Donuts and coffee were good but the ice cream is terrific. It's creamy and dense, and the portions…read moreare generous. The shop was crowded but they had plenty of servers and the line moved quickly.

Scoop has great donuts and good coffee. However, the restrooms are shabby and not particularly…read moreclean. It would take only a modest effort to address this shortcoming.

I've only been here once but it was a great experience. The young boy who waited on me was very…read morepatience as I tried various different samples. I was pleased with their variety of flavors I can't often find anywhere else. My husband and I landed on the "Playdough" flavor and we loved it! It tasted like Trix cereal.

The ice cream was yummy and reasonably priced. The ladies working were so welcoming and…read moreaccommodating. There were fun games for the kids to play.

This was one of the worst examples of customer service I've ever seen…read more My friend and I decided to try to place out and she ordered one of their rolled gelatos, and it looked like a completely different product. They refused to provide a refund or replace the order with something else. The only English speaking lady claimed there was no manager in the building, and later claimed she was the manager. She claimed that if she gave my friend a refund, she would get fired, and resulted in police needing to be contacted. I order a taiyaki and it was burnt and overcooked. Had to wait +30 mins. Italian soda was also 90% ice. DO NOT COME HERE. Ambiance was meh.

We got: Potato Corn Dog - Half Mozz Half Beef…read moreRegular Corn Dog - Half Mozz Half Beef Oreo Cheesecake Boba Green Apple Italian Soda Sweet Potato Fries Overall: Food was good Drinks and portion size should be improved For the amount of stuff we got and the portion size presented, felt a little more on the pricey end. Wish all food was presented at the same time, and that we got our drinks first. It was crazy how our drinks were the last to come out. The brown boba in the Oreo cheesecake tasted weird. And the texture was more in a gross jelly way than what I'm used to. Cheesecake Oreos flavor was a bit lacking in my opinion DRINKS ARE SUPER OVER PRICED FOR THE AMOUNT UR GETTING Workers were nice - no complaints Seating should be improved. Should have cushioning and better table and chair space. The bleacher set up and the crazy small stools and tables is not very comfortable, especially comfortable to look at.

I had the chocolate sink with almond milk. I am lactose sensitive.so it's tough trying to find a…read moreplace I can take the family and get to enjoy some increase with them. I finally found a place! The chocolate silk was great. I added heath bar and graham cracker in a dipped waffle bowl. The ice cream was so good and the mix ins were perfect. The mix ins were overpowering and added to the flavor of the ice cream. The dipped bow was pretty good there was a soft spot that was a little chewy but that was ok things happen and the rest was great. Service from the employee was great. He was the only person working and he was super busy. It keep the line moving. He was making the ice cream and having to run the register. I noticed he made sure to change his gloves each time he handled the money. Ambiance was ehhhh it was very small and not much seating unfortunately. The Boyle's water was almost $3 which I felt was a bit excessive and I didn't see free water anywhere. Overall great experience and we will be back especially for the lactose free chocolate sink.

DO NOT ORDER ONLINE!!! i ordered online and went to pick it up and waited in the store for over a…read morehalf an hour watching 20+ people walk in and walk out with their icecream. There were two workers and both knew I was waiting. A DoorDash driver was also waiting as long as me. We were both mad af. The workers seemed very confused as well.

Service was great, and the guy at the counter was polite and very nice. The rating is low because…read morethe cupcakes just did not taste good. We ordered a red velvet and a vanilla cupcake. The vanilla cupcake had grainy frosting where the sugar had not been properly creamed into the butter or fat and it was too sweet. It actually made me cough from how the sugar hit the back of my throat. The cake was very light, but nothing tasted like vanilla. It tasted like sugar and air. There was also entirely too much frosting for the density and size of the cupcake, and I say that as a person who usually loves frosting. The vanilla cupcake was both soft /falling apart and slightly overcooked at the same time. The red velvet was more balanced in flavor. However, it had the same sugary buttercream as the vanilla instead of the traditional cream cheese that one would expect with a red velvet cake and that frosting made it just too sugary to eat. The texture of the red velvet cupcake was better than the vanilla, though a bit too dry. I'm not sure what the people who gave this high reviews eight or what their exposure to food is, but this definitely did not do it for us.

Cupcakes were not ready at the time they were agreed upon, heck...they weren't even made. Had to go…read moreto lunch & shopping & come back a couple hours later. Cupcakes were ok. Jody, the owner is not good at customer service. Was scooping ice cream right at the front & did not even acknowledge us when we walked in to pick up the cupcakes. Had an ugly snarl on his face. I will NEVER go back to this establishment!!! I will have Walmart cupcakes at my next birthday before I come back here!!!

Great place and lots to pick from! Bright and cheerful. Young cashier is a real sweetheart!read more

A friend is visiting and knew this was the perfect place for our lunch before she left town. Really…read moreenjoyed our meal and she bought a cookie for the ride on the train. We even got to taste a fabulous piece of chocolate from the counter. Yummy

Price of a sandwich at the register is $5 (38%) more than the price listed on the menu, but…read moreotherwise, nice place. Recommended with caveat.

Place is very welcoming and cute. The ice cream is phenomenal. Very refreshing and doesn't make you…read morefeel bad after eating it, it's light and fluffy. Would recommend to everyone! Staff were super nice as well

Such a yummy place! It is authentic, too! Which is very…read morerare to find in the Springfield area. My fiance, daughter and I just moved here from Las Vegas in September and we have been missing our elote (Mexican corn), paletas (ice cream) and more! Their ice cream is all freshly made and all natural. Same with their popsicles, you can see the real fruit in them and there are so many options to choose from. My grandma and I went yesterday and my grandma got the milk mango popsicle and I got the watermelon one and they were both phenomenal. I also would highly recommend the Mexican corn, it's my absolute favorite and any of the agua frescas. Basically water based refreshments. I got the watermelon one, of course and it tastes like drinking through a watermelon with a straw. My grandma got the horchata and that is rice milk with cinnamon. We will probably be going back today, too!