Always loved this place; pre-covid you could go into the store and chat with the staff and handle…read morethe goods. Now it's so impersonal - pickup your order on the ground outside the front door; you can't go inside at all. Pre-covid, this place was easily a 5-star business. Now I have to text when I arrive and sit in my vehicle for 10-20 minutes waiting for them. I'm all about supporting local businesses, but have rarely looked at their website as of late because it is inconvenient to pickup in-person and their communication is mediocre at best.

Took very good care of me when I was having issues with a charger. Batteries are all top notch and…read moregenuine. Shipping is fast and reasonable. This is my go to battery supplier. Great selection. Great value.

What an amazing experience we had yesterday at San Jose Color, getting touch-up paint for our car…read more We were truly blown away by both the service and the selection. The choice of colors is mind-boggling. Lynn generously gave us multiple sets of color strips to hold up to our car in the sunlight. Her patience and helpfulness were of a level that is rarely encountered. After we identified just the right color, Lynn helped us decide on the supplies we needed to do the job. Throughout the process, she impressed us as genuinely having our best interests at heart--just like a good friend, even though we had just met for the first time. Lynn also gave us valuable tips/advice about how to do the job done well and how to properly store the supplies. She even invited us to wait in our car outside while the paint was being custom mixed. This was the kind of purchase experience that you might associate with days gone by. We were delighted to discover that it can still be had, at San Jose Color.

I went into San Jose color to get some primer and DIY painting accessories for my little truck…read more This truck is not worth taking to a body shop. The owners there Eric and Lynn were very helpful. They took the time to instruct me to what I needed to do step-by-step and gave me the right products. They were very professional and also very nice people! Thank you so much Eric and Lynn!

Easy to schedule and gave me very helpful input on how to address a batter issue with my Tesla.read more

The judge didn't see it that way. The final payment was for a new battery with 200 miles range…read more You returned my EV with a range that never exceeded 100 miles. So I stopped payment on my check. Less than 2 months later the EV died on the freeway. You said it was just a loose wire that can be repaired in days. Nothing was done for over a year. That's why the judge ordered you to return my EV, all money paid to you, and damages for loss of use. To claim that you stored my car for my benefit is laughable. When you closed your shop in Santa Clara you moved all the cars, including mine, without informing the owners. The judge had to order you to reveal the "safe" location. It was parked in your driveway. Anyone who wants to know the true story, just check the Small Claims Court records under your name. You deserved zero star.

My brother and I have been going to Guru Electronics for our Car audio & Electronics needs for over…read more20 years. My last car was rear ended & considered a total-loss. I replaced it with a used Subaru Impreza that didnt come with a reverse camera. My mom uses the car alot, so she's going to need the reverse camera :) I arrived 15 minutes before closing on Friday and since I didnt want to keep them after closing, basically told them what model car I just bought, and what I was looking for. Double din head unit w/ reverse camera, and some aftermarket replacement door speakers. They asked if I wanted to keep the steering wheel control functions, which I did... so he mentioned what else I needed in order to keep them functional with the new stereo. He asked if Android Auto / Apple play is important to me, and if i wanted it wired/wireless. This day in age, we want everything wireless and convenient, so I said yes to the wireless feature! I mentioned I was interested in component speakers for the front doors, and he suggested where to install the tweeters, and also told me I would need some mounting plates for the dashboard for the tweeters. This way I dont have to drill a hole in the door panel. All in all... Its nice to have someone ask the right questions to ensure I had everything I needed to complete the installation over the weekend, because I would not have had the tweeter mounts if he didnt ask about my installation. I would like to mention that I wanted to have everything I needed for the weekend installation project, so I didnt check around for lower prices, but when I got home... the "Asian habits" in me decided to check prices on Amazon, and Guru's prices were either on par... or slightly below Amazon's prices! Thank you Guru and your staff for hooking me up! Tip - Bring CASH!!! ;)

TLDR: Make sure to go inside and around the right for Guru (the owner)…read more The actual labor and installation of the audio is 5 stars. Customer Service is 2 stars... it needs a lot of work. I didn't know what to expect coming here... I waited at the front of the garage for about 15 minutes. There was a guy smirking in the front, doing something with cables, 2 other people working on a car, and another guy going in and out doing some kinda repair work on a truck outside. None of them said hi to me. But I know they all saw me. It was very weird. Finally after about 10 minutes of waiting (I figured maybe the owner was on lunch, since this was about 1pm), I walked up to the smirking guy and asked if the owner was here. Then he just nodded and pointed to the right, which was a very small aisle BEHIND a big stack of boxes. It was very off-putting. But I was here, and I had a time crunch. The actual owner was nice... he asked about my car, and then showed me some models. I made a purchase, and he told me to come back in 2 hours. I walked to a nearby Carls Jr, about 7 mintues away. 2 hours later, right on the dot, I get a call to get my car, and they close sharp at 4:30p. The same guy who was walking in and out (remember fixing the truck), was the one who showed me how everything worked, helped me pair my phone. I paid about $950 after taxes. I don't know if that's a good deal, but everything works well, no scratches around the dash. If it weren't for the unwelcoming first impression, this would be a 5 star for me. I wanted to give them 3 stars, but this is clearly a small business owner. My hope is they read this and work on their welcoming attitude.

My husband was looking for a battery for his Harley in April. We found IMC Tempest Battery on the…read moreInternet. The people were very nice & helpful. A couple of weeks later he was having problems with the battery draining so he brought his bike to the company, to bring back the battery, where he met with Ron Evans. Ron checked my husbands bike and said it was actually the insulation on the bike. Ron fixed it for my husband (what company does that???). He went above and beyond. If you want to do business where a company cares about their customers, this is it !!! Thank you Ron for getting our bike back on the street. You have earned a life time customer & a friend.

Can I give extra stars?? I had a great experience at Rack N…read moreRoad. Customer service was perfect. I had a vague idea of what I wanted, but talking it over with Grant (who was friendly, articulate, and patient) helped everything come together. They were able to install the cargo basket on my car while I waited. Truly an ideal shopping experience for me. Thanks!

crawled in there with a rack about to fall off. No appointment and not a rack they sell Chris and…read morehis store manager where able to repair in less than a half hour. charged nothing so I bought a bike rack. they assembled and installed in 20 minutes. If you're in a jam, give them a call.

These people know equipment and have really good mechanics. They've adapted to the new California…read moreelectric landscape well. If you need something new or have something old that needs servicing, their prices are in line, and their staff is knowledgeable. The one thing keeping them from a 5th star is their ridiculous 30% restocking fee. If you buy something and want to return it unused, that's a pretty raw deal. So, before you buy something from them, make dang sure you need it. Other than that, this is a great shop.

I've lived in Campbell my whole life and had no idea this place existed until my fiancé asked me to…read morego with him to pick up his Honda lawnmower that needed to be serviced. Who knew lawnmowers needed to be serviced?! Apparently, this is the only location in the Bay Area that services lawn equipment. We lucked out with parking right out front, but this place gets busy so you may need to park on the street. Minus 1-star for each of the following: All-in we paid $299 for the service (parts and labor) which I honestly thought was kind of expensive given that you could buy a brand new lawnmower for a few hundred bucks more, but who am I to say as I'm not the one actually mowing our front lawn. Service is EXTREMELY SLOW. We walked in and took a number right away and the 2 cashiers were already helping customers. I saw ~6 employees walk throughout the store while I was waiting to be called up. An older Hispanic gentleman actually cut the line and went straight to the cashier without having a number. What is the point of having a number ticketing system if you're not going to enforce it?!

I had them paint match a small part from my car so I could (quickly and hastily) paint some other…read moreparts. They had it ready in a day (I came in near closing time the previous day with a difficult color) and it is matched pretty well. I had to look hard for a way to see it is a different color, and I probably wouldn't be able to tell it has been repainted if I didn't know before.

Im been a customer for many years at Fremont an i never complain but this time is totally unfair…read morefrom the beginning They give the wrong paint I toll them about it but they give a little entra paint on the side (to fix it) But it didn't happen