Mistakenly paid UI over $800 in January 2026, (more than 3 months ago! and still waiting for…read morerefund. My bank sent them a letter, I've sent three letters with documentation, and they still delay. Poor management and process overload. Exasperating!

Fees and bills keep going up and then we have to pay for other people's electricity. Absolutely…read moremind blowing. Don't know how this makes sense

The Best Service and the BEST people to do business with!! They treat you like family. I would…read morenever change oil companies !!!!

Wow, so unreal! Been a customer of 10 years. This company immeditely would stop service if I…read moremissed a payment. Always made it feel like things like this don't happen, whatever, not why I am here. These guys took my propane tank without me being aware. I called to let them know my gas was out and didn't even find out til the next day that they had removed the tank. They told me that I told them to remove the tank, which obviously I did not. Come to find out, their technician went to another random house and talked to someone else who said that they don't get propane refills. Well this technician said, hey, this customer no longer wants propane. So the manager then came and picked up my propane tank in the middle of the winter. For 4 days I called trying to get it back, just to be told, "We can't get there today". This went on for 4 days until on the fifth day, after telling them someone could get hurt because its 35F outside in the winter in CT, until they said, "we feel threatened" by this convo and said, we refuse to bring back the tank. Yes, that is correct. They took my propane tank in the winter, for 4 days said they would get it back on, then said they refuse to bring it back. They never appologized once for the mix up. He kept saying over and over, well in the system we have it marked down that you don't want your tank anymore. NO IDIOT, you spoke to another random house, that never happened, there was no disconnect call/email/nothing!!!! Calling The Attorney General, BBB, and the regulatory agency for Utilities in CT. I don't care how what I have to do, I will do my best to get these guys held accounted for. Read their reviews, they treat people like absolute garbage. They are going to get someone killed. Their 5 stars are obviously paid for

If it was possible to give less than one star, I would be first in line. Based on my experience, I…read moredefinitely do not recommend them. - They are rude when you call them both Jeniffer and Kim - Once, my girlfriend came unexpectedly to visit me, and she parked her car in my driveway, and I, with all the excitement, forgot about the scheduled delivery. The driver did not do a delivery that day - there was NO call, no knocking on the door. When I called to ask when the delivery would be made, I was informed by Kim that the driveway was blocked. No comments.... - Another time had a scheduled delivery for a specific day. Came early from my night shift and patiently waited for the delivery. However, the delivery was not done because their driver didn't show up, and they had no one to make the delivery. Again, no one called me with an update or an apology. When I called, I was told that they don't know when they will be able to schedule the next delivery.. There were multiple other occasions when I believe a Pioneer Gas employee showed incompetence, but I am glad that I am no longer with them.

My wife and I had a gas leak in our furnace Dave and his supervisor Anthony did an outstanding…read morejob to remedy the situation. We went a day with no heat and no hot water. They actually drove to Fairfield to find the parts. Dave and Anthony came to our home and made the necessary repairs.They did an excellent job and they were very compassionate About our situation we really appreciate what Dave and Anthony did for us. Thank you so much Todd and Sue Branford Connecticut.

no point of giving the customer a window and coming 6 hours later…read more window was for 8-12pm its now going on 7pm

Started to deal with Adam the owner of Gas Guys in March of this year on a recommendation of a…read morefriend. We talked several times, picked out a Peterson gas log, agreed to a very reasonable price and set up a delivery/installation date. Adam showed up on time, was very professional, knowledgeable and was very meticulous. He tested the log and gas supply several times, answered our questions, cleaned up and left. I would highly recommend him for any gas related project you're interested in.

Saw good comments on Gas Guys in Neighborhood app. Called and had good initial conversation with…read moreAdam. I was replacing older vented propane gas set. He recommended a new ventless setup which made sense. Recommended a chimney sweep (Total Chimney) who were great. Adam came three days later, installed new system in less than an hour. Was very professional, thorough and answered all questions. Highly recommend.

I purchased a Whitehaus Vintage III faucet about two years ago and have had nothing put problems…read more The faucet look beautiful but the internal components are garbage. In the past two years, I've had to replace the diverter twice and also replaced the cartridge stem on the hot and cold side. I'm now waiting for my second cold cartridge because the drip has progressed to water streaming. Their service department is lazy and lacks any urgency for the customer and their VP (Manny) has an attitude. I'd suggest everyone avoid this company.

We bought a faucet from the Whitehaus collection and spent a super premium amount of money on it,…read morebut it was very elegant looking. It wasn't worth the money. The spray head has been failing for years and finally the button to switch between spray and regular froze. I wrote the company and they no longer have the head in stainless steel, only in black. I asked if they had any other heads that would match and they sent me a picture of one that was not really close, and then told me it would cost me 65 to get it. Wait, what? Moen, Delta, Kohl's, they all warranty their products for life. Not Whitehaus Collections! Today I ordered a replacement faucet for 1/4 what we paid for the Whitehaus and it's covered for life of ownership. Elegant, yes, worth it, absolutely not.

I love the quality of this oil and price comparison with others brands are unmatched. Always on…read moretime and consistent.

Great service, delivered on time, great price ! Competitive yet ....always seems to be the most…read moreinexpensive!

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

I wish I could give a ZERO. Don't ever work here, it's a WASTE OF TIME. There is no place to feel…read morecomfortable. Lousy training and a HORRIBLE trainer!!!! prices are too high! Quality is crap and priorities are non-existent.

Had a sewage smell in the house. I called a plumber. His conclusion was that he needs to snake…read morewater pipe through sewer drain; i called RWA to see if it was covered through the pipeline insurance...i got a answering service, informed them that the plumber needed an answer; i was told someone would get right back to me.. 45 min later the plumber asked whether i wanted it done or not. I gad no choice but to tell him to go ahead. I called RWA back when he was done and they told me sorry it would have been covered but ee have 24 hrs to get back to yoy and we do not pay third parties. I am now out 350 for the their incompetence. Don't you think it would be nice if the insurance service told me it could take up to 24 hours but get back to you? To anyone out there who uses them do not pay for anything extra I now pay for all their insurances and they still give you a hard time...