We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

Ifix answered our request for service and the tech came out the next day. When they answered back…read morethe starting price was $69.99. The tech fixes the dishwasher which had to be secured back into the cabinet where it was initially installed. Guy fixes it then turns to my wife and I and says" my boss needs me to charge $186 for the service!" My wife says "what about its $69.99" guy then says "ok it $69.99" This is shady BS. Is this guy working on profit for himself, do they not have a structured pricing program. This was and easy job. Steer clear of this company.

They were No show for scheduled time 11am-2pm, that was scheduled a day in advance…read more Waited the entire time, no call no show.

Fantastic experience! They replaced the screen on my iPhone in just a few minutes for a fraction of…read morewhat I was expecting. Thank you!

I was able to bring my computer in when it was convenient for me. I had a lot of very good help…read morewith my computer. I'm satisfied and would recommend this business.

Great service. Prompt. Gave me some ideas for things to try before he came out. Definitely would…read moreuse Sean's service again. Need your tv repaired? Just call TV King. Honest. Has integrity (remember what thai is?). Highly recommend. And good to know I have one of the best tv's ever built - a 2006 Pioneer plasma (made in Japan) that keeps on keepin' on.

The service is reasonae stable. However, the service, when you are in need, is no existent. Moving…read moreto other more responsive providers.

Batteries Plus offers horrible phone repair services…read more Newman the so-called manager at the Knightdale store is more interested in diagnosing the scratches on my phone than the actual problem. These guys should stick to light bulbs and batteries. The phone repair service they offer sucks. They sent me to two stores and the first one claimed they didn't have the correct tool. And then Newman is a professional warranty expert for Samsung per his nonchalant smug voice. They wasted 2 weeks of my time knowing they were not going to repair my phone. Fortunately, I went to a different company and my phone was repaired with a different resolution and diagnosis by trained professionals and not fake technicians. Save your money and time by not going to this store or the durham store for phone repairs. I will buy a new phone before going to this place again. Bastards!!

manager is so rude and doesn't take accountability as the MANAGER, to run the store. had my phone…read moresince 9:30am, didn't show up to work until 11am, had to come back to do a security screening (fine part of the process) never called me to let me know the hour was up. called the store to see what the deal was, he took the phone from the associate to talk over me and argue!!!!! then had the nerve to argue with me again in person with the most condescending attitude about the fact he told me it would be an hour. was so rude had a smirk on his face not caring at all that I've had to come back and forth THREE times when living 40 minutes away. then I had to start the process all over because they didn't have the decency to just call me that I needed to come back like they did the first time. it is now 3:30pm and my phone is not done still. when I complained about not having my phone all day he said oh here.. handing me the phone and said just to come back in an hour.. why didn't you do that the first time?!?!!!!!! DO NOT COME HERE!!!!!!!!!!!!!!! drive further it is not worth it at all. I have never been treated so bad as a customer.

Apple said they couldn't do anything and after two years of my phone being off, Ali saved my phone…read more I didn't think it would ever turn on again. Thank you! I recommend

Despite using an otter box I have managed to shatter the back of my iPhone. I was getting quotes of…read more275 from one company stating the whole housing had to be changed. I walked in talked to him, he showed me the replacement part and I picked it up in 4 hours. No upfront payment till I received and was happy. I have 0 complaints it was so nice and simple.

The service at the this store has been helpful over the years. However, the icon for the Geeks was…read morenot transferred over to my new computer. When I try to get help using the Best Buy icon it asks for a password and/or a code depending on how I approach it. I have never received either. I have hesitated to get help over the past few weeks because I was on the phone with them for 2 hours the last time and what they did has not resolved the issue. I am ready to stop doing business with them after years. I take the laptop in about once a year for service and I could probably do that a lot cheaper if I work with a computer person individually. It is just so annoying and a waste of my time because the store will not deal with the printer issue and I must go through the remote service.

If I could give more than five stars, I would…read more I recently visited the Knightdale Best Buy to purchase a new television for my husband's and my bedroom, and what I experienced was nothing short of extraordinary. From the moment I walked through the doors, I was greeted by multiple friendly, engaged team members-each one making me feel seen, welcomed, and genuinely appreciated. I've shopped at many retail stores in my life, but this kind of environment? Rare. You could feel the positive energy in the air. To be honest, I usually avoid shopping in stores altogether. I do almost all of my shopping online because, let's face it, walking into a store these days often means dealing with poor customer service, a lack of product knowledge, and a general feeling that no one really wants to help. But something told me to walk into this Best Buy, and I'm so glad I did. This team completely changed my perspective. As I took some time to browse and do a bit of my own research, I was approached by the General Manager, James. His approach was the perfect mix of professional, warm, and sincere. He didn't try to sell me something, I never felt pressured. Instead, he took the time to listen and help me identify what I truly needed. That kind of leadership sets the tone for an entire team. Once I had narrowed down my options, James introduced me to Gideon, who completely blew me away. Gideon is, without exaggeration, a TV expert on another level. His knowledge of every make, model, and feature was unbelievable. He effortlessly explained technical details in a way that made sense, compared specs with clarity, and guided me without pushing. I learned more about televisions in 15 minutes than I ever expected to. Thanks to their help, I confidently purchased a Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google television yes, for our bedroom. Is it probably bigger than it needs to be? Absolutely. But do I regret it for even a second? Not a chance. We joke that we now have our own private movie theater without ever leaving bed. I also picked up an Amazon Echo Show and a GoPro Hero 13, rounding out what became a full-on tech upgrade we didn't know we needed, but are so glad we got. Even the pickup experience was top-tier. The TV was a tight fit in my vehicle, but James and another team member rolled up their sleeves and made it happen. They patiently repositioned, adjusted, and didn't leave until it was safely loaded. Who does that anymore? That level of care and service is something I'll never forget. From start to finish, this experience was luxury-level service meets expert-level knowledge, something that's becoming increasingly rare in retail. I consider myself a discerning shopper with high expectations, and this team exceeded every single one of them. This visit reminded me of how amazing in-person shopping can be, when it's done right. For the first time in years, I can confidently say I will not be buying my electronics online anymore. This is one store I'll continue to come back to, and I'm genuinely excited to do so. Knightdale Best Buy, you didn't just meet the mark, you redefined it.

Super friendly! Flexible and responsive to all my communications. excellent prices! You can trust…read moreyour bike with John.

Knowledge, efficiency, personable, effective, reasonably priced, service while I waited and watched.read more