Batteries Plus offers horrible phone repair services. Newman the so-called manager at the Knightdale store is more interested in diagnosing the scratches on my phone than the actual problem. These guys should stick to light bulbs and batteries. The phone repair service they offer sucks. They sent me to two stores and the first one claimed they didn't have the correct tool. And then Newman is a professional warranty expert for Samsung per his nonchalant smug voice. They wasted 2 weeks of my time knowing they were not going to repair my phone. Fortunately, I went to a different company and my phone was repaired with a different resolution and diagnosis by trained professionals and not fake technicians. Save your money and time by not going to this store or the durham store for phone repairs. I will buy a new phone before going to this place again. Bastards!! read more

manager is so rude and doesn't take accountability as the MANAGER, to run the store. had my phone since 9:30am, didn't show up to work until 11am, had to come back to do a security screening (fine part of the process) never called me to let me know the hour was up. called the store to see what the deal was, he took the phone from the associate to talk over me and argue!!!!! then had the nerve to argue with me again in person with the most condescending attitude about the fact he told me it would be an hour. was so rude had a smirk on his face not caring at all that I've had to come back and forth THREE times when living 40 minutes away. then I had to start the process all over because they didn't have the decency to just call me that I needed to come back like they did the first time. it is now 3:30pm and my phone is not done still. when I complained about not having my phone all day he said oh here.. handing me the phone and said just to come back in an hour.. why didn't you do that the first time?!?!!!!!! DO NOT COME HERE!!!!!!!!!!!!!!! drive further it is not worth it at all. I have never been treated so bad as a customer. read more

Came here to get a iPhone 11 screen replaced. It was quick, came back a couple hours later and it was replaced. Problem was that some screen code wasn't put in when replaced and the phone will not work the same anymore as that original apple screen code is for that particular phone. Phantom touches and no auto dimming. The screen randomly turns on as well. Went back and replaced the screen again and that's how they figured out that the person that fixed it the first time forgot to input that code. I got a refund so it's all good. I found it a bit odd that they were so nonchalant to ask you to leave your phone with them unlocked. They said if I didn't then I would have to test it when I pick it up. I came back and they asked for my phone password to unlock it to test it but I declined to give it to them. I unlocked it myself and handed it back so they can tear it in front of me. People. Please don't leave your phone unlocked with anyone. There's a lot of valuable information, pictures, etc for that. If you take your phone to get fixed I'm sure they will do a good job. Mistakes happen. I didn't like that they expected me to leave my phone unlocked with them and come back hours later. read more

I visited this store today per recommendation from several people we know and I am very impressed! My keyless fob just about gave up about a year ago. I went to a location that only does keys and they fixed the part that holds the battery but it was $100! It was fixed but now a year later- same problem. I came to this store and I was in and out of the store in 5 minutes. Phong fixed the exact part the other people did and put a brand new battery in it and it works perfect! Not to mention, I only paid for the battery!! Yesterday my husband went to get his iPhone screen fixed, and Phong fixed it so perfectly, it looked brand new!! And under $100!! We will never give our business anywhere else! Excellent customer service, exceptional work and great prices!! Thanks guys!! read more

Batteries Plus bulbs reimbursed me for the screen replacement, and also mailed a check for the cost of the internal speaker they broke. I have say I miss being able to talk to Siri..but at least if you have an issue customer service is willing to work with you, and hear you out if you are disappointed with the service. (I meant to post this follow up review a long time ago)! read more

Very dissatisfied! My 16 year old son took his phone to get repaired at the Knightdale location on Sunday. The store was not able to offer their warranty since the phone was "disabled". The phone was disabled b/c the SD card was removed as he was using another phone until his could get fixed. 2 days later the phone completely apart causing the connecting wires to tear off. We brought it back to the store to see what they could do as my son used his own hard earned money to get the repair done. I spoke with who I think was the manager. Needless to say they looked at the phone and came up with every excuse possible as to how this was not their fault, blaming everything from dropping the phone (even though the screen was not even scratched), to the battery, to water damage, etc. They offered to repair it again with a 15% discount but once again could not guarantee their work. We decided to go someplace else. The company we chose explained to us the reason the phone fell apart the way it did was b/c when it was repaired on Sunday the screws had been stripped and it was a matter of time before it fell apart. They were able to fix the phone, even offered a 1 year warranty, and it was cheaper. I will not ever refer or use batteries plus as they ripped off a young man and didn't take ownership for their wrong doing. This was a good lesson for my son unfortunately though he is now out of $250 (having to pay for 2 phone repairs). read more

Very knowledgeable, and professional group, and very nice. It was my first time going there, and it will not be my last. They repaired my key fob, and I was totally satisfied with the service I received. read more