1. Bay - LA Express Moving

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San Francisco, CA

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Bay - LA Express Moving

4.9 (71 reviews)
Closed • 8:00 am - 5:30 pm

Services - Bay - LA Express Moving

Out-of-state moving

Packing supply sales

Bay - LA Express Moving Photos

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Ask the Community - Bay - LA Express Moving

Do you offer long distance moving? If so, how far are you willing to move a customer and what is your pricing for long distance moving?

View All 2 Questions

Review Highlights - Bay - LA Express Moving

“Long story short, I was flying from Philadelphia, stopping in San Francisco, then flying to LA the next day.”

Mentioned in 4 reviews

Read more highlights

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The team at City Storage did a phenomenal job of not only finding a storage locker that fit my…read morespecific needs, but also help me throughout the entire process of moving in. Not only were there an abundance of choices, but the the lockers were extremely clean and well maintained. The team was a pleasure to work with from the moment I called to the time that I left the facility with all my boxes and furniture safely secured in the locker. The pricing was also extremely competitive with other storage facilities. I looked at. I would highly recommend this facility for others who are looking for a storage facility in SF.

Is there a way to give zero stars because that would be awesome. City Storage of SF are a bunch of…read morelazy crooks that never follow through on what they say. I noticed THREE months ago they raised my rent by almost 20% despite me never missing a payment or even paying late. Called the office and the employee there said I'd been bumped up, where I was now paying 18% OVER market value, despite having been there almost a year. I've called them three times and stopped by three times and the answer is always the same, "All billing issues have to go through corporate, but I've sent our manager there an email and she'll get back to you tomorrow." 88 days later? NOT ONE SINGLE PERSON has called, emailed, sent a carrier pigeon, nothing. That's nothing to say of the super restrictive hours they keep when you're able to access YOUR own unit. Totally ridiculous, this is nothing but a corporate cash grab spot and as long as your payment clears they'll provide ZERO level of customer service. If you're looking for storage options in SF you're better off anywhere else. Literally, just leave your stuff in the street.

Army Street Mini Storage - Bye army street!  Thank you!

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Convenient location with easy gated in/out access, reasonable prices (and various size options),…read moreand everyone working there seems to be laid-back and friendly.

I unfortunately have had more storage units than one should because I tend to move about and think…read moreI may want to move back. This was by far the most accommodating and nicest staff I've ever come across. They are diligent about contacting you about any changes. They took care of me and helped me out on several occasions above and beyond what they needed to...I won't site examples because I don't want them to be bullied into doing the same for everyone that demands the same. But they really were so accommodating. If it weren't for that fact that I spent several years paying for a storage unit in a place I was not coming back to, I was actually sad to leave the place. Wondering when would there ever be an occasion for me to come back to army street storage unit? I actually had to have them cut off my lock because I couldn't remember my code ‍. They do it for a very fair rate, immediately on site. The actual moment he cut all the way through the lock I screamed that I found the code on my phone! We had a good laugh and he helped me acquire a new lock to temporarily keep my stuff safe. Great staff. Very reasonable prices. Accessible units (no riding an elevator and using annoying carts over and over just pull your car through the gate and right up to your unit). Also seem to allow storage of vehicles if that is your need. I Highly recommend!

Royal Moving & Storage

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I am beyond words at this moment. I needed movers yesterday. Thank you Lucas for answering the call…read morethis very morning! Royal Moving and Storage was the answer to all of my needs.Theuly came to the rescue. They arrived on time with hand trucks, furniture wrap, and most of all, their professionalism and kindness! So much heart in creating peace for me!

DO NOT USE ROYAL MOVING & STORAGE…read more My experience involved deceptive billing, $1,348.35 being taken and later refunded after I fought the charges, a $204.85 tip intentionally added without my knowledge or approval, manipulative tactics by management, damaged property, and a missing item. I was quoted $627 to pack and move my business property into Royal's storage. The crew was scheduled for 9:00 a.m. but arrived around 10:30. I did not receive the invoice until the move was complete and my property was already at Royal's Oakland facility. The bill was $2,048.50 before tip and included: * 5.5 billed hours, although Royal's records show 10:31 a.m.-2:58 p.m.--4 hours and 27 minutes of actual work. * $480 for complimentary moving pads. * $100 for bubble wrap the return driver confirmed was never used. * $90 for wardrobe boxes advertised as complimentary. * $100 for an item supposedly over 300 pounds, although the return driver confirmed none existed. * A $204.85 tip I never approved, authorized, or knew about. I had already given the crew a $60 cash tip based on the $627 quote. When I saw the inflated bill, I specifically told the driver not to charge my card because management and I were disputing it. A manager later confirmed that management had also told him not to process the payment. He processed $2,253.35 anyway and intentionally added a $204.85 tip for himself without my knowledge or approval. I did not discover it until I received the invoice the next day. This was not an accidental selection or billing error. He was told not to charge the card, charged it anyway, and deliberately took another $204.85. That is theft. Royal tried to claim its payment screen automatically defaulted to a tip. The driver's own screenshots contradict that explanation: they show "Tip Amount 0," "No tip," and "Add No Tip." The tip had to be selected and added. I spent five or six days dealing with multiple managers to recover my money. Rather than immediately correcting the bill, management used manipulative tactics and selectively quoted portions of Royal's website and estimate while ignoring language contradicting their claims. Management first claimed moving pads and blankets were different. Then they claimed the $480 was charged because the pads would remain in storage and would be refunded when returned. Royal eventually admitted this supposed charge was not disclosed anywhere. The return driver confirmed that pads and blankets are the same and Royal does not charge storage customers for them in any capacity. He also confirmed no bubble wrap was used and no item exceeded 300 pounds. Royal eventually corrected the legitimate bill to $905 and refunded $1,348.35. This was not a discount, compensation, or goodwill. It was my own money being returned after invalid charges were removed. Royal did not discount the corrected bill by one penny. Management admitted the intentionally added tip was unacceptable and should never have happened, but later confirmed the employee was still employed. Royal cannot credibly say intentionally taking a customer's money is unacceptable while retaining the person who did it. Once management knew exactly what happened and chose to keep him, this became a reflection of the company--not merely one dishonest employee. It told me everything I needed to know about Royal's character and business ethics. The problems continued. During the billing dispute, I told a manager I was worried about my stored property because this employee and his coworkers still had access to everything my business owned. She guaranteed my belongings would be fine. When Royal returned them, a massage table and water dispenser were damaged and a TV wall mount was missing. My documented replacement costs were $316.13. Royal did not respond to my claim for about a week, then twice claimed it had not received emails that showed as delivered. I finally had to resubmit everything through a text link. Royal offered only $200 as a "gesture of goodwill." Partially paying for property damaged or lost while in its possession is not goodwill. It is another refusal to take full responsibility. Mistakes happen. What defines a business is how management responds. Royal defended invalid charges, gave explanations contradicted by its own records, made me fight nearly a week to recover $1,348.35, retained an employee who intentionally stole more than $200 from me, and refused to fully cover documented damaged and missing property. In my experience, Royal Moving & Storage cannot be trusted with your property, credit card, or money. I strongly warn others not to use this company.

Trico Long Distance Movers - moving into your first home

Trico Long Distance Movers

(45 reviews)

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It was my first long distance move. I had a great…read moreexperience requesting the quote! They notified me at every step of the progress. The car arrived on time without any issues!

Just completed two shipments with Mark and his team. And they are AMAZING!…read more We have a full 2B2B of stuff moved from San Francisco Bay Area to New York in May 2025. My friend recommended Trico and I decided to go with them due to: 1. The very reasonable and affordable price; 2. The smooth communication with Mark and how considerate he is in helping us finding the best solution tailored for us. My move is a bit complicated due to a lot of uncertainties in my schedule, my move-in place and payment methods. Mark is always there to help and accommodate my various requests. The whole moving process is efficient and handled well. Our 108+ pieces of boxes arrived at New York safely and well kept. This nice process has prompted us to do another business with Mark later in May to ship our vehicle from the Bay Area to New York. Again we get a reasonable price quote and fast service. They even allow us to put stuff in trunk which helps us a lot! The only hiccup is when the driver was to pick up our car, the driver seemed to not knowing about the trunk luggage policy. It was at about 7pm PT and we got connected with Trico's after-hour service team immediately. And then things are solved! I am very happy I find Mark and his team and would definitely like to do business with them again in future!

Bay - LA Express Moving - movers - Updated October 2026

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