Always willing to help, very tight processes, client success focused, and technically very competent.

Bay Computing - Outstanding leadership with a focus on professional development and effective communication! They listen to you first. Then provide top shelf services.... read more

Bay Computing has been the IT support service for our office for over 10 years. We have worked with their different employees through the years and we are pleased with how knowledgeable and easy to work with their staff are. Bay Computing is the perfect partner for us through our business expansion. They went the extra miles to ensure we didn't have any downtime when we added our second and third locations. I have been so pleased with their work that I referred a couple of our clients to Bay Computing. Glad to report that my clients are all very happy with the services they received from Bay Computing! read more

Bay Computing is the Best Business IT Service Support Company I have ever dealt and worked with! There team specializes in getting to the problem, and getting it fixed without reoccurring problems! There helpful and Friendly Staff is A+, and would recommend there Services in anyone in need of a Business IT Company that actually knows what they're doing! John R. Hillman II Account Executive Bone Robertson & McBride, Inc. read more

I used these guys for 4-5 years. I finally fired them several months ago. I should have fired them right after hiring them, but never got around to looking for someone else. I contacted BCG shortly after my previous tech support company, Everdream Corp in Fremont, stopped providing support to small businesses. Everdream was the best technical support company I have ever used. Kirk H, the owner of BCG, came out to look at our computer system and write specs for new computers, which he ordered through Dell. Unfortunately, he sent a new tech out to actually install the machines. The tech created two complete Documents and Settings folder structures. The P2P network never worked right. The AV software would degrade performance significantly whenever it ran. Whenever I called them with problems, their solution was to reformat the hard disk and reinstall everything. On the plus side, they would return calls promptly and their remote access app worked well. Many of their techs were personable and would spend time working on problems, but I often got the impression that they were learning as they went. read more

I don't really know Bay Computing as a "business". The company where I work has used them for basic infrastructure support for several years. My interaction is with several individual support reps. Always quick response, always patient with my sometimes incomplete knowledge of what my issue is, or what I want done. Just this morning I had some email configuration issues. Andy responded very quickly. He also presented me with options. Turned out what I asked for wasn't the best choice. He made that clear in a gracious manner. read more

Anytime I run into an issue, I know that if I reach out to Bay Computing that my problem will be solved. That type of confidence is hard to find now a days. I will continue using them until the day I retire! read more

Friendly and reliable. Jeff always provided me great support whenever I was on the road for work and ran into unsolvable mac issues.

Team of friendly, knowledgable and efficient professionals. Highly recommend working with them!

Have only worked with them over the phone but whenever I have an IT problem at work these guys are available on my first call and take care of things ASAP. I got annoyed one time when they asked me to change my password to something complicated but after the guy on the phone explained why it made sense and I ended up changing the passwords for all my personal accounts that same night. Thanks for your help and getting me into my locked account when I was under the gun! read more

I worked with Bay Computing group on a large infrastructure upgrade in preparation for a huge ERP implementation in 2012-2013. The team came up with a server configuration that the ERP vendor admitted was better than the one they themselves recommended, and at significant cost savings.We went with Bay's recommendation. They handled the hardware/software installation plus infrastructure troubleshooting/design/upgrade on the entire network. On the whole I find them accessible, knowledgeable, professional, responsive, and willing to do what it takes to get the job done. There were more than one occasion when they were on site into the wee morning hours until a resolution was found. I highly recommend Bay Computing for any IT needs. read more

It's amazing that after a negative review you see a whole flurry of positive reviews. One after another. Does that seem fishy to you? Well let me you... I used to be a client a of BC and with honesty they suck! They have an amazing turnover of employees. Something that I have never seen in my entire career. Every 2-3 months they had a new tech assigned to us. Most of the tech are very, very green and learning on the job. So Bay Computing Group would charge us about 6k per month to monitor our servers, backups and assign and tech to us the probably was making $15 per hour. I spoke with one of their tech in confidence and that's what he told me. The owner also makes his employees write positive reviews about the company on Glassdoor and Yelp in order to fool potential clients and future employees. We decided to leave because of their terrible service and response time. Their bread and butter is their hosting backups. Which is a complete rip-off. It's called ASIGRA and this piece of crap does not work. We had a server failure and they could not fully restore our data. Also they had us backup our laptops?!!? Who DA Hell backup their laptops? That's how they get you. You backup your laptop and they charge you more to host the amount of data they have to keep in storage. Go with Carbonite or something similar, much cheaper. Even their Sr.Engineer is not top notch. He configured our Exchange server to be a Domain Controller. This an absolute NO, NO by MS standards and any experience engineer would know not to do this. Also you got to watch out for the contract. They put an auto renew clause in there that for sure screwed us once and I bet many other clients if they are not paying attention. Every meeting we had with them we would ask for documentation on our system and they could never provide us with anything proper or professional. One of their employees also told me that the company always tries to screw them out of their OT. Now what kind of company is this? I was so happy when we fired them.Good riddance! PS: I bet after this review their will be a whole bunch of "positive" reviews to follow.. Just watch. read more

So pleased with this group. They are professional, quick, knowledgeable. I don't feel like they are just in it for the money, they care. Love this group. Would recommend to anyone in need of this service. Thanks again! read more

Bay Computing is the best! We are so happy we found these guys. If you need any tech support you need look no further. Very professional, prompt and informative. read more

Bay Computing's IT support model is the way to go for small to mid-sized businesses. Fixed pricing and unlimited support provides structure and consistency--even in the face of the inherently unpredictable nature of IT support. When everything seems to be blowing up all at once (and some days are just like that), it's good to know that help is there--and not nickel-and-diming you along the way. Bay Computing's smart and practical mix of on-site and remote support provides the best of both models. Solid remote access tools let them make quick fixes without waiting for someone to come out and crawl around under your desk, but they're also there in person when you need them to be. They also take disaster prevention seriously--which starts with smart architecture, using the cloud where it makes sense, using on-premises hardware where it doesn't. When there are problems--and no computer system is failure-proof--they've got a good escalation path from the tech who answers the phone to senior engineers who can come to the rescue if there's a crisis. I worked with Kirk Harding and his team at several different organizations over the years, and I was impressed by their flexible approach to the unique problems at different sites. Despite offering flat-fee support, they don't offer one-size-fits-all service: they were flexible and responsive in tailoring support packages that made sense for the individual needs of different offices. read more

Bay computing group was there when I needed them. We are a small company and when a computor problem happens it can be hard on us. About a year ago I decided we could no continue without a tec support group. We look on yelp to help in deciding which one of the many companies to solve our support needs.. I am so glad I call Bay computing and signed a contact for tec support. About 2 weeks ago our network went down, so we call our support team a Bay computing. They got started diagnosing our problem over the phone. In a short time we were up and our business was working again. I am truly happy with the knowledge of their people at Bay Computing to solve my network and cloud needs now and in the future. read more

I have been working with Bay Computing Group for years. They really care about their customers. The owners are very hands on and are constantly making sure that the customers needs are met. I have worked with many of the techs and they have all been very knowledgeable and every time have fixed my issues. They are always ready and willing to explain the issues, how it happened, why something happened and what I could do differently to make things on my end run more smoothly! As with automobiles, something is bound to go wrong at some time, it is just the nature of things but Bay Computing is there when that time does come and they will be there again! So as long as they keep things up and running I am happy and will remain happy!! read more

Bay Computing is a great IT services and support company for small and mid-size businesses. I have worked with them since they started.

Bay computing has been a rock for our growing business and have tremendous response time to any of our issues. Kirk takes his business very seriously and has absolutely captured our loyalty in being a client for Life! read more

Bay Computing is excellent. They focus on really understanding each unique customer's needs while keeping ahead of the ever-evolving cloud services industry. read more

We are a small tech business, we rely on our computers functioning otherwise the whole office shuts down. BCG served us well. I love their cloud service and online ticketing system where it allows them to take care of urgent issues immediately. read more

I am so pleased with my experiences here. I would highly recommend Bay Computing and will continue to use them myself. Thanks again!

Our company uses Bay Computing on their help desk. We are converting to Office365 and when I came in this morning, my scanner was not working. The tech who helped me was friendly, nice, professional, and most importantly to me, got the job done. I'm glad our company has hired them. read more