I just had a terrible experience with Battalion Roofing.
BR ran a promotion to get new business. I bought one of their $300 vouchers to have them walk the roof and seal exposed nail heads, check the seal on the flashing, etc.
I called and arranged with Steven for someone to come out the following Monday.
Monday arrives, I wait at home all day, and NOBODY COMES. NOBODY EVEN CALLS.
I called Steven that evening to find out what happened. They were busy at a big job site that turned out to be more work than anticipated. NO APOLOGY. He said he would try to get someone out Friday afternoon, but he sounded really stressed. "Would it help if we just did it next week?" I asked. "I just need it done before the next rain -- it doesn't have to be this week." He seemed relieved, saying "If I could just have this week to focus on that other job, that would help." We agreed that he would call the following Monday.
Monday arrives, and NO CALL. Stood up again!!! So I called Steven again in the evening. He DID NOT ANSWER his cell phone. I left a message asking what happened and reminding him that there was a big storm coming through.
Tuesday morning, still NO RESPONSE to my voicemail, so I left another.
Tuesday afternoon, still NO RESPONSE. Rain coming the next day. So I left another message, telling him that I was upset that he hadn't called as promised and wasn't returning my calls. I told him to "step up."
I got a call back; he was clearly annoyed. "I can send someone out Wednesday at 1pm -- best I can do." I managed to get out "Steven, we talked about this" and he interrupted me: "Fine, you don't like it? Get someone else."
Of course, there was no time to get anyone else -- he had strung me along for almost three weeks, and now it was too late. I told him that Wednesday at 1pm would work.
Wednesday morning, I had voicemail from him saying that he didn't like that I had told him to step up, that he had no contractual obligation to me (what about the $300 voucher???), and that he wasn't sending anyone out, that I should find someone else to do the work.
There were so many ways he could have done better:
1. He could have stopped soliciting business when he realized he didn't have enough staff to do the work.
2. He could have told me on day one that he had made a mistake in not terminating the voucher program, that he was too busy for me.
3. He could have hired temporary help.
4. He could have refrained from making appointments and then blowing them off.
5. He could have called to reschedule.
6. He could have returned my calls when I tried to find out what happened.
7. He could have recognized selling me a $300 voucher as a commitment.
8. He could have admitted his mistakes and apologized.
9. He could have actually cared.
The bottom line is that when Steven's life got complicated, he decided that he had more important things to do than my roof repair (he actually said that!). Unfortunately, he didn't feel the need to tell me I wasn't his priority until time had run out. As a result, he blew my 3-week window to get a roof leak fixed before a major storm.
Let's just say I wouldn't recommend them. :) read more
