Staff was great and friendly. Offered to pick me up and drop me off while they worked on my car…read more Dan Fassio was quick to respond with good information. He is a treasure if you're having insurance issues. Stop by and meet Dennis.

Super shady shop!!! I bought a car from a guy who gave me complete maintenance records of all the…read morerepairs Leading Edge did for him. There were all sorts of scams and unnecessary repairs including: 1. Leading Edge replaced the front brakes at 119k miles and then again at 130k miles. Brakes again after 11k!! Front brakes should last at least 40k miles, usually more like 60-70k. 2. Leading Edge replaced the lower control arms at 116k and again at 146k. Control arm bushings last at least 100k miles. If you need control arms again at 30k, either the parts were junk or the alignment wasn't done right. 3. Leading Edge charged labor to replace both the serpentine belt and the alternator. You have to remove the belt to remove the alternator, so an honest shop wouldn't charge for the belt when doing the alternator. To charge full price for both is outrageous. 4. Leading Edge charged $250 to replace the radiator and $174 to replace the radiator hoses. You have to remove the hoses to replace the radiator. Here again, it's a rip off to charge labor for both. 5. Leading Edge charged $475 labor (just labor!!) to install tires, clean the beads, and replace one TPMS. $60-120 is typical at most shops for all this work, especially if you are buying tires from them. $475 for tire installation is probably the most outrageous repair scam I've ever seen.

I ultimately gave this place two stars out of five, and I genuinely debated giving only one. The…read moreonly reason it isn't one star is because the staff are at least very friendly and welcoming. At first, I felt relieved to find a location close to where my elderly mother lives, and I hoped it might be a trustworthy option since other residents in her retirement community go there. I could immediately see why people feel comfortable: the friendliness is noticeable right away. Unfortunately, it didn't take long for me to start feeling uneasy... During routine visits for my mother's car, I noticed significant upselling and costs that seemed far higher than expected. For example, she paid around $120 for a cabin filter replacement that I later learned is often closer to $30 for her type of vehicle. That was the moment I realized I no longer felt comfortable trusting their recommendations, and I decided I would not bring her car back. I briefly considered giving them another chance with my own car, hoping the earlier experience had been a one-off. When I called about a simple headlight replacement (after already researching the exact part and repair) I was told they had to see the vehicle in person and was quoted an extremely wide range of $80 to nearly $500. I chose to go elsewhere and had the same repair completed for $40. I also found the volume of follow-up emails and maintenance reminders excessive and pressure-filled rather than helpful. Trust matters when it comes to car care--especially for older customers. Based on my experiences, I do not recommend this location and would encourage others to proceed with caution.

We were required to obtain a certificate from an inspection station to repair a faulty brake light…read more AutoStream helped us to resolve our matter quickly. Their service and professionalism was appreciated and notable. We highly recommend this shop.

If you're thinking of going here PLEASE DO! I'm telling all my friends to go here. I was looking…read morefor a new mechanic in Baltimore and had gone to a few places that I didn't love, so I am so beyond happy to have found AutoStream! They are TRUSTWORTHY, kind, wonderful at what they do, and really do care about their customers. They do try to find the best price out there and do the best work. I love my car, and they took great care of it to get it ready to register in Maryland. They made me feel comfortable and heard (which I hate to say is usually hard to find as a woman- especially when dealing with cars). They sent a link with pictures and information about my cars inspection and even called to go over it on top of going over it all in person. If you care about your car, this is the place to go. Sean goes above and beyond and I am so grateful for his work and kindness. Everyone who works there is so kind and knowledgeable. They did great work and even put the car up to show me what they did when I wanted a closer look ( I'm always curious!) Beyond happy. Come here for all your car needs!!!! You won't regret it. I've also called to ask general questions for friends since my repair and they are always so happy to help and Nice!

They are extremely knowledgeable, professional, polite and pleasant, and I believe they provide…read moreexcellent, efficient service. The prices are high, but I can't say myself if they are out of line with similarly competent mechanics. They do insist on doing a full diagnostic test any time you come in, and, of course, recommend other maintenance that, not being a mechanic myself, is always incomprehensible to me. I understand the justification for doing that, but I seriously doubt any customer wants to hear you need one thing when you came in for another. You're already sweating out how much this is going to cost you.

This shop hosted a great service experience for me personally. Siwan is not only extremely…read moreknowledgeable in his field of work, but also a genuine person who is straightforward about what you need now, what you don't need, and what you will need. I'd recommend anyone with a car, especially a German car to give his service a chance and he will not disappoint. He'll double check what it is you're requesting and then he'll break down why each service item is required upfront in-person with schematics and samples. And the value you're getting on top of the great service is unbeatable. In my personal situation, I saved 50% from what my local dealership was charging. I have a Volkswagen Golf but I've seen Mercedes, BMW, Subaru, Audi all in their lot.

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

Excellent service and they tow!!! They found the issue, fixed it abd got my cat back on the road…read more It was a complicated job but they took.the time to make sure they found the solution!

I came with a dent on my brand new 2025 car (a mistake on my part, getting adjusted to driving a…read morebigger car). I priced the repair at multiple shops and it ranged from $1800 - $2000+. I found AZ Auto body shop and decided to take a chance on them and wow, not only was it SIGNIFICANTLY cheaper and done very well, but it was ready the next day! Dent gone, perfect color match, my new car looks just as good as it did when I drove it off the dealership. Highly recommend this place!

I'm pretty rough with my car, so I did a lot of research to find a proper affordable mechanic and…read morerefuse to go anywhere else. At Tito's you can drop your car off and they can shuttle you anywhere you need to be (within a 10min radius). I usually get dropped off across the road to get lunch. I've been here a few times and I've always been happy with their work. They replace and cut keys if you need more copies, do both standard and drum breaks, and more. Truly full service. And they're honest about the cost of labor and replacement pieces. The waiting room is kinda rough and cold so you can ask to sit in the office with the lot puppy they found and adopted this year. She's so well behaved. While I was waiting I got to talk with one of the co-owners and they're super friendly, you'll find good conversation with most of the folks here. They check in as they work on your car if they find any additional issues.

Better communication very unprofessional! Had me sitting and…read morewaiting when he knew he wasn't going to call or text back which I left multiple calls & texts!!!!

OMG from the time the person answered the phone answering all of my amillion questions without any…read morefrustration, to giving me the earliest time that the shop could look at my car they were very kind and warming making me feel comfortable taking my car there. Once my car was looked at, they did call back with all the details of what's going on even things that were noticed during the initial diagnostic which is $120 by the way and is applied to the bill if work is completed at the shop. I'm glad i stumbled across this place reading reviews from yelp. The reviews were on point, this place is fast, friendly, price are reasonable mechanics were very efficient and nice, they took the time to explain in detail the issue with the car. I will be coming back for any other repair for my car.

dealership said i need brakes and rotors due to loud noise in…read morerear of car, Royal said my brakes were fine had 95% on my pads and rotors were fine. A heat sheild was laying on my mufler they fixed it no more noise for a small cost. dealership would have charged me $500,00 for brakes and rotor turn done, I praise Royals honesty and brain power. always get a 2nd opinion before dealership estimate

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

I took my wife's Forester here for brakes on advice of a friend. They charged $600 for just the…read morefront brake job. Then a couple weeks later the new brakes started making noise so I went back to them. They refused to fix the problem. They told me some brake squealing was to be expected. I ended up going to the dealer who said they had installed cheap, low quality brake pads and ended up machining rear rotors and replacing all 4 brake pads for less than what Hollenshades charged for the just the front brakes. No more noise. So yeah, if you want to pay higher than dealer prices for cheap parts and terrible customer service, you found the right place. My friend who originally recommended has since also stopped using Hollenshades, but I'll let him share his own story.

Good old Yelp. I did the crazy thing of falling in love with a beautiful old Lexus convertible that…read morewas being sold by a private party all the way across the country in Baltimore. Having no time to fly out, check out the car, and drive it home to California, and having no contacts or friends in Baltimore, I searched for the highest rated local Lexus mechanic for a prepurchase inspection and Sisson Street appeared. So many stories in the reviews of Jeff's expertise, friendliness, and integrity. So Jeff did the inspection, informed me that the car was in spectacular shape, and offered to help me and the seller by allowing the transport truck to pick it up at the shop. He also advised me on how to best ship the car. His care, attitude of service, and overall good vibes have made this potentially scary process much easier. Great shop, great person. The seller of the Lexus was impressed by how charming and friendly the place is.

If I could only recommend one business to people, it would be Sisson Street Automotive. Jeff is…read morehands down the best mechanic I've ever been to, and it's not even close (other mechanics I've been to haven't even been bad, Jeff is just THAT good). The quality of his work is fantastic and his pricing is very fair. He goes out of his way to work within your budget, letting you know what work is critical (if any) and should be addressed asap vs. what he's noticed could use fixing at some point in the future. But what really sets Jeff apart is his dedication to helping his customers. You can't put a price on the peace of mind I get after I take my 16 year old car to Jeff. Not only am I confident that I'm getting a good price; I also know that my car won't then break down immediately afterwards due to shoddy work or from some other issue that I didn't think to ask about (if I asked Jeff to get my car roadtrip ready, it will BE roadtrip ready). And I know I never have to be worried about being judged for asking questions or for the state of my car (yes, there's gorilla tape on parts of my car and no, Jeff has never mentioned it -- in fact, he always talks about how great my car is and how much he enjoys working on it). As a woman with super limited car knowledge who's always a little worried that I'm getting fleeced at auto shops, the trust I have in Jeff is priceless. I also know that Jeff will let me know when it's time to think about retiring my car. Every few years, I'll check in to see if he thinks it's worth me continuing to fix my car up or if I should start thinking about getting a new one. I probably would have thrown in the towel years ago and just gotten a replacement car (even though I love my current one). But thanks to Jeff, my first and only car is still trucking! But Jeff doesn't only make sure he's giving YOU the best possible value; he's also more than happy to help you ensure you're getting the best possible value from other mechanics. He's had to refer me to some other shops for work he couldn't do (or that would be much more expensive for me to have him do vs. other shops -- again, what integrity) in the past. And whenever I expressed any nervousness about them trying to upsell me, he's always told me to just give him a call if anything sounds off, and he'll advise me on what to do. Recently, I even had a situation where I texted Jeff about a light coming on in my car during a roadtrip. I wasn't sure if it was safe to keep going (the manual was extremely unhelpful, saying both that it could be a situation where I needed to stop and take my car in immediately or to just have it looked at sometime soon), so I texted Jeff a photo and asked what he thought. Jeff got back to me right away, and -- with the caveat that he couldn't be certain what was going on, since he wasn't there looking at my car -- he gave me information that made me confident that I could safely keep driving (spoiler: he was right). He then looked at my car the following morning and got the issue fixed (the problem had been a loose gas cap, as he suspected, and the system just needed to be reset for the alert light to turn off) in under 5 minutes, free of charge. And he even told me he was so glad I felt comfortable texting him about this! I've been taking my car to Jeff for over 8 years, and I can't recommend him highly enough. If you're looking for an auto shop, congrats! You've found the best one out there. At Sisson Street Automotive, you'll get great prices, exceptional work, and outstanding customer service. And you'll even get a thank you postcard with a drawing of Winnie, the world's best shop dog, for your trouble. 11/10, would recommend!

I brought my car in because of a noise from the wheel after it had been parked for a few weeks…read more They charged me a hundred bucks just to "diagnose" it, and said I needed a thousand more in repairs. I went to a different shop for a second opinion they told me it was just surface rust on the brake rotor from sitting too long, and the noise went away after driving a bit. They didn't charge me anything. Very disappointed. This place tried to upsell me on an expensive and unnecessary repair. I won't be coming back.

I've had two GREAT experiences with this auto shop! Always quick and efficient, with competitive…read morepricing. Today my bad battery was diagnosed and installed in under 30 minutes! 10/10 recommend. (PS. The only poor reviews on google are from before the new owner bought the shop in 2019!)