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    Gadget Pro

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - Gadget Pro

    Device support or repair

    Mobile phone support

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    7 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (7 reviews)

    Midtown

    This place is the definition of a corporate conflict of interest…read more I brought in my Galaxy S22 Ultra for repair due to battery overheating and a burning smell--a clear safety issue. The phone was in Samsung's Maintenance Mode, which is designed to allow secure diagnostics without exposing personal data. Instead of investigating, the technician demanded I disable Maintenance Mode without explaining why. When I declined, they performed zero diagnostics and immediately declared it a non-repairable motherboard failure, telling me to pay a $250 deductible through insurance. Turns out? Samsung reviewed it themselves and approved a full repair for free. The device was defective--not damaged--and this shop never even tried to diagnose it. And here's the real kicker: uBreakiFix is owned by Asurion--the same company that would've profited from my deductible. So the same entity refusing to repair the phone is the one pushing the claim that benefits them. That's not just bad service--it's a dangerous corporate loophole that preys on uninformed customers. If I hadn't escalated to Samsung myself, I'd be out $250 for no reason. This isn't a repair shop--it's a funnel into an insurance racket. Avoid this location, and frankly, rethink doing business with any repair center owned by your insurance provider.

    First of all.... what is that smell? It smells like Italian food with red sauce and the…read moregastrointestinal issues. Now to computer tech issue. I had a technical issue with my personal laptop. Thank you for the extended warranty through my credit card. (Other than that credit cards are not your fiend). I digress. I take my laptop in, and that was a quick process. I get home, only for them to call and ask for a power cord. I have one, but I am using it on my work laptop. They are both HP's so why travel with two cords? I asked them why they don't have cords for the most popular brand of laptops. More of a rhetorical question. They fix computers and this seems questionable. I go to pick my laptop up and... the aforementioned smell drove me out of the building. I waited outside until it was my turn. Went in to Geek Squad, which was a much more professional experience.

    Gadget Pro - mobilephonerepair - Updated May 2026

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