen in a short distance. Joe K.'s boss contacted Bill's and then responded to me (no phone call to discuss; just a terse email repeating Bill's lie to him) that nothing needed to be done because Bill told him that "I've been trying to work with her". "Working with her" means talking with me; didn't happen. The boss obviously wants to keep Bill's happy and not make waves, as does Marsillios who likes the arrangement that Bill's comes to their warehouse to pick up the appliances prior to to delivery using a box truck for a package price that includes taking away the old appliances. Some installation folks want the appliances to be on site before they arrive to install. This Bill's advantage to the appliance stores is what keeps him getting more jobs...so everyone is complicit: Bill's can get away with not playing by the Sub Zero rules. The appliance stores don't want random delivery people picking up appliances and risking transport damage. Delivery and installation people require different skill sets however. Regarding Bill's lie that "I've been trying to work with her". I spoke with Bill twice. The first time was when the damages were acknowledged by Bill (probably after Joe K. called him): "I hear you aren't happy with my job...I can send my repair guy to touch up (I declined, opting for my cabinet guy) and reimburse your installation (amount $810)". I told him makes sense given overall experience and damages, but what about extensivefloor damage cost which may take a while for floor guy to get here and do estimate. He said he would take care of it. 2nd call was to tell him the total floor amount of $1292.46, I said that his paying $1K labor would be fine, I'll cover the wood ($292.46)...I will mail you the estimate. Shockingly, I received a check for $190 ($1K-$810). I hired another installation person with that $810...who was to pay for the gouged wood floor labor?

5 stars for Mike the service manager and the two techs who came out to service my mini splits…read moreduring this 90+ degree week. Though they were solidly booked during this heat wave, they managed to squeeze me in rather than have me, 83 year old woman, suffer another day with only a small fan for relief. The techs were wonderful - friendly, professional, patient, helpful and HONEST. They quickly resolved the problem, though I was prepared for much more in time and cost.

We have been customers of River Valley Oil for over 25 years and have NEVER been disappointed. All…read moremembers of this company are extremely pleasant to deal with and the one time our furnace failed us, they came almost immediately (it was Winter) and fixed it just enough to get us through the night and then made a final repair the very next day. They put in an air conditioner for us, their pricing is fair, they are reliable and most of all, they are honest as the day is long. I would not hesitate to recommend this company to anyone......we are very satisfied customers!!

I can't say enough good things about Daniels Energy. A few years ago we switched our propane…read moreservice and tanks to Daniels. The sales and service folks couldn't have been nicer. When I call for a refill they are always friendly, and the deliveries are prompt. Recently we had them replace one of our HVAC compressors. Their estimate and replacement was incredibly quick, especially since we were in the heat of summer. The sales agent even came to the house a couple of times to manage the contract particulars. I would recommend them to anyone; their service is lightyears ahead of most companies. 5 stars in my book!

We are a long-time customer and value the quality of your work. We know if there is a problem you…read morewill be there to resolve it. Everything went smoothly. Very happy with the technicians and the overall installation. We highly recommend the Daniel's team. Jeff & Jean Soule

Glenn was a huge help to me. From the quote to the day of removal, he communicated every step of…read morethe way. Glenn answered all my emails quickly and efficiently. He worked with me on my move and provided me with a great team. The team of Frank and Will were also extremely courteous and helpful. They were flexible and helped us to make the most of their services. Prices were reasonable but most of all they lived up to their commitments. I have worked with the well known franchises before but would never settle again. Local and dedicated is what I will choose every time given the choice. Glenn and his company have made me a believer again!

Glenn, the owner, was friendly, prompt, and professional. He quoted me a price over the phone based…read moreon what I thought was still in the "take it for free" pile on my lawn, though I wouldn't know for sure until later. He ended up giving me a much better rate. I would highly recommend him.

Very knowledgeable techs and very friendly and upbeat customer service! They were very punctual and…read morehad my pressure washer running in no time!

The communication between the office and Dan (our service man) was fantastic! Dan called when he…read morewas on his way and was right on time. Dan was fantastic! Fast, reliable service, very convenient to have them come to the house. We will definitely use them for our yearly service from now on!

Great customer service! Very easy to set up a new account and start service on my House closing…read moredate. Their auto fill program is great and gives me peace of mind! Would definitely recommend!

Lots of options in our area. Fast and reliable services. Would recommend but I don't know if they…read moreare accepting new customers

My mother had no heat this winter. Called FJ Chandler and left a message. They never returned her…read morecall. I had them come to my house to get me a quote for some HVAC work. They came out, but never followed up with the actual quote. Very unreliable company

Without hesitation, we give the Chandler Co. the highest possible rating. During the recent…read moreheatwave, and a most difficult personal time, our 10 year old system shut down.The Chandler team responded immediately to our home in Madison and worked diligently to resolve the problem. Each member of this team is knowledgeable, competent, friendly, and very important, completely trustworthy. We would most definitely recommend Chandler to anyone needing service or planning an installation. Our sincere thanks to the entire Chandler team!