I Shouldn't have gotten to Baskin Robbin's 5 min before closing but to not be willing to make a milk shake because you want to leave and get out of there makes it really frustrating!!!! When I have been a loyal customer for longer than the workers have been alive! Don't close a store early if your hours of operation state 10 pm don't be locking up at 9:58 pm! But also telling your customer you can not make the milk shake because you don't want to clean up the blender is so disrespectful! Like sorry the thing I get since I was alittle boy is a Baskin Robins Milk shake not a cone or cup! An after this experience I'm not sure if the decades of always getting mint chocolate chip milk shakes from only Baskin Robins I will be back might be time to take my love of Mint Chocolate chip Milk shakes else where! read more

HAVE AGAIN: Really good rocky road ice cream. Good service even with 7 of us getting ice cream. Thank you.

This location is Morgan Hill is always convenient, and they have a large number of different varieties of ice creme flavors available. My only small gripe is the cost of two scoops in a cup, usually around $7. Yes, a bit pricy but the quality of the product may justify the price. read more

I came in on a busy night and had placed an online order. I waited for 15-20 mins at the pickup counter before I finally spoke up and got my order, but in the time I was there neither of the girls working there even acknowledged that I was there and both of them got within 2-3 feet of me, they just continued to serve everyone else in line like I wasn't even there. One of them even made eye contact with me but never once came up to me until I asked one of them about my order. The milkshakes I ordered were extremely thin, they basically tasted like chocolate milk. I wouldn't recommend coming here for shakes or online orders. read more

This used to be our favorite place but ever since the new management took over 1. Place is clean and pleasant - 5 stars 2. Most of the staff is friendly but slow - 3 stars 3. I usually go for a kid's size scoop since it is plenty for me, but with the new management, even a regular scoop is not enough.- 1 star I will find a new place for enjoyment and use this place strictly for cakes or pies orders. read more

We love this Baskin Robbins in Morgan Hill. They have three cabinets with 48 flavors of ice cream. It's our go to and we are never disappointed. So clean all the time! read more

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The ice cream choices are perfect but, the staff could've been a little more engaging. We found ourselves standing around waiting for someone to acknowledge us then as we're deciding to leave, finally one of the employees says, "what can I get you" It would've been nice to have been greeted with a welcome to baskin robbins, one of us will be with you shortly. It most definitely would've helped with our confusion of not knowing who was next in line. I'm just saying though! read more

Came in for some after dinner dessert. Noticed that they have new flavors. Had to try the Love Potion and I liked it. I think this is my new favorite. It taste almost like Cherry Garcia from Ben and Jerrys ice cream. read more

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We see 4 people but only 1 helping customer. The rest is cleaning, making cake and 1 inside probly hiding. Lol

The new owner is amazing; not sure what that lady's review was talking about. The store has improved so much since it has come under new ownership. This location is always busy, and their cakes are amazing. Keep going Dan! The store is doing great. Door dash orders are always coming in and the store is teaming with customers. Thank you to the patrons of the store. You regulars know the love and effort that everyone on the BR31 team puts in. With Love, A loyal customer read more

They used more milk than ice cream. Wasn't thick at hall. It's more like flavored milk. It's disappointing but worse when you pay premium read more

Only leaving 1 star to leave a comment. The employee was sooo rude from the beginning. The drink tastes like the milk might be bad. The boba is also not balls????? Not boba at all. And it wasn't even filled all the way. No sip has been taken read more

Baskin Robbins - Not even filled Milk looks bad - Ice Cream & Frozen Yogurt Near Me - Morgan Hill, California

Two girls helped us, and I had a feeling from the beginning that the girl who seemed to be newer, was going to have a problem. We got 2 milkshakes, and the new girl took twice as long to make the second one. And it wasn't even full. I paid for 2 medium shakes just to get one medium and one sorry excuse for a medium. I didn't say anything to the girl because she already looked nervous and honestly, I would've looked psycho losing my shit over a milkshake. But let's be honest. I really wanted a BR milkshake. And I was disappointed. read more

Baskin Robbins - Disappointed - Ice Cream & Frozen Yogurt Near Me - Morgan Hill, California

This location is awesome! We got our wedding dessert (polar pizzas) here and everyone loved it. I love how you can customize the orders, and Emily helped us out a lot by labeling each polar pizza by number for our guest tables. Thank you! read more

Another exceptional customer experience. Ordered a birthday cake for my daughter and there was a minor glitch. Dan was so kind to fix it with no hassle and the staff are super nice. Will definitely be back!!! read more

Love coming this Baskin Robbins for last minute cake options. They always have a variety of flavors as well as beautifully done designs for any occasion! They also have desserts such as pies, polar pizzas, clown cones, and quarts of ice cream. Employees are always so kind to help find you the correct size and flavor for your party, as well as answer any questions you may have. If you need a last minute cake I would totally recommend this store. Flavors normally in display are mint chocolate chip, chocolate chip, pralines and cream, Oreo cookies n cream, Verry berry strawberry, and vanilla read more

Baskin Robbins - Cake, pies, polar pizza, clown cone, ice cream quarts - Ice Cream & Frozen Yogurt Near Me - Morgan Hill, California

This is the location to go to if you reside in MH. Every birthday cake we order for our kids come from this location and we've rarely been disappointed. That being said, this year I went in-store to order a cake and learned a few things: it's cheaper to order through the app, and I will just stick to that in the future if I'm ordering a cake off their app menu. You are charged a service fee in the store. Even w/ the service fee applied, I was still over charged by $1.64 after refunding part of an amended cake order. I asked for Beach Day or Cookie Monster and was told they no longer carry either as those were June's flavor of the month, despite it being available through the app. However, coming back after we picked up our cake, what did we see someone ordering? A blended Cookie Monster milkshake! And sure enough, a big humongous new tub of Cookie Monster was sitting in the freezer display. If the ice cream is sold out, and they're not sure if they'll have it back in stock (in time), I'd rather just be told that exactly. I get they may have been trying to get me to order a flavor that was a sure thing, but just be up front about it! Otherwise, cake was great. read more

The maraschino cherry on my hot fudge sundae tasted like Lysol bathroom cleaner. The Ice cream was one dimensional -- every flavor tasted the same -- sweet milk. What has happened to this company?? The product is terrible. Avoid. read more

I had the worst experience here..I live in Washington state but was born and raised in California..I grew up living this ace and when it was ice cream time thismy choice well a few months ago I took my grandchildren here and I ordered 3 single scoops of ice cream and they charged me 52 dollars i noticed it on my bank statement 30 mins later I contacted them and they were gunna fix it but never did..so I willl never give them business again and people make sure u ask for a receipt read more

I have always loved Baskin Robbins; I've gotten birthday ice cream cake for my son for years. After moving to Morgan Hill, ordered a cake from this location for my son as usual. Excellent service, Clean Olace; Savannah was the young lady behind the counter who helped me - absolutely brilliant. Quick, courteous, helpful with suggestions. Highly recommend. read more

Great friendly people, clean and fast service! The owner is super nice too. The malts are the best in Morgan Hill. read more

Baskin Robbins - Great service! - Ice Cream & Frozen Yogurt Near Me - Morgan Hill, California

This review is specifically for the young lady that said there was a max of 3 people at a time. Not sure Which one of the two if was either Savannah or Makayla. I totally understand with everything going on there is a limit and masks are required we all had our masks on. It was my cousin and her two children and my son and myself all under the age 10. We walked in all the way towards the back and once we were all already inside she tells us we have a Max limit of 3. So my cousin and her 2 kids stand outside and wait while my son and I get our ice cream once we were done they got their turn to get their ice cream. Take in mind all of us were wearing masks too like we are suppose to. We stay outside on the curb so the kids can have their ice creams before we head home and a dad and 3 teens walk in all together. I'm sitting there waiting for her to ask one of them to leave andddd NOPE they all got to stay inside. I found it very unfair and messed up that us mothers with our little ones weren't able to stand inside but you let gentlemen with his 3 grown teens all stay ? If your going to have a hand written sign on your door that says that and people obviously walk past it cus it's not very visible then at-least be FAIR and do that with all your customers! read more

We walked in on a very busy Summer evening. We were helped by Mikaela. She couldn't have been more pleasant. All the employees seemed to be working quickly to accommodate the many people in line. The store looked in shape. Great experience. read more

We ordered a Star Wars cake for our son...it's plain when we pick it up. Apparently getting the Star Wars ice cream cake decoration is extra?! Wtf this place is ridiculous. F this place. I used to try and always have cash to tip..no more. Maybe my family likes frozen yogurt more now...idk. Thanks Sierra "Sad Scoop" for letting us know that we basically ordered an orange cake at time of purchase. WAAAAAAACK! read more

Came in for Ice Cream & Cristel (employee) was ABSOLUTELY INCREDIBLE, she was Friendly, Super Pokite and a FANTASTIC Attitude..

The service on Sunday afternoon just got bad when the girl in charge helped others instead of the one who were waiting a long time. The owner is a very nice person that does not know why some customers will never return. read more

My husband and I came here for our first time a couple weeks ago with friends and we loved it! The two girls working, Stephanie & Jenna had the best customer service that we've experienced anywhere in a very long while. They were super friendly, patient, funny and sweet. We ordered too much ice cream, but it was delicious!!!! Thanks for a great experience, keep it up! read more

"HI, welcome to Baskin Robbins! How are you today?" gets you 5 Stars right off the bat. I am a sucker for a prompt and enthusiastic greeting. Both girls behind the counter seemed to be hard at work cleaning the store up but dropped everything as soon as I entered and gave me great service. Got my scoops (which were nice and big) from the chipper staff in less than a minute and was driving away very satisfied, post pregnant wife in tow. Pro tip: keep it simple and clean. One scoop mint chocolate chip. read more

They have good flavors but we arrived 25 minutes before closing and they had already locked their doors. As we waived through the window to check the time they closed, their staff completely ignored us and kept closing up. If you have to close early, at least communicate that. Only giving two stars for bad customer service. read more

Came in the other day to drown my sorrows in ice cream. My mood was immediately lifted as the lively Diana helped me choose my ice cream. She knew exactly what kind of chocolate would distract from my heartbreak. Someone needs to give this lovely girl a raise. She went above and beyond. Safe to say I will remain a loyal customer. read more

Just went in today, staff is extremely helpful & nice as always! They were very patient in helping me choose my flavor because there are so many to choose from & the ice cream was amazing!!! (As expected) This will always be my first choice Baskin Robbins to eat at with my family! read more

What's not to love about ice cream?! We came in and tried the New York cheesecake - recommended by one of the girls - and it was amazing!! Usually I don't like trying new things, but I'm so glad I did! The store is clean, the staff is friendly, and the ice cream is perfect. read more

Great ice cream but the service was terrible. Two young girls working. They were rude and acted like it was an inconvenience to serve my young daughter and I. We came in at 9pm and all the chairs were up on the tables. As soon as our ice cream was scooped both girls began taking selfies and talking on their phones, literal phone calls, as well as eating cup of noodles. Shocked at how down hill service is and rude these girls will. Definitely won't be coming back. read more

We tried to order a birthday cake online but their website was "frozen" and kept spinning. So we called them where I was put on "hold" but we could still hear the workers joking around not doing their job. We were on hold, listening to their conversation for 15 minutes before they realized we were still there and then they hung up on us. Hire better employees. You're over paying the current ones so you can lose money. read more

12:55PM on a Friday, and they are closed?! Hours posted say open at 11:00am. If that's not horrible customer service...

Amazing Experience! Gabriela has gone above and beyond to help me & my family every time we have visited Baskin Robbins. She is very polite, patient young gal. Gabriela always carries a smile on her face. read more

Price gouging Wish I could write a review with no stars. Went in to buy a ice cream cake for a family event. When we went to pay it was triple the price than what was on the cake. The girl at the store called the manager and they wouldn't honor their price they had written on the cake. Poor customer service and that is a classic scenario of price gouging. read more

Service here SUCKS! ! DING DONG high school girls need customer service training in a desperate way!! Been here a few times & now will NEVER go back!! Uhh did i say customer service sucks? No apparent manager on duty or at least someone over the age of 12 with some idea how to treat the public. read more

I ordered a cappuccino blast. The drink was delicious but the service was a little lousy. They weren't helpful when I asked how I could customize my drink....a little bit better customer service and I would have given 5 stars. read more

Girls working the counter are super nice. It was really busy when we came in. They hussle to get to everyone quickly, I appreciate that. Lots of great flavors and options to pick from. My only gripe is there is no restroom or wipes to use for sticky hands. read more