I generally love Baskin Robbins, which is why I decided to place an order online for this location although I have always ordered at their counters throughout the country in the past. After I placed my first time order and paid for it, I tried on various occassions on the same day and the next 3 days to contact this specific store. The number just kept ringing no matter what time of day and when it picked up, nobody would answer but you could hear noise in the background, and so I contacted corporate to get a current number and to confirm my order which was set for pickup a week later. I was told on 3 occassions that somebody would contact me back from the store and no one ever did. After telling corporate that I was going to call my credit card company to cancel, a woman named Gacely who was the Dir. of Oper. called me back and was extremely rude. She said someone would call me back from the store and nobody did, so I had to call her again and she said I could call her directly and she would pass along information to the "cake" lady. This was 4 days later after I ordered and paid for it. She was rude and annoyed as she said she didn't understand what the problem was, and I told her it was reasonable to expect to talk to the store regarding hours of pickup, etc., my order details, etc. as she could not give me that information either since they were individually franchised. She told me each franchise handled their own store and there was nothing they could do. I stated that since Baskin Robbins corporate hosts the website which does the intake for orders, they are responsible or somewhat accountable for being reasonably responsive. I then went on to see they had a bunch of recent 1 star reviews on google. Don't waste your time at this store, and if you are looking to ever purchase a franchise, make sure not to do it with such a rude Dir of Oper as Gacely. read more
