So, we have American Home Shield. We purchased our home in Cedar Park, Twin Creeks Neighborhood in…read more2015, it was included, and that first year they had to replace the included High End refrigerator. It took some back and forth, but got the equal top model, and we've had similar items every other year, so it's been well worth it.
AC is probably the one most often. Couple years ago, 2023, another AC brought by AHS, said the system had dog urination and that's why it wasn't running, so AHS denied claim....and the AC guy said "he'd replace it at a discount."
Stockdale came and gave a 2nd opinion, nothing to do with dogs (we have 2 small female dogs, so this is crazy), and cleaned it in attic etc and all worked great.
We had an issue, loud fan and bam stopped running. We requested Stockdale, they came out fixed it, new condenser fan motor and came back to put on a new 2 piece fan much quieter the old was cracked or something.
2 different techs, BOTH said "nah, these units (20 years old now) they run great, just fix the components, there's no need to replace this system, up or downstairs systems keep them."
Only place, out of 3 or 4 the past few years, that DIDN'T say replace, replace, replace.
I cannot say enough how much I appreciate it. They have come out, fixed, in a timely manner
