I'm so disappointed in our experience with trying to get work done here. I called on Saturday at around 12pm, asking if my boyfriend could get his car towed to the shop that day for engine and cylinder misfires. Whoever answered the phone (I'm assuming Sang) said no, there was no one at the shop that day (even though the hours say that the shop is open until 4pm on Saturdays) and to bring the car on Monday so that someone would be there to accept the keys. Made sense, so we made towing arrangements for first thing Monday morning.
Monday morning comes (today), we get the car towed to the shop, and we get a call from the tow guy, saying that the shop is not accepting the car. The shop owner (presumably) gets on the phone saying no one called about the car, and when my boyfriend informs him that yes, we did call on Saturday about the SUV with engine and cylinder misfires, the shop owner says "Oh, well your tags are expired and I have 4 other cars here so I can't take your car." So my boyfriend has to pay out of pocket to get the car towed back to our home, meanwhile I'm checking the MVA website because I know there is absolutely no way the tags are expired. Of course, I confirm that the tags are completely valid. Once the tow guy comes back with the car, he confirms that, visually, the tags don't even look expired, and he suspected that the shop owner just didn't want to work on the car.
I understand having limited time and space as a small shop owner. I understand forgetting about a 3 minute call that happened 2 days ago. What is not okay to me is lying about the reason why you refuse service. I recognize that my boyfriend and I could have called this morning to confirm and remind the shop owner about our call on Saturday, but it was not our first instinct to doubt the word of the shop owner who had explicitly told us to bring the car in on Monday. I think it is fair to assume that whoever took our call on Saturday would have made a note about expecting our car on Monday morning. At the very, very, very least, we could have been told the truth and offered an apology, "I'm sorry about forgetting about your call, but I do not have the time or space to take your car at the moment."
I hate to be the first person to leave a negative review for a small business, but the situation that occurred this morning was extremely frustrating and stressful. Why lie about the tags being expired? Why even offer to have us bring the car in on Monday if you were already working on 4 other cars? I wish we could have been told the truth from the beginning so that we didn't have to go through this stress and financial loss (from the towing) for nothing. A huge part of the disappointment I feel is that I'm sure Sang would have done great work and charged reasonably based off of previous reviews, but we'll never know for sure now because of this off-putting experience. read more