I had the chocolate sink with almond milk. I am lactose sensitive.so it's tough trying to find a place I can take the family and get to enjoy some increase with them. I finally found a place! The chocolate silk was great. I added heath bar and graham cracker in a dipped waffle bowl. The ice cream was so good and the mix ins were perfect. The mix ins were overpowering and added to the flavor of the ice cream. The dipped bow was pretty good there was a soft spot that was a little chewy but that was ok things happen and the rest was great. Service from the employee was great. He was the only person working and he was super busy. It keep the line moving. He was making the ice cream and having to run the register. I noticed he made sure to change his gloves each time he handled the money. Ambiance was ehhhh it was very small and not much seating unfortunately. The Boyle's water was almost $3 which I felt was a bit excessive and I didn't see free water anywhere. Overall great experience and we will be back especially for the lactose free chocolate sink. read more

The ice cream was amazing and it didn't take too long to get it. Very nice staff and not long wait! 4 stars

DO NOT ORDER ONLINE!!! i ordered online and went to pick it up and waited in the store for over a half an hour watching 20+ people walk in and walk out with their icecream. There were two workers and both knew I was waiting. A DoorDash driver was also waiting as long as me. We were both mad af. The workers seemed very confused as well. read more

On a walk around Springfield after dark, we saw a Cold Stone Creamery, somewhere I had never been. Why? I have an allergy to milk products. Yes, it sucks sometimes. We checked it out since my wife wanted some and found they had vegan ice cream options. It's been a few weeks since we were there, so I don't recall what flavor I had. When you find an ice cream store with vegan options, there are typically only one or two. Ah, I think I had chocolate. What I do remember is it was very good. Sometimes, vegan ice cream is made from coconut milk. These always have a distinct coconut taste that distracts from the flavor. Here, they must use Oat Milk or Hemp Milk, which don't disturb the flavor of the fake ice cream. So, yes, I can't speak to their real ice cream, although everyone seems to like it. I can speak to their vegan ice cream and it is very good. read more

The ice cream I absolutely amazing and I'd give 5 stars but the price is too high for the small portions they give you. The portions are way to small and overly priced. Don't get me wrong, the ice cream is delicious but not worth how high its priced. But I do say Def give it a try but prepare to spend too much money. I've attached a picture to show how small my $7 cup of ice cream was read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Springfield, Illinois

I visited this Cold Stone Creamery location later in the evening closer to closing (roughly an hour). The gentleman servicing my husband and I were finally friendly. It was empty in the store so we were able to get serviced quickly. The store was very clean and you can tell they were starting to close up shop because you could smell the freshly mopped floors. They had all of the toppings available even though it was later in the evening. Since my group visited later in the evening we were able to get a little more of the Graham crackers because it was mostly crumbs by the end of the day. The staff made scooping mixing the ice cream fun and had a mini competition to who could finish first. Overall it was a cute and fun experience. read more

I was very disappointed in this location. There was a strong smell of sour milk products and a very small selection of ice cream flavors. Also, the staff was not very welcoming or friendly. read more

Ice cream was great but service was not. I waited 20 minutes to check out after I got my ice cream and I finished it before I was helped at the register. All ten people in line were helped before I was able to pay and I was in a rush. The man making ice cream was moving like a sloth and I was very unhappy with my service and WILL NOT BE COMING BACK!!!!!!!!!!! read more

The new Silk Plant Based Almond Milk ice cream is 10/10! Got almond and pecan mix ins.Highly recommend! Definitely need to try the shake next time! I told them I had dairy allergies, and they were super accommodating! They made mine on a separate area in the back instead of on the main surface out front. Really impressed that they were so nice and helpful about it! The whole place was clean too. It's so great that more businesses are offering plant based options! read more

Cold Stone Creamery - a sign in a store window - Ice Cream & Frozen Yogurt Near Me - Springfield, Illinois

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Love this place! Love the ice cream! Service is decent. Every time I've gone in, it's been just one person in there (understandable considering the employment issues in the country). This Springfield gets a 4 out of 5 on cleanliness. I just LOVE CS ice cream. read more

The staff was SO GREAT!!! They were upbeat & helped me to decide what to order- Von had a great attitude!! And Jordan was super helpful & patient with me when I took a few minutes to decide on my toppings. His suggestions were perfect! I enjoyed the chocolate silk ice cream with peanut butter and cookie dough, Springfield! Get over here for delicious ice cream and fantastic vibes!!! These two were so polite, helpful & fun! I absolutely left in a WAY better mood because of them!! Love it, I'll be back!! read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Springfield, Illinois

I have only ever had the chocolate milkshakes here, but they are amazing. I'm a professional chocolate milkshake drinker to be honest as it's the only thing I get at ice-cream shops. The only downside to this location is it's location. You have to drive downtown to get it and it's right off of 6th street. read more

Always nice to visit a Cold Stone. This away from home one was just as good as the ines at home. Excellent ice cream and service. They were gearing up for a mega vintage car show for three days with sreet closed off. Would certainly return here. read more

Plant based ice cream on the menu BOOM . So I read the reviews and guess what, the employees, they aren't friendly at all but who cares, grumpy people need love too. I went for the ice cream and the two guys hooked us up and made it. I talked to them the entire time to get two words a piece. It really says more about them than the ice cream. Damaged dudes for sure but again, I took my kids for ice cream, I'm allergic to dairy (plus it taste gross) and they had plant based ice cream that I really enjoyed. So thanks two young youth who have completely lost the ability to relate to other human beings. I love you guys and thanks for serving my family. read more

I was greeted with "you help the customer" "no you" "no you". I'm my humble opinion, it's not the best way to make a customer come back. My second bad experience in 3 visits read more

Our office ordered an ice cream cake to celebrate a birthday. Received email confirmation that the cake would be available to be picked up at 11am on the following Thursday. When I went to pick up said cake around 11:30 no one was at this location, the door was locked, lights were off and the door said they opened at 12:00 pm. I called multiple times and was sent to voicemail. I went back around 12:10 and still no one was there and no one was answering the phone. As of the posting of this review, they are STILL NOT OPEN. We had to rush over to Baskin Robbins to fulfill the birthday request. DO NOT TRUST COLD STONE THEY WILL RUIN YOUR BIRTHDAY PLANS! SHOUT OUT TO BASKIN ROBBINS FOR BEING THE GOAT. read more

The ice cream was good and the person working was very up beat but the management needs to relocate from downtown or do a better job at hiring instead of leaving 1 person here at once. No judgement to the worker, just the upper management, a manager should see him struggling and help. read more

On 6/7 at around 7 PM, my boyfriend and I went in. My boyfriend got a chocolate milkshake. The guy who made the milkshake was nice. He accidentally added too many ingredients or something. The other employee came out and demanded that he charge my boyfriend extra even though my boyfriend did not ask for the extras. The employee admitted it was his mistake and the female employee said "I don't care, you still need to charge him". The guy didn't want to charge because it was his mistake. While ringing us up, he discounted my boyfriends milkshake to make up for his mistake. The girl comes out again and starts reeming the employee telling him he has no right to give a discount, and that he needs to either make a new one (which would be dumb and cost the business more) or charge my boyfriend for the extras. Happy the male employee refused to charge us extra because of his mistake. It is so unprofessional for a supervisor to scold her employee in front of customers. And the fact that she was demanding the employee charge the customers extra for the employees mistake is just outright stupid. Hope the male employee didn't get into too much trouble after that, as he seemed to be the only one there with integrity. Will not be back. read more

I love the ice cream, but the attitude of the employees here has really declined. If they make a mistake they make you feel like it's your fault. Not a fun atmosphere. It's unfortunate. read more

Very nice and kind. Good service and great ice cream. Even when there was a line through the door they got us our sweet treats in less than 10 minutes. Highly recommend if your'e near. read more

It's ice cream what's not to like about ice cream. They have so many different options to choose from. I always like to get the chocolate dipped waffle bowl. It has a small dining area but we like to cross the street out front and sit at the tables and chairs and look out at the state capital building. read more

My husband and I visited this evening to get two small cones. When we walked in the teens working there just looked at us and didn't say anything. I never like to assume someone is ready for me to order, in case they are still busy or not working that station. After a few silent moments, we went ahead and ordered. They looked totally miserable the entire time and pissed off we were there. When we payed, my husband handed back the receipt to the cashier and he really aggressively snatched it out of his hand and read it. We walked out and said "have a nice evening, thank you" and he said "fuck you" as the door shut behind us. I'm honestly disgusted and won't ever go back, which is disappointing as we live walking distance to the shop. I get having a bad day at work, not liking your job, wanting business to slow down, or not getting the tip you wanted, but maybe don't tell your customers to fuck off next time. read more

I ordered for 6 people and instead of two people working on our order the other woman stood to the side until other people entered the store and helped them. The guy that made my order was extremely slow and made mistakes and did not show any enthusiasm about getting our order completed. He didn't seem apologetic about our unnecessary wait. Our ice cream was melting and the workers had bad attitudes. Even when he finally finished my daughter and I was not offered a carrier for our 6 waffle bowls. When I asked about a manager the guy stated that they did not have one. The communication was horrible. I wish I would have just walked out but I really hate waste. I've never seen nothing like I witnessed today. The employee acted like they were pissed off they had customers. I'm really upset that I spent $50 on ice cream just to be treated like an inconvenience. read more

Especially friendly service at this location. My cake batter ice cream with cookie dough tasted particularly delicious. It's conveniently located downtown next door to a Subway. They also had a case of their famous cakes in case you're looking for a last minute addition to your celebration. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Springfield, Illinois

This store just opened up over the summer, and had SO MUCH hype surrounding it. People would line up, snaking through the store and outside the building. The wait would be well over an hour. It's freakin' ice cream. I love ice cream and consider myself something of a connoisseur and addict. I was initially wary of Cold Stone, not because of the huge lines or the wait, but because of the company's policy of making the employees sing whenever they get a tip. I have worked in food service (1 year bar wench, 4.5 years coffee wench, 2 months surly waitress), and have made it my personal policy to tip anyone and everyone. One time I was at Panera, and got a latte, and I tried to tip the girl. They didn't have a tip cup. I gave her a dollar anyway. I WILL NOT TIP AT THIS PLACE! When the kids actually did get a tip, they sounded so pained and embarassed that I could not, in good faith, force them to do it again. I really, really wanted to tell the manager who rang me up that I would have tipped if the people would just not sing. The company tries to say it's fun and that their employees enjoy it and the customers enjoy it. No. We don't. Regardless of how I felt about the product (it was decent, but I wish I would've gotten the sorbet), because of this policy I will NEVER be back, and I am only giving this store a single star because Yelp forces me to. Okay, I guess because they used real coconut and pineapple in my ice cream, and I'm a sucker for real fruit. read more

Ordered door dash and I got my order and I was missing a 4 pack icecream cookies. I call the store and they could care less. I ordered two things and some how only get one thing in the bag. read more

Great service and yummy ice cream It took me down memory lane since Coldstone was my first job! Keep it up!

The ice cream is good. It is unique and I like the whole concept of mix-ins. It is quality ice cream (regular ice cream, not soft serve) with quality ingredients mixed in right in front of you. Very decadent. On the negative side, it is downtown. Although I applaud this for bringing business downtown and being in the historic setting, it makes getting there are parking a pain in the rear. The few times I have been able to get there, it has either been deserted or super hectic but that's not really Cold Stone's fault. I also find the singing to be annoying. For the money and convenience, I'd rather go to DQ but Cold Stone is still pretty good. read more

I get the whole rolled up fresh ice cream thing but why take pre-made ice cream from a container, place it on a miniature sidewalk and scrape it around for a while before placing it in another container. I've never seen a CSC employee seem to really like doing this. Not a lot of seating here. read more

One of my favorite stores but is filling. Need to consider this before you buy too much. My favorite is their cake batter with peanut butter cups. The flavor together is perfect chemistry read more

The whole experience was horrible me and my mom had a order of 6 at the time we was the only ones in the door 'one out of the 2 workers in front started our order witch made no sense cause if your working with ice cream and a large order as such you would want to hurry to get it out the way by having both of them working on it but but Naw not them and on top of it of course they wasn't wearing a mask and no gloves the women had a stink attitude and the guy was working like a snail ,the women completed 4 orders as this one guy worked on ours reminder when we came in we was the only ones so our ice cream was melting fast we asked about a manager they said one wasn't in when the guy finish and as we were about to pay they didn't think to ask if we wanted a to go cup holder as they see us struggling to carry all 6 of the ice cream I didn't see them until we walked out and I went back in to ask but they looked at me and ignored me. TERRIBLE SERVICE! read more

Really friendly. When someone wanted to take advantage of the afternoon sun, they set up the sidewalk tables just for them.

Called on a Friday night and ordered two large cakes. One to pick up on Sunday and one to pick up Tuesday. I show up Sunday and they have no cake ready and no order for either day. There was no offer to discount another cake and no offer to take down order for Tuesday. They can take an order, they just cannot fulfill said order. Guess they are doing just fine in the shut down and don't care about selling cakes. read more

Was overcharged for the purchase of one scoop of ice cream when an employee decided to charge a tip to my receipt after I had left the premises. The store was only interested in providing a gift card for the fraudulent charge rather than accepting accountability for the employee's actions. Corporate was even made aware and no action was taken by them. Avoid the empty calories and an empty wallet once they're done overcharging you! read more

I was in Springfield for two nights with students for a conference. My students were in Cold Stone at closing time. I went to meet them and the manager had locked the door and refused to let me in until I started to get real angry. I didn't even want ice cream just wanted to supervise my students. Totally inappropriate read more

I came here with my friends. The guy rushed us through our orders and did NOT seem happy to take our orders at ALL. I had to repeat myself 3 times and he was mad at me for that. He was the one that wasn't listening! They were out of at least 2 flavors when I went. When I asked for a dipped waffle cone they said it would take awhile. Wtf? Never coming back. Fix the crappy service. read more

I got the cookie ice cream sundae. The cookie was nice and warm while the ice cream, French vanilla was cold. The contrast was delicious. The employees were very friendly and helped me with my gift card that I wasn't sure had available funds left. Overall, it was a really good relief from a super hot day! read more

I think Cold Stone Creamery is a good place to go if you have the patience waiting in line. The ice cream is really good but it is kind of expensive. Something that I would do is expand the choices of ice cream. But I have to say they do have good ice cream sandwiches. I also like their ice cream filled frozen cupcakes. read more

I went in during the Route 66 festival thing downtown. It was super busy. I am amazed at the people in front of me having such a difficult time ordering whenever we had about 10 minutes in line to decide. The singing for a tip is irritating but tolerable. The ice cream was good but expensive. Not quite worth what we paid for. ie:time wasted in line with idiots & okay ice cream read more

I would have to disagree with all the negative reviews. This places gets extremely busy and if you are impatient then this isn't the place for you. We waited in line about 15 Mins and the workers were really friendly and our ice cream was really tasty. No complaints. Except those guys are busy and could use an extra set of hands. They only had two workers and a line that was out of the door at 8pm on a Friday night. read more