I absolutely recommend Bath Fitter for a no fuss, no mess bathtub or shower installation! From the beginning with my sales consultant Sara, to the installation with Michael ,they were professional, knowledgeable, and capable. They created the bathroom I'd imagined. I will recommend Bath Fitter of Pensacola to anyone wanting to redo their bathroom. A lot of contractors and companies make promises they fail to keep, but after the way they handled my installation, I truly believe Bath Fitter will keep theirs. I hope Michael gets his tip for a job well done! ~Lori Santana read more

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Initial install went great, first couple of maintenance repairs (I.e. reapplying sealant) went off without any problems...then problems started. The fixtures are cheap, and have begun failing and having problems working properly. The shelf fell off the wall. The sealant needs to be reapplied again. There are small cracks running along a seam that is apparently present in the 'seamless' wall they put on. I have called repeatedly, sent them pictures, and tried calling them again. I am going to send out a warning to potential customers, if you never actually use your shower/bath, it should look and work great. It went in beautifully, but what good is the warranty when they never actually follow through? I regret the expense and will not be working with them on any future projects. I will continue to push them to perform the warranty-covered fixes but am otherwise over them as a company. read more

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We recently had Bath Fitters complete a bathroom tub/shower combination to a full shower install in our home in Phoenix Arizona. Bath Fitters consultant, Art Roth, visited our home to provide a free estimate. Art was on time, provided different options and recommendations for our tub/shower to shower project. Although Art was friendly and professional, we felt rushed during our appointment. It was as if he needed to get to another appointment. Even though we are fast thinkers, we still had to review over all our documents and plans after Art left to make sure we had everything covered. We wished that portion of the process was less stressful. Bath fitters accommodated our schedule for the installation of our new shower. They stayed in communication by email from the confirmation of the contract until the Installation date. Prior to our installation date Bath Fitters provided instructions on how to prepare for and what to expect the day of installation. We are very pleased with our installer, Stephen. From start to finish Stephen was professional, friendly, reliable, and respectful of our property. He arrived on time and communicated with us throughout the process. Stephen addressed any issues that came up and resolved them immediately, staying on the job until it was correct and completed. Stephen kept the workspace clean and organized at all times. Stephen cleaned up all the debris from the job both in and outside of our home. Stephen took pictures throughout the installation process and forwarded them to us. We greatly appreciated the pictures. The quality of workmanship was excellent and Stephen's dedication to getting the job done right and exceeding his customers expectations and is well appreciated. I would recommend Bath Fitters to anyone. Before (tub/shower combo)and after (shower) pictures read more

Bath Fitter - NEW shower - General Contractors Near Me - Scottsdale, Arizona

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Cody and Chris did a great job! Very professional and informative. Did a good job and cleaned up afterwards. Very considerate and respectful of us and our home. We highly recommend Bathfitter! read more

Bath Fitter - General Contractors Near Me - Scottsdale, Arizona

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Thanks to Michael and Cody we had a great experience with their work as they took the time to explain everything well. Very professional Definitely would recommend their quality work. We had a shower install with bathtub removal. Thanks so much! read more

GOOD communications before the install. Got all that I wanted and satisfied with the Representative for Bath Fitter. One day "Demo" and one day "Install". . . . .Well done. . . . read more

Kenneth did an excellent job with the installation of the new showers in our home. He was kind, considerate, quiet, clean and organized as well as being very neat in his work ethics. Comes highly recommended A+ rating of being a master of his trade. read more

Bath Fitter - General Contractors Near Me - Scottsdale, Arizona

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Couldn't install on original date because of damaged supplies from shopping. Waited another week, and now we are left with an un usable shower because all the supplies weren't included and a main plumbing part was damaged. When you pay that much for a 1 day install and are left with something unusable it's ridiculous. They sent a single installer for the prject. The only reason it's 3 stars and not 1 is because what the installer did complete was excellent, he did a great job, it's just a shame they don't have a better QA process to inspect and inventory their items before starting a job. Even though the quality of the work was excellent it's not worth it if you are left with something unusable read more

Thank you Bath Fitter for installing my new shower. Jordon did an awesome job installing my shower along with having superior customer service! Thanks again Jordon for going above and beyond to make sure I was satisfied. Parrish Tatum read more

Bath Fitter - Thank you Jordon for installing my shower and having outstanding customer service! Parrish Tatum - General Contractors Near Me - Scottsdale, Arizona

Bryce & Steven installed in no time leaving everything looking great! They installed a walkin shower, asked questions and made sure i was satisfied read more

Curtis Patterson with Bath Fitter was absolutely amazing! His attention to detail was just impeccable, not to mention as friendly as can be! I wish everyone had his personal touch when doing work at my house. It was quite impressive watching him do it all by himself and it all was done so quickly! When we decide to do our other bathroom I will definitely insist that Curtis comes back to Arizona to do it! Fabulous employee! read more

Bath Fitter - After - General Contractors Near Me - Scottsdale, Arizona

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Michael and Chris did a great job installing the Tub to Shower conversion today. They did it all under 7.5 hours. They explained to me the maintenance and cleaning of it as well as the warranty which is lifetime. Can't be happier. Stephanie, the salesperson did a great job explaining everything regarding the shower. All 3 were very knowledgeable of everything. read more

Bath Fitter - Before - General Contractors Near Me - Scottsdale, Arizona

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Chris Jones was our installer of our new shower in our manufactured home. He removed all of the old shower, hauled it all away and left no mess. He did a fantastic job of installing the new shower and again, cleaned up everything. He was professional, arrived on time and we are very pleased with the job read more

Bath Fitter - New shower - General Contractors Near Me - Scottsdale, Arizona

Update 11.04.25 And so the saga continues. After the original review was submitted, the local shop contacted us to schedule a time to fix all of the issues. That was to have been last week Thursday 10.30.25. The installer got tied up on another job and did not make it to our house until 2PM. We then had to reschedule to today 11.04.25. He showed up at just after 7am. When he started working to repair/replace the bad installation, he discovered that the wrap was badly damaged. We were told that there was another wrap would be in the warehouse tomorrow. He is scheduled to come back on Thursday. Is this ever going to end??? My next thought is that they measure to fit but magically have one of the same thing in the warehouse. Something is not right there. The wrap is off of the wall now and there are 2 other wraps still attached to the wall, so this will make it 3 thick. Everything is still in the base and the shower is unusable for at least 3 more days after they come an reinstall and we wait for the caulk to cure. This makes a large number of days for our shower in our master bath to be unusable. 10.19.25 Bath Fitter attempted to do our installation on 08.14.25 and today is 10.20.25 and it is still disaster with many issues still unresolved. The wall was rounded at the back of the shower. They replaced the shelves to hide that. There was caulk in places that it did not belong including outside of the shower. The shower head was not properly installed and it leaked. The entire unit had to be replaced due to creaking and still has issues. 2 months and multiple visits to resolve is unacceptable. read more

From start to finish the whole process was easy. We got, New shower valve, doors, tub liner, and walls with a shelf. The installer Jordon did great job. Started about 8 am and was all done about 2 pm. And it looks incredible. We are very happy with the outcome of this project and highly recommend bath fitter read more

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Bath Fitters did an excellent installation of a shower in one day. Thank you Stephen.

Steven & Bryce were great! Highly impressed with how quick and clean they were. After the renovation, they were cleaned up and gone. It took them a total just over 5.5 hours... 7am to a little beyond 12:30pm. read more

Bath Fitter did my walk-in shower replacement. The installer Curtis Patterson was prompt, courteous, and professional. He did a great job and was very accommodating since he received the wrong door for the installation. Nonetheless, he completed all the work, and the shower looks very nice. Once the door has been installed, it will be perfect. The whole experience from sales to installation was pleasant, and I would recommend Bath Fitter to any person requiring that service. Reading reviews about the nightmares that other people have endured for this kind of work can easily make one apprehensive. read more

Bath Fitter - New walk-in shower - General Contractors Near Me - Scottsdale, Arizona

Pros, Heather, Bryce, and Jordan - please give them tips! Cons, Dennis oversold and undelivered, and the managers appear to be in chaos. Not only were our installations super delayed (because everyone in the office was out sick for over two weeks), but the company canceled on us for our primary bathroom project after the new branch manager got involved (two months after signing our agreement). The other concern is mold - if you have an allergy, let them know, because they are desensitized to it. Jordan was super nice and professional, but didn't mention we had a mold issue, luckily we caught it before the renovation. Ultimately, we are satisfied with our guest bathroom. read more

Bath Fitter - Guest bathroom - General Contractors Near Me - Scottsdale, Arizona

New tub and enclosure installed in our home yesterday. Bryce and Andy did a wonderful job. Painless experience and done in one day! I highly recommend. B. Turley, happy customer! read more

Bath Fitter - General Contractors Near Me - Scottsdale, Arizona

Poor quality installation. Very sloppy work with next to no clean up. Perhaps if there were more than one installer things would have gone better. Issues were repaired with a second visit but in general the product is over priced. read more

Andy and Bryce did a great job tearing out our ancient shower and installing a beautiful new one. We love it!

Jordon did a great job! He was very nice and very accommodating and the shower looks great! read more

Bath Fitter - General Contractors Near Me - Scottsdale, Arizona

This place is amazing from start to finish. Highly recommend. From the consultation to the install A+. Curtis Patterson our installer did an incredible job. Installed two bathrooms in 2 days. Very knowledgeable and explained each step and answered any of our questions. The entire crew is super friendly. We are very happy with the result. Melanie E. read more

I give Bath Fitters a 5 star review! They installed a shower for me in 1 day, looks beautiful! Jarod and Bryce did a fantastic job. Thank you so much for the great service and for doing such a wonderful job read more

SHOUT OF TO BATHFITTERS BathFitters saved our bathroom. I want to thank you guys for sticking with us through our difficult tub liner job. Unfortunately, we had a leak spring up that turned the easy tub liner into a nightmare for Andy and Bryce. They saw the project through to the end having to go above and beyond in customer service. Bathfitters not only repaired out leak we received an entire new tub at no expense to us. I couldn't be happier with the outcome. Their work, cleanliness, promptness of these guys. We will be using them for our next bathroom project. read more

So happy with my new shower from Bath Fitters. Completely transformed my bathroom. Russell did such a great job! I love it! He was very friendly! Everything was done within the promised timeframe and he communicated with me throughout the process. He cleaned up everything after done which I appreciate. This whole experience with bath fitters has been easy and great. They also offer a lifetime warranty and I feel the price they provided was competitive to the current market. I would recommend them! read more

Bryce and Andy did a beautiful job. They figured out a drain problem that helped us a lot.

Jordon did an excellent job on our shower installation. Thank you! He was very efficient, cleaned up all debris, and fully explained care of our new shower. read more

We have been looking into options to affordably update/redo a small shower. We called Bath Fitter to attempt to get some (any!) general idea of how expensive such a small shower redo would be with this company. We were told there was absolutely no way any ballpark estimates or even cost examples could be given unless someone came out and did an official visit. We hesitated because we had a specific budget in mind, but were given no other option if we wanted to learn the price. The person came out to do an estimate within a few days and was extremely informational and polite. However, the price was dramatically higher than our budget (something we'd have known if given any indication whatsoever, and wouldn't have wasted the representative's time). The representative was kind when we told him it was not an option for us, but also told us that there is a discount if we book TODAY. He explained this is NOT a gimmick, it's simply an incentive because they are so booked up. Again, we can't do it. He told us the small shower would cost $18K to redo if we went with someone else. This is simply not true, but again - not going to get us to change our budget. The final plea from the (again, very nice) representative was that Bath Fitter representatives/salespeople will LOSE THEIR JOBS if they have lower than a 50% close rate. Are you kidding me? I wouldn't recommend supporting a company that sends salespeople out to give estimates to customers for whom the product is just not at all the right price point, and then FIRES them if they do not close the sale. read more

Bryce and Andy from Bathfitter completed my shower installation this afternoon. The shower looks great. I am looking forward to using it tomorrow. The process had a few hiccups because the previous contractor cemented the tub in. It just delayed the projected so the new cement could dry but I would rather have a delay and the job done right. The installers kept the area clean and informed me of the process. I appreciate their professionalism. I would recommend Bathfitter to anyone interested in a shower renovation. read more

Bath Fitter - a toilet and shower in a bathroom - General Contractors Near Me - Scottsdale, Arizona

this is the 3rd time they have had to come and repair chalking why? i now think I was made a FOOL but they got me for 7,000 and the pan feels very weak. I've yet to complain about that 7000.00 9000.00. I sincerely feel i was taken to the cleaners shame on your company for taking advantage of senior citizens read more

I recently had the pleasure of working with Jordan, bath fitters for a new shower and our home, and I am beyond impressed with his services. From start to finish, the experience was seamless and highly professional. The consultation process was thorough and informative. The craftsmanship was outstanding. The shower was installed with great attention to detail and the final results exceeded my expectations. throughout the project, Jordan maintained a high-level of professionalism. He arrived on time, respected our home, and cleaned up after himself, leaving behind no mess. Communication was clear and consistent. Jordan kept me updated on the process and any potential issues, providing solutions promptly. Any questions I had were answered thoroughly and courteously. The project was completed within the Promise timeframe if not sooner. Jordan managed to stay on schedule without compromising the quality of his work. I found the pricing to be fair and transparent. The quality of the installation in the materials use were well worth the investment there were no hidden fees or unexpected charges. Overall, I am extremely satisfied with the shower insulation provided by Jordan and bath fitters . read more

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Five Star remodeled my shower and did a great job! They communicated with me regularly throughout the process. There was water damage from the old shower to a wall outside the bathroom and they cut out the damaged area, sheet rocked the wall and readied it for painting with no additional charge to me. The workers were all friendly and knowledgeable; and wanted me to be fully satisfied with the project. I would hire them again for sure. read more

Russ did my tub to shower conversion installation- he was super friendly and helpful, did a great job in record time and answered any questions along the way, I had been putting off getting a tub to shower conversion- so happy that Russ was able to make this happen - salesperson Denis was also great in answering all of my initial questions - highly recommend! read more

We waited 5 weeks for our shower shell to arrive. When it did installer says a wrong piece was delivered. We then waited another week or so for the right part to show up.No one from the company called to explain or apologize for situation. Customer Service is obviouisly lacking. I had to call them to find out when the new part was coming. They should have called us straight away to explain and apologize for the inconvenience. No one did.This ruined our overall experience. Customer Service is too important to neglect. read more

We started our venture with Bath Fitter in June. On July 1st, they came out and did the demolition. July 2nd was the day for installation, which did happen. The installer brought a set in handheld shower head holder when we ordered all magnetic holders. I pointed out the sales guy mistake and was told they would replace it ASAP. Twenty-five days later, they finally put on the correct holder. They also sent out someone to measure for the glass. I asked and was under the impression that I still had time to make changes and would receive a drawing of how the glass would look. That never happened. I got a call from Tru-glass and was told they are ready to install the glass. Still, I had not received the drawing. Obviously, there is a huge lack of communication. I would never have approved their illustration. I am still waiting for an answer about what they are going to do a month later. My next letter will be to the ROC to file a complaint. read more

Contacted them in February for consult gave deposit and waited 3 months. Install comes and it doesn't fit. Was told they would call never called. We followed called them were told we have a "unicorn" tub. They came took manual measurements a month later they show up for install and it still doesn't fit. We're told they will call with next steps they never followed up. Fast forward to October we get our deposit back in the mail with no communication. What a garbage company read more

Great finished product and super smooth process. I was very impressed with the customer service, professionalism and skill of everyone I interacted with through the process of changing an old, outdated tub to a sparkling fresh shower. The MVP of the Bath Fitters team was Jordon who did an outstanding installation, was extremely easy to work and took excellent care of my home. read more

Bath fitter was the worst, none existent customer service!! When we got our bath and shower done, we were told they can can provide life time warranty and we can call them anytime if we have any issues. That's is A LIE. Ten months after the installation a slab on the shower glued to the wall that we place shampoo bottles on started to separate from the wall. It was last year December before Christmas time that we made the first phone call. We want to not just fix the slab but also order another new one to be glued on underneath the pre-existing one. After about 5 phone calls my husband finally talked to a life person. He was told once the new slab arrives they will call back to schedule the repair. And then that was it. We tried calling 20 other times throughout 5 months and no one ever answers or calls back. They probably figure this is a low number job and its not worth their business. We are very disappointed read more