The employees here do not want to work. Genuinely rolled their eyes at me when I was asking for…read morehelp politely and had a short tone. I don't think people who behave so poorly should be allowed to work somewhere where customer service is the priority of the business. My friends and family will no longer be visiting this location. What a terrific disappointment and a waste of my time.

The joe guy at the front is unprofessional and had a attitude , he was no help looking for my car…read moreparts, thank god for google because I almost bought the wrong stuff, won't be back terrible service

UPDATE: the regional manager reached out after the manager told him of my experience and gave me an…read more$840 credit! He made it right! When I went into exchange my phone and see what they could do the gal was very nice to work with told me I could trade in my phone and I would only have to pay $160 on a replacement phone that cost $840. I told her I wanted to pay the phone off. She said I needed to turn in my phone within 30 days cleared to get that promotion. Went back in today to surrender my old phone and worked with the manager who told me my phone was only a $180 credit and I would have to pay the rest. I told him that's not what she told me and you need to call her. So he called her and I could hear them on the phone and she confirmed what I said. The manager confirmed she had told me that. He refused to do anything about it other than take a couple services off of two other devices I have to lower my bill $12 a month. Told him leave it, keep the phone and walked out. Horrible manager. Would not recommend this place!

Walked into an empty store around 11am and had 2 associates there. The guy closest to the door was…read morea curly headed guy who immediately was annoyed as he was enjoying his personal cell phone use. When I asked to see a flip phone (yes i want an old school flip phone to carry along with my iphone), he said well we have them. Then I said well I'd like to see what you have and he said "they are expensive" and I said that I believed I would be able to afford one. Then I asked to see what they have and he said "well I can't take them out of the box" so I can't show you anything. I then barked "well this is explains why the store is empty!" Between the outage Verizon had this week and this lazy sales staff that didn't even stand to greet a walk-in customer or lift a finger to help me spend money at their employer's store....I guess there's no place but up for this store.... cause I can't imagine the customer service could get any worse. Fundamental sales training won't even help if the employee doesn't care about helping others.

"Exceptional service at Verizon Wireless! The staff here are incredibly knowledgeable, guiding me…read morethrough the process of choosing the perfect plan while also providing valuable insights on how to rebuild my credit. Their expertise made me feel confident in my decision, and I left the store with not just a new phone, but also a solid plan to improve my credit score. Thank you, Verizon, for going above and beyond!" Oh thanks! More specifically Ramon will direct you in all your purchases. You won't be disappointed

I came into this store very bereft, as AT&T had just lied to me and treated me extremely…read moreunprofessionally. My first encounter was with Jordan who took the time (even though they were busy) to sit with me and work through my issues. AT&T refused to give me a transfer pin to switch carriers. They insisted that I had no choice but to pay off my old iPhone 14+ (stolen) before they would issue that 6-digit pin number. Not only is this unethical, but it is also illegal and I have reported their bad business practices to the FCC. Jordan assisted me in developing new passwords, deleting old information and bringing over ALL of my contacts and photos. I was very concerned about my personal data not moving over after AT&T tried so hard to prevent me from switching carriers. But after sitting at the store for some time, everything did transfer over! When I came back into the store a little bit later to hand in my old iPhone 8 as a trade-in, Thomas was available to assist me. He also sat down with me and explained that this process should not have been so complicated. He was able to update my plan, double check that I finally had all of my data and even spoke with his manager regarding a credit after AT&T overcharged me ($222). The bottom line is Verizon has already outperformed AT&T in just 24 hours! Their employees are educated on the process, take the time to explain things to the average customer and go above and beyond to ensure things are taken care of. I am already happy I decided to switch my cellular service to Verizon, and I am telling everyone who is needing a new carrier to go by and visit with Jordan and Thomas!!

Hi I was hesitant about going to this store but the worker his name is JJ he was so helpful and…read moresupportive he went over and beyond and I have bad knees so I left to sit in a car he came out serve me in the car came back came out couple of times and he's great so I would just say if you all are in that area don't judge it based on what the business is located judge the quality of service given which is superb I might add thanks again JJ if you can see this Hueneme!!

We were planning on purchasing a phone for a a homeless individual when we visited the store. We…read morewere shocked and taken aback by the clerks, rudeness and violent behavior toward us. We have never done any business with Assist Wireless or visited the store before. The clerk seemed disturbed or maybe high or intoxicated and accused us of committing, some sort of fraud. Our organization assists the needy and homeless, and we were inquiring about this particular individual in order to get his phone activated and purchase him a phone since the clerk was familiar with the homeless individual, but he refused to allow us to help the homeless individual and told us to leave the store. It seems that he had something against us, and we were nothing but polite and professional toward him. We hope that the corporate office would remove this disturbed and inappropriate individual who refused to give us his agent number and is not a safe person to do any type of business with. We have informed the police and corporate headquarters of his false accusations and inappropriate and violent treatment toward us. We do not recommend this business to anyone, as an investigation will be initiated by both police and corporate headquarters.

Maybe get someone working who has a little competence. Just waited for 30 minutes trying to print…read moresomething after using usb and the worker just watches me struggle. I then email the file and they can't access. Then the worker proceeds to help other people in the store when pressing print should take 1 second. Edit: Postal annex helped me print. In 30 seconds I was in and out, highly recommend instead of ups store. Also allowed me to print directly from usb.

I like this store at 71st and Yale. The staff is always efficient and hustles to get every customer…read morehandled. The location is convenient, with spacious parking and easy access!

Teddy in the print show is a total life saver!! Seriously if you need something out of the norm he…read morecan do it!!

Print job not completed on time as promised. Made special trip and there were no apologies. Ended…read moreup walking out.