Just wanted to share that this location now has a beautifully appointed selection of gorgeous, delicious looking hand made ice cream bars and little ice cream creations that look and sound so good!! I really enjoyed the two ice cream bars I brought home to have during the week. From what I understand, they are one of the few locations that offers these and are testing them out to see if they should carry them at other locations! read more

Baskin-Robbins - You go ahead, try to only bring home ONE! I bet you can't! Lol! - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

It was a hot day so thought we would get something cold. We were greeted as we walked in. We were looking for a couple of prepackaged ice creams but they were out. When it was our turn for service we mentioned they were out and they went in back and found more. The server was very helpful. They offer their regular favorites but we also saw some other items such as chocolate covered bananas (which I bought) and specialty ice cream bars. Have to try a few of those. Prices are pretty much the same as other places but BR makes some of our favorites that taste better than others (Mint Chocolate Chip for example). read more

Baskin-Robbins - Specialty ice cream pops - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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The lady was by herself and helped me and another patron. She was so helpful and professional and super polite from beginning to the end. Sorry I didn't catch your name but thank you for displaying outstanding customer service and care. It was Thursday around 3:30pm I came in and you gave me a large 3 flavor mixed milkshake. Mmm mmm mmm good!! read more

Baskin-Robbins - Thank you super thick - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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We ordered a custom cake two days prior to a party and experienced excellent customer service and a delicious/beautiful cake. Thank you!!

Disappointed, I don't understand the name and they didn't do anything about it. They should check before giving it to the customer, it's a gift and it's embarrassing to give it. read more

Baskin-Robbins - Oreo ice cream cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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We always get our birthdays cakes made from this location and they are the best. Very fresh and perfect. They customized them for us if we needed it. Highly recommend this location for cakes. read more

Baskin-Robbins - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I stop here everyday to get the $7 Carmal Cappuccino Frappe I've never had a issue it's usually great however tonight I stopped in and ordered 2 of them and they both had so much ice in them I couldn't get my straw to touch bottom of cup, it wasn't even 20 % blended it was pretty much ice and Carmel so I told the manager about the issue thinking it's no big deal they will fix it.. He was so rude to me told me he couldn't do anything about it and the way he was speaking to me in front of other customers like I did something wrong it was embarrassing I asked for a refund he told me "NO" I can't believe the way he handled this situation what happened to customer service I am not a picky customer and I definitely wasn't trying to cause any problems the shakes were literally ice chunks and Carmel syrup not blended I couldn't drink them i ended up using a spoon and had to spit the ice out of every bite lol definitely not what i paid for.. read more

Cherry Jubilee Thursday's for two. One of our favorite flavors amongst others. We were out to grab some pita chips for our dip, hence, we stopped for a scoop of ooo uber yummy cherry jubilee. Why don't they sell an already scooped container filled of Cherry jubilee? I don't see them at supermarket either. I've always wonder. The service here is friendly and fast. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

When there are 4 people waiting in line, not exactly good customer service to talk to your friend instead of actually taking care of your customers. read more

I wrote this review because of the number of times I have had terrible service here. This is how my Banana Royale was handed to me. I told the associate what I wanted. For toppings hot fudge, whip cream, nuts, and a cherry. She says no nuts right I said I want nuts. She makes it and says no almonds right. So for the third time I said yes I want nuts. Then she asks do you want a lid. I said no. She puts a lid on it and sticks it in the freezer. I told her I didn't want a lid but now it's too late. She them proceeds to make my son's shake, which takes for ever. I pay and go to my car. Any guesses on what happens with hot fudge, whip cream, and ice cream when you just let it sit there. That's right it melts. So needless to say I drank my ice cream. read more

Baskin-Robbins - Melted banana royal - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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On Friday evening my boyfriend and I stopped in for some dessert and I went with my go-to at any location, a scoop of Gold Medal Ribbon ice cream in a Chocolate Dipped Sugar Cone, which is a delicious combo of chocolate and caramely goodness!! I would recommend this location, after our visit on Friday, it has to be one of my favorites with pink spoons as the door handles, very clever! They have so many options from cookie ice cream cakes, sundaes and plenty of popsicles, chocolate covered bananas ready to go and more! Don't forget to ask for a free sample before you try, you might just find your favorite, I'll be back for more! read more

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I cannot say enough about the great customer service experience. I was frantically looking for a cake the same day of my daughter's birthday. I called the store and the manager was so helpful and he got my cake order done in less than 2 hours! He saved my daughter's 10th Birthday. Thank you so much! I am a forever customer now. read more

Baskin-Robbins - A really happy Birthday girl ! - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Says they close at 11 pm and I get there at 10:10 pm and their door is locked. They tell me to use the window and don't give me any kind of menu or list of flavors they have in stock. How am I supposed to know what you guys have? Makes absolutely no sense. Employee didn't offer any kind of help whatsoever and just stared at me blankly as I tried to think of something. I didn't know you guys didn't care about having any business at all. Btw, the q50 is mine, not my boyfriends, so no need to ask him so many questions (: read more

Thank you Colton from being patient and understanding and still taking my order after hours.

Recently moved nearby to this location and I was pleasantly surprised with ALL of their ice cream flavors! I know its supposed to be 31 flavors but the Baskin-Robbins we lived to previously didn't have nearly as many great options as this location does. I REALLY appreciate that this location always has so many great flavors, the ice cream looks fresh and VERY clean. On one recent visit I needed a quick cake and walked in to find the case fully stocked and they were even able to provide a free personalization on the cake for me. Thank you!!!! On top of all of the deliciousness and cleanliness, the staff here have all been super friendly and helpful. I also love that every Tuesday is family night and they offer scoops at a discounted price gives my family a great reason to stop in for a sweet treat. read more

I had never ordered a special cake from them before but my husband wanted a Oreo cake for his bday. I went in 2 days ahead of time and ordered it. The person making the form was very thorough in getting exactly what I wanted. I came in to pick up on the date and it was ready and beautiful. So happy with it! Tasted great too. I have been in that location many times and the staff is always helpful and friendly. Thanks! read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Love baskin robin. I always get the ice cream here. They have many flavors and this location usually have discount offer. They're usually busy. Highly recommended read more

They have the best thick milkshakes. Very busy sometimes for a good reason. North highlands have great customer service. Better than the other baskin Robbins. Good stuff. Thank you. read more

It never the company it's always the employees.4th of July 2020 @7:50 pm, the women in here were terrible. One looked at me leaned over to dark hair girl the reluctantly turn and face my child in me and ask can she help us she act as though she couldn't hear us a few times I can understand my son but when it came to me I made sure I said what I wanted clearly but she act as though she did not hear me with me and I had to talk to her extra times something I did not want to do I did not come in there to have a long conversation about what kind of ice cream I wanted she rolled her eyes lost her tip and I walked out on my change and have my son get it because I just was disgusted with her attitude if you did not want to come to work and do a good job you should not showed up at work she's lucky she got two stars read more

Baskin-Robbins - Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Horrible customer service from the owner/ manager. We just left without buying anything after seeing how rude he was. Go to another location. read more

This location is whack. They failed me when I needed ice cream the most. This is that one shop that says it's open for the next half hour...has 4 employees standing there, and won't open the door for me. There were also 5 other people standing outside waiting for ice cream. Fix your fü*king hours. read more

Ok service. Lines are long. I can't complain. But come on, open your ears and listen clearly to the customer and not having the customers to hold up the line and repeat it for you... I'm starting to loose my patients. I can see the kids pointing what they want. But you insist by looking at the parents. Ummmz.. I pretty sure the parents are okay with their child(s) ice cream decision... read more

It's amazing the level rudeness. I understand these girls have like 3.5 seconds of experience working with customers but don't ask me to move from my place in line to help someone who is waiting behind me. No thank you. After this I cancelled my order and took business elsewhere read more

Not accommodating at all Rude and acted like I was a hassle because I wanted to order... No smiles from anyone just huffing their breathe and rolling their eyes. I will NEVEE BE BACK read more

I'm a huge fan of ice cream so having this location within 4 minutes of my house is amazing. Also, if you're looking for an ice cream shop with a large selection of flavors and great customer service, look no further. I haven't always had great experience with baskin Robbins but this location has great employees that are always happy to help, clean shop, and the ice cream always looks fresh. Happy I can find a shop that can pack a tub of ice cream for me with whatever flavor I want, because the flavors I like a lot of times are out in many grocery stores. My favorite flavor so far is "Baseball nut" which has vanilla, a ribbon of berry, and nuts. It's absolutely delicious! I'm really happy with this shop and hope that they are here to stay. read more

Jamoca ana Jamoca Almond Fudge mmmm delish... Clean excellent customer service. Love the aroma of read more

I've never experienced worst customer service before. I came in with my friends a few nights ago, and had a horrible experience. All of my friends were helped before me, and I wasn't even acknowledged or welcomed in. A lady who came in AFTER me was helped before me and was out the door before I was even noticed. I couldn't believe it. Then my friend was served the wrong ice cream. When her boyfriend got up and told the manager and asked to get the correct (one scoop) of ice cream the manager (shoot maybe the owner) started to argue and raise his voice. Over ONE scoop of ice cream. He finally gave in and gave them the correct ice cream. But afterwards continued to stare at all of us like looks could kill. I'm a manager at my store and deal with customers daily. And I was just absolutely floored at the way he treats his guests. Drive the extra few miles and go to another ice cream shop. read more

Third time I've stopped by this place in the last month and every single time they have closed early by over a half hour. Bad owners hire bad employees and it just trickles on down the line. read more

Bring a date, enjoy ice-cream, good service, clean environment and good for the kids.

Came here at 10:23 pm and the door was locked. There was 6 other customers outside as well. I knocked on the window and they refused to even look our direction. These are the type of people who don't put back their shopping carts. read more

Horrible horrible customer service. Just drove up to this Baskin Robbins and the OPEN sign was blinking OPEN OPEN OPEN!!! I parked my car and walked up to the door. The young gal working pulled the open sign and locked the front door! There is still customers inside eating ice cream! She wouldn't let me in or even look at me! Horrible horrible horrendous service I will never come back here. read more

They closed a lot earlier than the hours on the website said. I've also seen other people have had the same situation with this location. Very disappointed. read more

Last week I called the morning of my moms bday to request a watermelon shaped ice cream cake with bubble gum ice cream! No other location was willing to do a same day pick up. The man at this location was happy todo it! Unfortunately, when I got there at 5 for pick up he had forgotten to put the order in and it didn't get made. BUT he finished the cake AND delivered it to Chillis in Rocklin to my moms bday dinner. He completely offered and made it there with a perfect cake. It was so perfect she didn't want to share! I give 10 stars and can't thank him enough. read more

Mohamed what kind of owner are you you don't allow your people to do split drinks when they order cappuccinos and their kids are sick I was only asking for an extra cup so I don't get sick?? I cannot believe that you are such a cheap steak that your people have to call you and ask if they can use an extra cup... I'm glad I kept is worth a cell I will never come to your shop ever again. This is what happens when you don't allow your customers to split their drinks in the two when they order a large drink.. read more

The gentleman behind the counter was the best part of this awful experience. Besides the sticky floors, unwashed tables, and the freezer burnt ice cream, the outside of the building was a mess too! Where was management? read more

I don't usually take the time to write a review but I felt compelled to do so tonight after visiting this Baskin Robbins. I arrived at 9:45pm with 15 min before closing time... Or so I thought. Not only had the two employees working already mopped the floor, but they also has already turned off the soft serve machine- which was exactly what I wanted. Instead I felt rushed and like I had to choose something that was the quicker and as it turns out cheaper alternative. If you come here, make sure you show up well before closing time or else you might not get what you want. read more

Came in for a scoop of pumpkin pie ice cream. "Tis the season! It was not as spicy as we would have liked, and it was expensive! I think we will have a quest this fall to find a pumpkin pie ice cream we really love, or maybe will make our own in the ice cream maker. read more

Very kind and friendly owner/worker. He is always smiling. I love Baskin Robbins and the customer service here is top notch.

Good ice cream, always plenty of flavors. Sometimes too busy, but the staff is mostly pleasant. Sometimes my peanut butter and chocolate ice cream is scooped small because it was difficult for them to scoop, the reason for the 4 stars instead of 5. read more

We visited on Saturday April 28 around 230 ish. We were promptly greeted and employees even smiled. The place was clean and it appeared they had all 31 flavors. The freezer was well stocked with cakes and half gallon ice cream buckets. I will drive the extra distance to experience great service anytime. Thank you!!!! read more