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    Hocon Industrial Gas

    Hocon Industrial Gas

    (2 reviews)

    Having just moved to the area and being unfamiliar with the supply houses I went here to get parts…read morefor my Miller Wire Feeder . The counter person was very pleasant and knew what he was talking about and helped me immensely. In closing I would highly recommend this establishment for all your welding needs

    If zero stars was an option I would chose that! The billing department is horrible. I have been…read moretrying to resolve a bill since Sept 2020, and still not resolved. I paid what I owed for gas for a generator, in full, in October. Hocon charged me for a rental fee for a tankI never rented. I owned the tank for many years. I did get them to credit back the erroneous rental charge, but it was after the billing system charged a finance charge (for money I didn't owe them). Each month I receive a bill charging me an additional finance charge on the original finance charge that was never owed to them, and each month I try to call them. The hold time for billing is in excess of 30 minutes, and eventually I hang up and write them letter after letter asking them to correct the error. Today I called at 4:45 and got the answering service. The billing department, which states is open until 5:00 was gone for the day. Since I have received zero response to my letters, I am hoping this will review generate a response. If this was my only billing problem, I would let it go. Unfortunately, in 2019-2020 I had 3 separate accounts with Hocon, and had billing problems with all 3. This was my last transaction with the company, and I just want to close this last account. My advise - use ANYBODY ELSE but NEVER HOCON!

    Paraco Gas

    Paraco Gas

    (137 reviews)

    I am surprised, even shocked by the poor reviews. I have relied on Paraco for years. It has been…read moreconsistently excellent. The most recent episode was during the serious storm damage Eversource suffered about a month ago. We were relying on our generator; I was concerned about our fuel level because it looked like it was going to be (and was) a multi-day loss of power. Paraco immediately made a delivery, on a Sunday morning. We have used Paraco as well to help with our propane fireplace; they folks--Jerry specifically--were great. I don't think, in 12 years, I have had a single bad experience with Paraco.

    Customer service is the worst I have ever experienced in my lifetime and I am 84 yrs old. The…read morestaff are petty, small minded, and totally incompetent. And they don't listen to the customers nor do they act upon any agreements, contracts, or complaints. I had problems with them immediately when they took over Consumer's Propane business in June, 2025. It was so bad that I decided to switch companies. As a result, I told them to remove me from automatic delivery as I want to drain the tanks before moving onto a new company. Yet, I had to contact them 3 times before they finally removed the automatic delivery status. And, even though this was noted on their company account, they still chose to ignore it and did an automatic delivery anyway in the Fall. I was very upset by this but they totally ignored my feelings. The price they charged me was much higher than what the new company was going to charge me. Finally, in November, Kelly tel me to say she would help me by having the Tanks removed immediately after I switched over to a new company and she would credit the remaining propane back to me. In December, 2025, when the tanks were at 30%, I switched companies. But when I tried reaching Kelly, Customer Service personnel absolutely refused to put the call thru to Kelly. They said they would handle picking up the tanks. It's now May 15, 2026 and the tanks haven't been removed six months later. When I keep calling to ask for Kelly, they become extremely petty and start playing head games with me. I believe they are relishing my misery over this. And are enjoying every minute. So I don't recommend anybody doing business with this company and the childish, totally irresponsible customer service staff. At different times, I spoke to both male and females to no avail. I assume they don't want me to contact Kelly because she would immediately solve this issue and be nice to me. I doubt they will credit the left over propane to my account. I feel hopeless.

    Gas Guys - naturalgassuppliers - Updated May 2026

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