Came here on a Saturday night. Two BR employees.. greeted us as we entered. Lots of seating in this location. Ordered a banana split with chocolate chip, vanilla, jamocha with hot fudge, caramel and strawberry topping. The two kids working the ice cream were friendly and cordial. Grew up with Baskin Robbins so once in a while it's nice to go there for their ice cream. read more

Baskin-Robbins - Banana Split - Ice Cream & Frozen Yogurt Near Me - Modesto, California

This review is for custom order ice cream cake. It was so easy to order a custom ice cream cake online. I specifically wanted the custom photo cake - where they print an uploaded picture on the top of the cake. I ordered & paid online. On the day of pick-up, they called & stated they didn't have the Fudge Crunch available so they provided alternate options. I went for the half vanilla and half chocolate ice cream with chocolate cake. This was a birthday cake for my husband and the theme is "serial killer" (lol, I know) so the picture I had put on the cake was of our two pups dressed as Freddy Krueger & Chucky. I also choose red trim to go along with the theme. I've past this Baskin Robbins a ton since I always go to the Asian Market in the plaza next to this building but honestly, didn't know this place was here - if you weren't looking for it, you'd definitely miss it. When picking up my cake, there was a bit of a mix-up so it took a while to find it but eventually, I got it & I was so happy with the results. Although I would have loved the Fudge Crunch, it still tasted yums! Don't knock the custom ice cream cakes - easy to order and pick-up! read more

Baskin-Robbins - Cake. - Ice Cream & Frozen Yogurt Near Me - Modesto, California

We were so disappointed with our cake. Not only did it look thrown together, but it fell apart when cutting into it. I've never experienced this before. Also I was told 37.99, but when I was rang up it was a different total. I should mention, I've ordered this cake before. For multiple birthdays. Different color same variation of the monster. This is not a new option but something they have had for years. I was also required to pay for the cake before I saw it, which is new. I can say on a positive note, the pink color was spot on to what we asked for and the flavor was good. read more

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Worst customer service how do you run a business with no management yet the guy was the one making my drinks wrong twice a than lies saying it was a girl? Because he couldn't think of ani other lie to make up!! I had also ask who's the manager but he starts Saying I Don't Know like you get paid $20 an hour an can't do the job right? I'm sorry it happened so I was in the area to get the drink an have to rush to a job an second maybe answer the phone when people call I actually paid for the drink it wasn't free!! read more

They have amazing ice creams and I always receive excellent customer service each time we use the Mc Henry location. And I've used it at least 5 times in the last 5 years. YUM!!!!!! Live their ice cream cakes!!! cunhadana (instagram) Dana C read more

Baskin-Robbins - Special orders this one - Ice Cream & Frozen Yogurt Near Me - Modesto, California

Ordered Banana Royal 8 .89 got less than 1/2, cup of ice cream 6 small slices of bananas.. light on whip cream .. way too much cost for what I got .. too many other places to get ice cream .... Will be a long time before I visit them again read more

Love the service and ice cream here. Bethany helped me get a cake for my daughter's birthday with a coupon and offered tons of personal attention to make it special! read more

In the ICU at doctors placed an order on the Baskin-Robbins app. Sent my mother to pick it up. She called them to let them know she was running a couple of minutes late. They stated no problem we'll put it in the freezer. She gets there ice cream is not made. The girl behind the counter is giving her a lot of attitude saying oh we don't have the order. Do you know what it is? Then once my mother shows her a picture of my order she states she has to call her manager. The ice cream scoops. I got children's scoops when I ordered a three scoop sundae and paid almost $10. My three scoop bowl was not even filled up halfway. When I get my ice cream I call the lady tells me her name is Jody and she's the manager and starts to tell me that that's just the way. The ice cream is making excuses and then trying to tell me she will remedy the order. Will definitely be calling corporate to complain for their lack of customer service and then at the end to tell my mother I hope you have a blessed day as she's walking out. read more

Baskin-Robbins - Most pitiful adult three scoop sundae I have ever seen - Ice Cream & Frozen Yogurt Near Me - Modesto, California

I was so pleased to come to Baskin Robbins after celebrating my son's award. The girl with the name on her necklace was amazing. I think her name was ariella She attended to us so well and made my son feel special. She served many customers while we sat down and spoke about how good she was at her job, and her customer service was outstanding. She was working by herself and still maintained a great sense of humor and kindness. She was also bilingual and communicated with us very well. Thank you, Baskin Robbins McHenry! We need more people like her. read more

I been coming here for months to get ice cream after a night out with my girlfriend and twice they always say the bathroom is out of order and can't use it . This service is unacceptable for a business on Mchenry. I just think they don't want to clean them at night and they just say they're out of order. Keep in mind this is 2 hours before they close Not cool going to have to take my service somewhere else like cold stone or yogurt mill. read more

5 stars for Christina! Thanks for amazing customer service. Best help I've ever had at a Baskin Robbin's. Thank you!

Me and my friend came to get some ice cream and we saw that there was a lady that looked like she had been waiting for a while. I heard her say she wanted to order a banana split , so the worker kept goin in circles "looking" for a knife to cut the banana. girl probably did 5 circles and still no knife, the lady ended up leaving . honestly this place is ass, when you walk in its empty. the workers are hiding in the back one time I waited 15 minutes for someone to take my order. just dont come here honestly go to another baskin robbins, the workers here clearly want a check yet they dont work for it. read more

Now that they offer vegan ice cream, I wanted to try Baskin Robbins after years of not partaking in the standard "death" cream served by this establishment. Was skeptical, but the vegan ice cream was beyond delicious and I had a great experience. Giving 4 stars for not making all flavors nondairy, as dairy is completely unnecessary in our world of alternatives today read more

The banana royal was perfect. The customer service was a Four out of five. Thank you Baskin-Robbins.

So glad I listened to my wife and made the impromptu stop for a sweet treat. Ramy took our order, he was welcoming, conversational, and really friendly. We mentioned that we were ordering milkshakes for our kids. Noticing we didn't have our offspring with us, Ramy asked if they were in the car or if we'd be taking the milkshakes home. We told him we were taking them home and he quickly responded that he'd make the milkshakes extra thick so they'd still be good by the time the kids took their first sip. My wife noted how thoughtful that was of him and appreciated his excellent customer service. We were also pleased to hear samples are back! read more

Tuesday is $1.50 a scoop day. Went in today and was charged $3.39 for one scoop reg. Cone. Asked my cashier Dylan about $1.50 a scoop day that I read on line. He told me not to believe everything I read online??? read more

The blender was magically "broken" a half hour before closing. If you're open, you're open.

My wife only comes to this location because the owner is so creative with the cakes she makes. We live in another city and come here to get ice cream cakes. The owner is so nice I just had to leave a review. read more

I've been buying ice cream from this establishment for over 20 years. However I believe today will be my last visit. The young man who waited on me (I didn't get his name before he walked away). He was small framed with dark hair of Indian decent. He put clean gloves on and then touched the top of his mask under his nose. He also touched further up his nose as he fidgeted with pulling his mask up. All while he's scooping the ice cream and handling the cup.He also takes his mask off while running the register with other customers still in the store. Not only is this unsanitary but in this time of COVID 19 it's unacceptable. He waited on me a few months ago when we were just learning about Covid and mask wearing so I opted not to say anything. I hope the owners will instruct this young man on masks and cleanliness. read more

I love there ice cream. I always get my ice cream cake for my birthday every year. They always do a good job.

Very friendly and professional staff. I went to the Oakdale rd location and they were closed at 9:43 when their hours clearly state they are open till 10. I felt bad because by the time I had made it to the McHenry location, it was 9:54 and I absolutely hate going in places RIGHT before they close. But the 2 young ladies working were so nice. The shop was very clean, the girls were very helpful and I will definitely be coming back read more

I too have been completely appalled by the sticky, unorganized, completely chaotic BR in Modesto (i have never had the misfortune of needing a restroom there, thank god!). The only times i have been in are on warm summer nights with a line out the door, but still, being busy is NO excuse!, come on, where's the wet rag to wipe down the tables..maybe mop the floor a little too? The same 2 employees are always there when the fiance and i drop by. A tom-boy-ish girl (looks like a soccer player) who has the brains in the bunch. she runs around with her head cut off. bless her heart. and a wide eyed young blonde guy who miiiiiight be a sophomore in high school. he's a little slow but steady. corporate indeed needs to check this location out. its a disgrace to Mr. Baskin AND Mr. Robbin (RIP!). (ps. coldstone suuuucks) (pps. AMAZING coupon deals in the paper..buy 1 get ones...free cones, etc. worth the complete mess of a store!) 2 stars for the ice cream being consistently good- since i was a child-nothing has changed! .5 star for the soccer girl-you make a killer sundae .5 star for baby boy-you are cute to look at. ;-) read more

This is a fun place for a quick visit. It can get loud, but what do you expect from a place that specializes in giving out large quantities of sugar. Get an ice cream cake for someone on their birthday and you'll be made a party legend. I also like how the teenagers here seem okay with customers coming in. Most places with kids behind the counter make you feel like you are crashing their party. read more

I have encountered much cleaner bathrooms in gas stations. Went to Baskin-Robbins on a Saturday night at about 8PM. The ladies room was 'out of order'. I made a poor decision and braved the men's room. Switch light on, scan room, sinking feeling...my feet are stuck to floor, there is urine EVERYWHERE!!!! Men, seriously, do you pee like this at home? Shame on you! I immediately complained to one of the kind employees(all guys that night I might add-could explain the dirty BR sitch. ) The guy explained that now that they are under new ownership they are understaffed so cleaning the bathroom goes by the wayside. The actual eating area was also messy. Tables and chairs askew, napkins and spoons on the ground, etc. I love this Baskin-Robbins and I'm sure I'll be back. It's close to home, consistently great ice cream, friendly service. I complained to corporate as well so hopefully the owner makes some staffing and cleaning policy changes. read more

LOVE. The employees here are actually pretty awesome: friendly, fast, and professional. I can always find an ice cream cake here in a pinch (like when I forget your birthday). And they are always generous with the toppings. Yeah, the floor could use a wash of straight bleach. And It definitely needs more outdoor seating. Ok, the shopping center is sketch too. But it's MY dirty little BR, and that's MY fellow Modestoan supporting her 4 kids on that job, and I LIKE IT FINE :) read more

Ice cream was cool but the staff was very weird. They just really gave some weird looks and stares. No smiling or anything just weird zombie like stares. read more

The ice cream is never old (always fresh), and all flavors always in stock. the dining area is big and very clean. Customer service is fast, friendly and efficient. The place is great for large families. Bathrooms are average clean. If you or your loved one(s) crave some ice cream, this BR31 is the place where you ought to go! read more

Baskin-Robbins - Big dining area! - Ice Cream & Frozen Yogurt Near Me - Modesto, California

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We walked up to the door today at 8:55 and the worker saw us walking up and locked the door right infront of us and it was not closing time they close at 10 pm. And there was only 2 people inside and due to COVID 19 only 2 people were allowed however I was going in a lone and they still locked it. The person that locked it was named Carmen. read more

The male employee was very rude,poor customer service!!!just pathetic!!!please do teach him some manners,treating customers like dog.....the owner is nice though.....very disappointing to go especially during these times.. read more

Horrible horrible horrible!!!! Save yourself the headache and embarrassment!!! So disappointed in this place and the people who run it. Ordered a specialized cake over the phone for my fathers big 60th surprise party. Had to have my sister pick it up who had no idea what it was supposed to look like an hour before the party. As instructed by myself I told her to pick it up and tip them with the money I gave her. When she arrived I was horrified at what I found!!! The cake looked nothing like what was on line. It looked like a four year old did it. My sister said the girl said it was her first time making the cake which was completely evident. I took a picture of it into the shop the following Monday the girl who helped me was really nice and also shocked herself at the cake. She told me she would let her manager know and he will contact me. Four days went by and no contact from the owner. Then I went in there again and the manager was there and told me there was nothing they could do but give me 50% off another cake.. Now why would I want another crappy cake?? And my fathers big surprise party already passed... Horrible horrible horrible I would never recommend anyone getting a cake from them! read more

Baskin-Robbins - Nailed it (Not) - Ice Cream & Frozen Yogurt Near Me - Modesto, California

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ALWAYS CHECK YOUR RECEIPT. Their computer over charged me by 4$. The staff said there was nothing they could do, finally the manager came out and had to get on the computer manually. He said he would tell the owner to call the company to reset the computer. Do you realize how many BR need to reset their computers, it is not 3 for 12$, it is 3 for 13.99, which is fine but I still got over charged by 4$. My family loves BK they have the best ice cream but this was very disappointing. read more

I purchased 2 one scoop Sundays. I got charged the regular amount for 1 at $2.99 but for the 2nd I got charged $3.18. When I enquired about it the girl said she'd made one of the scoops larger because she didn't realize it was going to be a Sunday. When I ordered I started with "I'd like 2 one scoop Sundays paid separately." Then when I ordered each specifically I said the ice cream and topping choice. If she made one larger than the other that's her error and I shouldn't have to pay for it. Granted it's only a few cents but how many times do they do that nonsense and get away with it. I'll not be back to that location. There are typo many BR for me to return to one that's this petty with customers. read more

Went in for a cake. Recieved great customer service from friendly staff. accepted the coupon off my phone. It scanned. I can appreciate businesses that are up to date with the times clean, nice selection of cakes if you haven't pre-ordered. read more

All time favorite places for ice cream! Nutty coconut, and peanutbutter chocholate !!! Mmmmmmmmmm

Very different atmosphere this time. Employees were kind and greeted us with a smile. Store was very clean as well.

Great ice cream...worst service ever. Took my family including my elderly parents this evening. All the tables were filthy yet we were the only customers there. My mother asked Jackie if she could clean a table top for us and instead was handed a pink towel and was told to clean it herself. My 77 year old mother then cleaned a table while Jackie resumed texting on her cell phone...sweet! I told Jackie she needed to understand her mistake and tried to give her some positive coaching but it just resulted in more terrible attitude from this snotty brat. Terrible, terrible experience on Mothers Day. We will never go back! read more

I came here about a few weeks ago and got a birthday cake .i was impressed by how the service was from the worker in the front. She showed me all the types of cakes they had and i asked what she choose. And she said would get the oreo happy birthday cake because it would feed more people so I got it and it was really good. I am for sure gonna be coming back for another oreo cake. I think worker name was hayley she was amazing she did a awesome job unlike the baskin robins on hatch this is the place to go ... :) read more

It always feels like 110 degrees in this building, other than that their ice cream is always a good idea. I loooove their banana sundae! Staff is friendly and welcoming. read more

I went to this location for my 1st and final time. I went in to just get two double scoops in cups. When I walked in the two girls working the place were more worried about finishing their conversation then greeting me or asking what they could do to help me today. I mean there was no "welcome to Baskin Robbins what can I get you today", or any quality customer service for that matter. After the two girls finished with that portion of their conversation one finally came to the counter. But didn't say a word just stared blankly waiting for me to order. I inform her I would like to order two cups and begin with the first one. In the meantime her co-worker begins another conversation talking crap about other customers who have come in. Since she is busy paying attention to her co-worker and not me she begins to try and ring me up for just one of my cups. At which point I have to reiterate that I wanted one more. After she finishes getting my ice cream all ready to go, I am waiting at the register to pay. The phone is ringing next to the register I'm standing at and the other co-worker is complaining and saying how she is not going to answer it, but eventually does anyway because she says it'll be too annoying if it keeps ringing. During the commotion with the phone the cashier rings me up improperly and has to try again but not after taking a minute to try and spell "void"on the old receipt. I have never seen a more poorly run ice cream shop or crummy customer service as this. Talking crap about your customers (which is the reason you have a paycheck) and using vulgar language is unacceptable in pretty much any field of work. read more

I came here with a group of about 15 and there was only one employee working there. We found out after our ice cream was served up that it was her 4th day working. She did an excellent job and worked as quickly as she could but we did not like that she was there alone. I don't know if that's what you guys do or a mix-up on scheduling but this should not have happened. read more