*BE WARNED--You will HAVE TO BE hands on for the job to be completed*
I wanted to take the time to do a complete review of my experience with Bay Area Roofing Experts back in October 2025.I made the mistake to go with this company after reading their 6 reviews on Yelp. In which I realized later, were roof repairs and not new roof installations. Here is my unpleasant experience. The Good, The BAD and the downright UGLY!
For reference, I have attached pictures of my roof that Bay Area Roofing Experts have posted on their Yelp account.
THE GOOD
1) Their price was competitive with the other companies that I was quoted.
2) Referencing the pictures of my roof--Miguel, their foreman, and laborer who did the installation from start to finish did solid craftsmanship of my composite shingle roof.
3) Tim Toon took the time to assist me in making a final decision on the shingles I chose, by meeting me at the roofing supply house.
4) When I reached out through Yelp for quotes, Bay Area Roofing Experts contacted me almost immediately.
5) In the beginning, I did feel Tim was very attentive and was patient with my process in working out the details of my roofing project.
THE BAD
1) Their gutter subcontractor did a poor job with the installation of my gutters and downspouts. On the gutter system there were several spots where he missed the rafters, by not screwing the gutters into the rafters. In other cases the screw was sticking out of the side of the rafter. I made the point to bring this to the subcontractors attention, which fell in deaf ears. I had to go up myself and correct those mistakes.
2) Several of the downspouts were nowhere near plumbed.
3) Some of the downspouts were spray painted, unevenly. Making the final piece look unprofessional. In addition, pay attention to the pictures mentioned above: the roof air vent was sprayed painted extremely sloppy, to the point that there were shingle granules adhered to the vent by the spray paint.
4) Complete disregard for my time! Tim would state he would be here in 20 minutes, and it was more like an hour later. Miguel and his assistant would either show up 15 minutes before a set time or 15 minutes after. Zero consistency on a timely arrival. The worst part was that I was not made aware of these time changes.
5) I had to request a Paid-In-Full Invoice after sending my final payment.
6) There were miscellaneous wood repairs that Tim had verbally mentioned but completely forgot to include on the final paid in full invoice. After making my final payment, Tim's mistake cost me an additional $900. Till this day I am still awaiting the requested Paid-In-Full invoice for these additional $900.
7) Upon installation of the gutter screen system, there were visible dirty/greasy fingerprints left all over the face of the gutters. I had to take it upon myself to clean that up, because there was a disregard for a clean installation. read more