Wow, so unreal! Been a customer of 10 years. This company immeditely would stop service if I…read moremissed a payment. Always made it feel like things like this don't happen, whatever, not why I am here. These guys took my propane tank without me being aware. I called to let them know my gas was out and didn't even find out til the next day that they had removed the tank. They told me that I told them to remove the tank, which obviously I did not. Come to find out, their technician went to another random house and talked to someone else who said that they don't get propane refills. Well this technician said, hey, this customer no longer wants propane. So the manager then came and picked up my propane tank in the middle of the winter. For 4 days I called trying to get it back, just to be told, "We can't get there today". This went on for 4 days until on the fifth day, after telling them someone could get hurt because its 35F outside in the winter in CT, until they said, "we feel threatened" by this convo and said, we refuse to bring back the tank. Yes, that is correct. They took my propane tank in the winter, for 4 days said they would get it back on, then said they refuse to bring it back. They never appologized once for the mix up. He kept saying over and over, well in the system we have it marked down that you don't want your tank anymore. NO IDIOT, you spoke to another random house, that never happened, there was no disconnect call/email/nothing!!!! Calling The Attorney General, BBB, and the regulatory agency for Utilities in CT. I don't care how what I have to do, I will do my best to get these guys held accounted for. Read their reviews, they treat people like absolute garbage. They are going to get someone killed. Their 5 stars are obviously paid for

If it was possible to give less than one star, I would be first in line. Based on my experience, I…read moredefinitely do not recommend them. - They are rude when you call them both Jeniffer and Kim - Once, my girlfriend came unexpectedly to visit me, and she parked her car in my driveway, and I, with all the excitement, forgot about the scheduled delivery. The driver did not do a delivery that day - there was NO call, no knocking on the door. When I called to ask when the delivery would be made, I was informed by Kim that the driveway was blocked. No comments.... - Another time had a scheduled delivery for a specific day. Came early from my night shift and patiently waited for the delivery. However, the delivery was not done because their driver didn't show up, and they had no one to make the delivery. Again, no one called me with an update or an apology. When I called, I was told that they don't know when they will be able to schedule the next delivery.. There were multiple other occasions when I believe a Pioneer Gas employee showed incompetence, but I am glad that I am no longer with them.

If you are a United Illuminating customer, I advise that you NOT create an online account. When you…read morecreate the account or change your password, they will send you the new password by e-mail. If you use this password for anything else, UI has just created a medium-sized security hole --didn't your mother tell you to never put your credit card number, social security number or password into an e-mail? UI definitely needs computer security help. If they make such basic mistakes, who knows what things look like on the inside. If you're a UI customer, I recommend that you get your bill in the mail and send them checks.

Mistakenly paid UI over $800 in January 2026, (more than 3 months ago! and still waiting for…read morerefund. My bank sent them a letter, I've sent three letters with documentation, and they still delay. Poor management and process overload. Exasperating!

We called Mr. Rooter upon discovering a water line to our bathroom had frozen in recent subzero…read moretemps, hoping to avoid a burst pipe and damage. They took our call right away and quickly connected us to Augie, who was busy assisting others in a similar situation but nevertheless took time to talk to us on the phone and walk us through how we could address our situation immediately. We were so impressed with his communication, follow up, and genuine desire to help. With his help we were thawed and no damage done. Thank you, Augie and Mr. Rooter!

I had an awful experience. I made an appointment to have my bathroom sink unclogged. I told the…read moreperson on the phone I had a coupon for $99. I scheduled an appointment for Friday. They were unable to come on Friday. Re-scheduled for today. The service technician came and told me he would not honor the coupon as it was only for kitchen sinks. He was going to charge $300+ for a clogged sink.

I use the pool here and I'm very fond of this place. The staff is very friendly, the pool is always…read moreclean, the price is fantastic, and the showers never run out of hot water. These points are a big deal, as those were not available at the YMCA I used to belong to. At the YMCA I paid per month what I pay here per -year- which you just can't beat.There's a great sense of community here, at least among the swimmers. Sure, the locker rooms get hot as the 7th circle of hell in the summer, but I'll gladly handle that in lieu of all the positive aspects this place offers. It's truly a community hub, and one of my favorite places in town. I couldn't be happier here.

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

My wife and I had a gas leak in our furnace Dave and his supervisor Anthony did an outstanding…read morejob to remedy the situation. We went a day with no heat and no hot water. They actually drove to Fairfield to find the parts. Dave and Anthony came to our home and made the necessary repairs.They did an excellent job and they were very compassionate About our situation we really appreciate what Dave and Anthony did for us. Thank you so much Todd and Sue Branford Connecticut.

no point of giving the customer a window and coming 6 hours later…read more window was for 8-12pm its now going on 7pm

We've used White Hills several times in the past. Each and every time, the work thag is performed…read moreis done exceptionally well. Never a problem, clean up is perfect.... We've recommended them to friends and family and everyone had the same experience.

Pay no attention to their flyer they just sent out or to their website if you're looking for…read morelandscaping. They told me they only do tree work