I brought a 2016 C-300 Mercedes Benz in June of 2019. My cousin and aunt referred me to them because they got their car from there. I didn't have any issues with credit I could've went anywhere to get a car but since my family member highly recommended them I chose to go along with it. My cousin called me with the salesman Terrance on the phone I told him what I wanted because my car was just totaled and I had to take my rental back the next day. After I spoke with Terrance he ran my credit in which I wasn't worried I knew that I could get anything that I wanted. After they ran my credit he said you can come test drive the car because you have been approved. I came up there and test drove the car and it was everything I wanted, I told them that I would go home and wait so I can make my decision. So a week later I got a call from The owner asking when I was coming to get the car because other people was interested. I told them we'll sell it to them because I can go somewhere else. So he said I'll wait for you to pick it up , I came to get put sown a down payment and I was over the moon happy. I discovered that the car didn't have a SIM card for the navigation system to work. I called them they said come up and we will put the card in, got there and Bay didn't have the correct SIM card, he said give me a week and I'll have the correct one, I called a week later he still didn't have it, I went up there he still didn't have it, so He said he ordered it and he will call me when it's in 2 weeks later I went up there guess what no SIM card, I waited for another week and I called they said that it takes a while This was like in September, remember I brought the car in June. My issue with bay is that I talked to him personally and he lied to my face saying that he ordered it! I even called someone else and he said they ordered it! It's now Feb 2020 and I still have bet received my sim car from them! I took my car to the Mercedes dealer for my oil change and I ask asked how much would a SIM card be they told me $678.00 so I see why Bay lies because he didn't want to pay the money for the card! I totally regret buying my car from them because they called and called for me to purchase the car but when they had to hold their end of the bargain they failed to do so! They didn't even try to make it right! The car is really a nice car and Mercedes are cheap! While having my car serviced at Mercedes they discovered that there were some issues that Bay motors didn't take Care of such as telling me that the changes the oil for the service B changed in which they never did that!i normally don't leave bad reviews I just keep it moving and don't patronize again but right is right and wrong is wrong they didn't treat me right, I now have to kick out $1100 for a service that they should've taken care of! Someone warned me to never purchase a Mercedes from a side dealer and I didn't listen! I have called the better business bureau and I will continue to push to get my SIM card at the least! They did me dirty. They are some fast talkers I tell you! My experience with Bay motors wasn't good at all! I know that everyone experience is different but again mine wasn't the best at all! Mr Bay always remember to treat people how you want to be treated! I shouldn't have to use my cell phone to get directions , you sold me a luxury car that should have it in there..You need to make things right! You know exactly who I am.
Very disappointed customer
Tarsha F. read more