This was our first time trying rolled ice cream and it was delicious! They also serve milk teas and…read moreboba which looked yummy too! They have a kiosk you can order from or a counter service option as well. Decoration is modern with lots of natural colors and elements like plants. They had board games and books available for customers as well! My only qualm (which is really only relevant to a small percentage of people) is that a lot of their ice cream flavors have bananas, which I'm allergic to. Still had lots of other options to choose from.

We love Vextor and anticipated loving this establishment too. However, there were several things…read morethat left us disappointed. From entering the store to getting our ice cream, the wait was over 45 minutes. There's a sign saying to "skip the line" at the cash register and order at the kiosk. However, the only line was at the kiosk. It appeared the workers were very busy and overworked and thus not operating the cash register. It made the ordering process verrrrrry slow waiting in the kiosk line. There was no "welcome!" or friendly service or any recognition at all honestly which made me sad, but I tipped none the less. I imagine if this was someone's first time at a rolled ice cream or boba shop, it can be overwhelming and confusing and it's helpful if the workers are friendly and helpful. Our food items were decent, the Thai Tea rolled ice cream is pictured as having different colored rolled ice cream which is why my daughter chose it but it came with just one: orange.

Scoop has great donuts and good coffee. However, the restrooms are shabby and not particularly…read moreclean. It would take only a modest effort to address this shortcoming.

Nice little spot in Chatham with coffee and good treats. Also a good establishment that gives back…read moreto the community.

I've only been here once but it was a great experience. The young boy who waited on me was very…read morepatience as I tried various different samples. I was pleased with their variety of flavors I can't often find anywhere else. My husband and I landed on the "Playdough" flavor and we loved it! It tasted like Trix cereal.

My milkshake was the most watery milkshake I've ever had. Staff was not very friendly either…read more Bathrooms were clean at least. I do appreciate that ice cream flavors are labeled as gluten free or not though

We got: Potato Corn Dog - Half Mozz Half Beef…read moreRegular Corn Dog - Half Mozz Half Beef Oreo Cheesecake Boba Green Apple Italian Soda Sweet Potato Fries Overall: Food was good Drinks and portion size should be improved For the amount of stuff we got and the portion size presented, felt a little more on the pricey end. Wish all food was presented at the same time, and that we got our drinks first. It was crazy how our drinks were the last to come out. The brown boba in the Oreo cheesecake tasted weird. And the texture was more in a gross jelly way than what I'm used to. Cheesecake Oreos flavor was a bit lacking in my opinion DRINKS ARE SUPER OVER PRICED FOR THE AMOUNT UR GETTING Workers were nice - no complaints Seating should be improved. Should have cushioning and better table and chair space. The bleacher set up and the crazy small stools and tables is not very comfortable, especially comfortable to look at.

This was one of the worst examples of customer service I've ever seen…read more My friend and I decided to try to place out and she ordered one of their rolled gelatos, and it looked like a completely different product. They refused to provide a refund or replace the order with something else. The only English speaking lady claimed there was no manager in the building, and later claimed she was the manager. She claimed that if she gave my friend a refund, she would get fired, and resulted in police needing to be contacted. I order a taiyaki and it was burnt and overcooked. Had to wait +30 mins. Italian soda was also 90% ice. DO NOT COME HERE. Ambiance was meh.

I had the chocolate sink with almond milk. I am lactose sensitive.so it's tough trying to find a…read moreplace I can take the family and get to enjoy some increase with them. I finally found a place! The chocolate silk was great. I added heath bar and graham cracker in a dipped waffle bowl. The ice cream was so good and the mix ins were perfect. The mix ins were overpowering and added to the flavor of the ice cream. The dipped bow was pretty good there was a soft spot that was a little chewy but that was ok things happen and the rest was great. Service from the employee was great. He was the only person working and he was super busy. It keep the line moving. He was making the ice cream and having to run the register. I noticed he made sure to change his gloves each time he handled the money. Ambiance was ehhhh it was very small and not much seating unfortunately. The Boyle's water was almost $3 which I felt was a bit excessive and I didn't see free water anywhere. Overall great experience and we will be back especially for the lactose free chocolate sink.

The ice cream was amazing and it didn't take too long to get it. Very nice staff and not long wait!…read more4 stars

Service was great, and the guy at the counter was polite and very nice. The rating is low because…read morethe cupcakes just did not taste good. We ordered a red velvet and a vanilla cupcake. The vanilla cupcake had grainy frosting where the sugar had not been properly creamed into the butter or fat and it was too sweet. It actually made me cough from how the sugar hit the back of my throat. The cake was very light, but nothing tasted like vanilla. It tasted like sugar and air. There was also entirely too much frosting for the density and size of the cupcake, and I say that as a person who usually loves frosting. The vanilla cupcake was both soft /falling apart and slightly overcooked at the same time. The red velvet was more balanced in flavor. However, it had the same sugary buttercream as the vanilla instead of the traditional cream cheese that one would expect with a red velvet cake and that frosting made it just too sugary to eat. The texture of the red velvet cupcake was better than the vanilla, though a bit too dry. I'm not sure what the people who gave this high reviews eight or what their exposure to food is, but this definitely did not do it for us.

Cupcakes were not ready at the time they were agreed upon, heck...they weren't even made. Had to go…read moreto lunch & shopping & come back a couple hours later. Cupcakes were ok. Jody, the owner is not good at customer service. Was scooping ice cream right at the front & did not even acknowledge us when we walked in to pick up the cupcakes. Had an ugly snarl on his face. I will NEVER go back to this establishment!!! I will have Walmart cupcakes at my next birthday before I come back here!!!

Great place and lots to pick from! Bright and cheerful. Young cashier is a real sweetheart!read more

I am from out of town from this restaurant/ desert bar. However, if I lived close by this would be…read moremy go to late night snack location. There are endless amounts of chocolate items to purchase here. From what I noticed from other customers their food also looked great. I ended up with a chocolate chip cheesecake. Incredible and not too rich in flavor. I also added a blueberry cider that was a treat.

Beautiful candy store with fabulous food and coffee! Truly an experience to bring friends and…read morefamily to!

Place is very welcoming and cute. The ice cream is phenomenal. Very refreshing and doesn't make you…read morefeel bad after eating it, it's light and fluffy. Would recommend to everyone! Staff were super nice as well

Such a yummy place! It is authentic, too! Which is very…read morerare to find in the Springfield area. My fiance, daughter and I just moved here from Las Vegas in September and we have been missing our elote (Mexican corn), paletas (ice cream) and more! Their ice cream is all freshly made and all natural. Same with their popsicles, you can see the real fruit in them and there are so many options to choose from. My grandma and I went yesterday and my grandma got the milk mango popsicle and I got the watermelon one and they were both phenomenal. I also would highly recommend the Mexican corn, it's my absolute favorite and any of the agua frescas. Basically water based refreshments. I got the watermelon one, of course and it tastes like drinking through a watermelon with a straw. My grandma got the horchata and that is rice milk with cinnamon. We will probably be going back today, too!

Review Visit: May 12th, 2015…read more I'm still salty about this place. Why am I salty about Freddy's? It's not that I had bad service or anything like that. It's just all that I could taste when I ate my food. I wasn't even sure if I was going to visit Freddy's since it is more of a chain than a locally-owned place and the latter is more of my focus for my Travel List. It's a small chain with rare locations for my area, so I figured "why not". Freddy's was unique yet all-too-familiar upon entering. It's your standard fast food eatery where you place your order at the counter and wait for it to be brought to your table or you pick it up at the counter. My girlfriend and I were rather hungry, so we ordered a lot of food. Something that can be a bit risky if it's a new place that neither of you have been to. I ordered a burger, a hot dog and some fries. The fries are just like the ones you get at Steak N Shake. Actually, if you took S'n'S, made it red/white themed and made it more fast food orientated, you would have Freddy's. We wasted no time chowing down the food. I ate the hot dog first and it was okay. It was good but the flavor was a bit overpowered by the salt in the dog, bread, and toppings. Then I moved on to the burger (while munching on the fries in-between everything). The fries themselves, I hated. They were good on their own as most french fries are. Its just something about thin-cut fries that makes me angry. Drop some normal-sized fries or steakhouse fries in front of me and you have a happy blogger. But, that's just a personal preference. Again, the fries themselves were fine despite their lack of size. Where was I? Oh. The burger. The burger suffered the same fate as the hot dog. It was pure salt. It's as if they took the salt they normally sprinkle on the fries and sprinkled it on the burger and dog instead. This lead to some mild discomfort after the meal, if you can imagine that. The bloat was real. For it being a simple combo meal, it was alright when it came to the value. A simple burger, a hot dog, fries, and a drink should fill most everyone up. They have other combo meals should you not be a fan of hot dogs or burgers. I would visit a Freddy's again if I was with someone who had never been before. I'm always for second chances. I would make sure to get a water with my meal to help my body deal with the potential sodium overload that was being cooked for me.

I've been to Freddie's all over the Midwest. i never had anything but a great experience at any of…read morethem...until today. Errionna was great when we ordered, but it ended there. 2 of the 6 orders were incomplete and this is the coldest restaurant in America. it 65 degrees outside and 55 degrees in here. we wanted to eat in the restaurant, but we had to sack it up and take it home. Brrrrr