This was our first time trying rolled ice cream and it was delicious! They also serve milk teas and…read moreboba which looked yummy too! They have a kiosk you can order from or a counter service option as well. Decoration is modern with lots of natural colors and elements like plants. They had board games and books available for customers as well! My only qualm (which is really only relevant to a small percentage of people) is that a lot of their ice cream flavors have bananas, which I'm allergic to. Still had lots of other options to choose from.

Staff is very friendly and all of their products are delicious. Best boba on Springfield too! Very…read moreclean also and the decor and ambience are nice

Scoop has great donuts and good coffee. However, the restrooms are shabby and not particularly…read moreclean. It would take only a modest effort to address this shortcoming.

Nice little spot in Chatham with coffee and good treats. Also a good establishment that gives back…read moreto the community.

I've only been here once but it was a great experience. The young boy who waited on me was very…read morepatience as I tried various different samples. I was pleased with their variety of flavors I can't often find anywhere else. My husband and I landed on the "Playdough" flavor and we loved it! It tasted like Trix cereal.

My milkshake was the most watery milkshake I've ever had. Staff was not very friendly either…read more Bathrooms were clean at least. I do appreciate that ice cream flavors are labeled as gluten free or not though

This was one of the worst examples of customer service I've ever seen…read more My friend and I decided to try to place out and she ordered one of their rolled gelatos, and it looked like a completely different product. They refused to provide a refund or replace the order with something else. The only English speaking lady claimed there was no manager in the building, and later claimed she was the manager. She claimed that if she gave my friend a refund, she would get fired, and resulted in police needing to be contacted. I order a taiyaki and it was burnt and overcooked. Had to wait +30 mins. Italian soda was also 90% ice. DO NOT COME HERE. Ambiance was meh.

Great place to get a frozen treat! Staff was very friendly. We had the shaved ice treat and it was…read moregreat. Would recommend.

I had the chocolate sink with almond milk. I am lactose sensitive.so it's tough trying to find a…read moreplace I can take the family and get to enjoy some increase with them. I finally found a place! The chocolate silk was great. I added heath bar and graham cracker in a dipped waffle bowl. The ice cream was so good and the mix ins were perfect. The mix ins were overpowering and added to the flavor of the ice cream. The dipped bow was pretty good there was a soft spot that was a little chewy but that was ok things happen and the rest was great. Service from the employee was great. He was the only person working and he was super busy. It keep the line moving. He was making the ice cream and having to run the register. I noticed he made sure to change his gloves each time he handled the money. Ambiance was ehhhh it was very small and not much seating unfortunately. The Boyle's water was almost $3 which I felt was a bit excessive and I didn't see free water anywhere. Overall great experience and we will be back especially for the lactose free chocolate sink.

The ice cream was amazing and it didn't take too long to get it. Very nice staff and not long wait!…read more4 stars

Service was great, and the guy at the counter was polite and very nice. The rating is low because…read morethe cupcakes just did not taste good. We ordered a red velvet and a vanilla cupcake. The vanilla cupcake had grainy frosting where the sugar had not been properly creamed into the butter or fat and it was too sweet. It actually made me cough from how the sugar hit the back of my throat. The cake was very light, but nothing tasted like vanilla. It tasted like sugar and air. There was also entirely too much frosting for the density and size of the cupcake, and I say that as a person who usually loves frosting. The vanilla cupcake was both soft /falling apart and slightly overcooked at the same time. The red velvet was more balanced in flavor. However, it had the same sugary buttercream as the vanilla instead of the traditional cream cheese that one would expect with a red velvet cake and that frosting made it just too sugary to eat. The texture of the red velvet cupcake was better than the vanilla, though a bit too dry. I'm not sure what the people who gave this high reviews eight or what their exposure to food is, but this definitely did not do it for us.

Cupcakes were not ready at the time they were agreed upon, heck...they weren't even made. Had to go…read moreto lunch & shopping & come back a couple hours later. Cupcakes were ok. Jody, the owner is not good at customer service. Was scooping ice cream right at the front & did not even acknowledge us when we walked in to pick up the cupcakes. Had an ugly snarl on his face. I will NEVER go back to this establishment!!! I will have Walmart cupcakes at my next birthday before I come back here!!!

Great place and lots to pick from! Bright and cheerful. Young cashier is a real sweetheart!read more

I am from out of town from this restaurant/ desert bar. However, if I lived close by this would be…read moremy go to late night snack location. There are endless amounts of chocolate items to purchase here. From what I noticed from other customers their food also looked great. I ended up with a chocolate chip cheesecake. Incredible and not too rich in flavor. I also added a blueberry cider that was a treat.

I went into peases this morning. Got there at 815. Shopped for about 5 min. Got to the check out…read morewhere a gentleman had been standing for about 5 minutes already.2 young ladies were behind the counter.One was loading cakes into the cases, and 1 was messing around with the coffee.When I said excuse me at 8:25.Can someone check us out?The young lady doing the coffee said, we're busy.I put down my chocolate order.I walked out.