Walked in for an end of the school year treat and the middle aged man behind the counter was on a personal phone call while scooping ice cream with no gloves on for a woman at the counter. He talked on his phone earpiece the whole time, even when he dropped a bowl onto the floor then continued to fill it with ice cream. He only paused his conversation to LICK HIS THUMB and continue to fill ice cream bowls. My family walked out. read more

I stopped at this location and picked up cakes for my daughter. I said my name and my daughters which my daughter told me it was under both names. . She came out with a cake that had my name on it. I thought hmmm I thought my daughter ordered graduation cakes. So she came out with 3 cakes in my daughters name. She Said all 4 were mind. Well once we got to the house she said oh there's one that isn't mine. Well my daughter gets a call from the person who's cake it was... Means Baskin Robbins gave out her information to a stranger! Wtf. Instead of the store calling asking about the cake they passed the problem off. The lady called my daughter then came to my daughters home to pick up cake and asked how this happened. She told us the store called her a liar, said that I showed an ID and had the ladies order number which is false. Store told her I left my daughters phone number....huh why? They never asked for ID or an Order number. This store wouldn't help this customer out except lied to her and on me. Never trust this business with your money or info! read more

This is a pretty standard 31 flavors. They have all the modern stuff. It's clean inside and unlike a lot of locations they actually have a restroom. That was a welcome surprise because I normally stop by these places while commuting on the 15. On the night I came here there was only one employee working, which made things rather slow. Not a lot of seating. Two 2 person tables and a two person bar. read more

Baskin Robbins - Inside - Ice Cream & Frozen Yogurt Near Me - Menifee, California

Came here tonight to grab a sweet treat for my family on this holiday evening. Baskin Robbins is my families go-to ice cream place, however after this visit I'm not too sure. The customer service here is absolutely horrific. Never have experienced such attitude before. Two employees working, a young blonde female and a male with dark hair, have two of the worst attitudes I've ever encountered. Very disrespectful, the male even cussing multiple times under his breath IN FRONT of my child. I understand that jobs can be stressful, especially when it becomes busy, but if you can't maintain a proper attitude you need to work a job that is not centered around customer service. Sorry Newport Baskin Robbins I will not be back. read more

If I can write a review of 0 stars I would. Do not order your cakes from this place or do business with them. Yalll let me telllll youuuu. We order three cakes for a graduation party. We went to pick up for our friend because our friend was setting up for the surprise party. When we went to pick up the cakes we were unsure which name it was under so we had used the hostess name and the mom's name when we asked for the cake, they did not ask for proof of id or order receipt no ticket nothing. They gave us four cakes instead of three both under the names we had stated, however we only needed three and stated the fourth one was not ours and the insisted to give it to us since it had the name of what we stated. So we took the cake and left in the fridge. THREE HOURS LATER. A person calls us to let us know we had her cake. 1. First mistake you are to NEVER give out personal information of your customers. 2. When we answered the lady and notified her that her cake was safe in the freezer the owners gave her a totally different story to try to cover up their tracks. 3. They lied about receiving an order ticket, lied about it was not their fault and had the audacity to call their customers liars. Do not do business with these people at this branch, they take no accountability, WILL give out your information and will not refund you for money even though they messed up. DO NOT SUPPORT THIS BUSINESS , YOU HAVE BEEN WARNED! read more

The 31 Below is a total RIP off. Vanilla soft serve with a little bit of Reese's Peanut Butter Cups crushed on top. They did a whole show of mixing the soft serve with an immersion blender. Not sure why considering majority of the cup was just vanilla soft serve for $6.49 + tax!! And I'm lactose intolerant. I took 8 lactaid pills just to have Baskin Robbins as a treat. Totally disappointed. Will never be back. read more

The man in the blue shirt at the Menifee location at 9:15 pm was being very morbid and inappropriate to the women in the pink shirt with customers in there. He was rude. Also the man with the dominos shirt acted like he worked there. He mad a comment about the phone ringing and hung up and being very loud and obnoxious. Did the mention the eye roll from all 3 when we walked in. read more

Five stars for great staff, docked a point because they were low on selection and the mint seemed to have some ice crystals. Otherwise really nice service and dependable ice cream. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Menifee, California

Me and my friend literally waited like 20 mins before we were asked, "are you ready?", we've been waiting in line, and yes we've been ready! After I got my one scoop of sherbet, one of the girls behind the counter just walked past me and didn't offer to ring me up or anything, I waited another 7 mins to wait to check out. And I asked, "are you guys understaffed"? He said, "no, we've been busy" as if I knew that already. I mean, they had two people in front of us... while they were intermingling with their friends about leaving work to go hangout. They don't even take their job seriously, cmon, is it so hard to be quick and courteous while serving a cup of ice cream? Doesn't make sense... read more

Really nice staff and super quick service. Place could be a little cleaner but understandable with how busy it was. Will definitely be coming back! read more

Terrible !!!! Service an F - no manners - didn't say hello or I'll be right with you - NOTHING!! - 20 min. I was so disgusted I threw the ice cream away - I will Never walk in this establishment again - read more

The customer service at this location is not great, and I've given this place so many chances. I wouldn't keep going if it wasn't for my kids, they like the ice cream. 3 employees and they all acted like they didn't want to be there, overcharged me, and refused to give me a refund at first. If it was the first time they did that, I'd walk away because I don't like confrontation. But it happened before, so I didn't budge, even though it was very uncomfortable for me. They begrudgingly gave me a refund like it was my fault. I can't stand this place. read more

HORRIBLECUSTOMER SERVICE! When arriving to baskin Robbins no one employee greeted us, offered assistance, or even I'll be right with you. There were two employees working, one was assisting a customer with an order and the other was ignoring us! The second employee was putting spoons away and looked at us three times but said nothing nor did she offer to assist us! We had to wait for the first girl to finish helping the other customer with her SPECIALIZED order, even after though this girl also ignored us. Finally the second girl decided she was going to assist us when she could have a long time ago. It was really frustrating being treated this was and felt there was no need as well read more

First off i would like to say the customer service at this store is absolutely amazing! Even when there was a line out the door the employees that were there were very efficient, friendly, and fast. 10/10 and recommend to anyone who enjoys ice cream. read more

I ordered ice cream through a delivery service and only received half of the items, was missing my banana split. I checked the receipt and see they were out of stock for the banana split. They made no attempts to call me or let me know they were out of stock, or send any kind of item or coupon as a replacement. Now half of my family is left without their ice cream. Really horrible service. I'll never eat here again. read more

We have been to this store many times. Each time we have received the best customer service. All of the servers are awesome but tonight Bently was especially awesome!!!! The ice cream is the best!!! This location permits only 5 customers in the store at a time. We appreciate this because social distancing is crucial. Bently, thank you so much for making my day/our day great!!!!! read more

Great Location. The service was prime. Can't go wrong with 31 favors and top of that they got ice cream cake! It is located in Menifee Countryside Marketplace amongst other stores, restaurants, and many more. We arrived there on a Tuesday and was not crowded at all. If you are trying to have a cheat day that would be the place to be. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Menifee, California

Dirty place they really need to clean up. Ice cream taste old. Not a good ice cream place. Go across the street to yogurt land!

Just left with my beautiful brownie sundae. Sorry, no picture, I dug in too fast. The place was very clean, I had great service, portion size was better here than some others I've been to and they even have clean bathrooms. It seems like a well run business. I'm in the area visiting family and we will definitely come back! read more

This review is specifically for the two young guys i think his name was Gage ...and one other guy I forget his name . These two were so honest and helpful and hard workers. Id give them a raise. Good job fellas. If you want a higher paying job... I can help. Id hire you. Manager should recognize them. read more

My husband and I came to this Baskin Robbins to celebrate the $1.50 scoops promotion on August 31st. I LOVE Baskin Robbins and have been to this location multiple times with no problems, but the owner scooped our ice cream today and shorted us by a lot. I used to be a shift leader at Baskins for 3 years until 2015, so I know that the double scoops weigh 0.50 lbs and the triple scoops weigh 0.75 lbs (each scoop is .25). I noticed he was using a kid's scooper while scooping our ice cream and my cup felt light, so I weighed them when we got home. My ice cream came out at .56 and my husband's at .50... we paid for 6 scoops and got 4 by weight. Even if there's a promotion going on I'm super unhappy that we got shorted. Not cool! read more

Walked in tonight to get a treat after celebrating a friend's birthday. As soon as we walked in it smelled like heavy cleaning products, definitely not pleasing. Not the reason i'm writing this review though, but it felt important to mention. Anywho, there were 6 of us and 2 employees, we were the only ones in the store. They approached us and asked if we were ready to order yet and we simply said no, we were still looking. However, they kept asking every 2 minutes if anyone was ready to order. I hate feeling rushed especially when there are no other customers. When I did finally order I asked for a single scoop. My scoop looked a little small but I wasn't concerned. Until i got rung up and the girl told me I owed the amount for a KIDS SCOOP. Still was not a big deal to me so I paid with cash because I didn't care for her to make me a new one of the right size. BUT. I hand her my $3 in cash and she just drops it on my ice cream!!! Doesn't even apologize or offer a new ice cream, just laughs to her coworker. This is what really annoyed me, but I was tired of being in their presence so we didn't stick around. Definitely WOULD NOT RETURN even if i did live in the area. read more

Cashier didn't know anything about the national ice cream day deal and had an attitude when I tried to show her the deal online, so I bought the pints for $12. Before I even left the store she rang up another quart to see the deal and I told her I want to get the quarts for the deal, so she gave me an attitude about a refund and insisting I buy the quarts and pints. Terrible customer service.. going to have to speak with a manager because if they hadn't only had that one lady working and they weren't busy I sure as hell would've wanted that refund since I literally hadn't even received the pints! I had to tell the cashier to give me my receipt too.. so unprofessional. read more

Not air-conditioned for that reason I walked out it was a sauna in there... I went over to the other ice cream shop and the ac was cranked up read more

Went there a few minutes before closing one night - their open sign was on and a customer was walking out the door. One of the girls cursed under her breath as I walked in and then yelled "we're closed" at me while walking to the back. Horrible horrible customer service. read more

Ayyyee this baskins be slammin yo i go up in there order all kindsa wild shit like can i get ahhhh you one bad... shut yo mouth! and dat mufucka came out to 5.87 i paid in exact change then balled out in the penthouse eating area you know we bout that luxury hoe we got elbow room for days up in this b**ch wassup and that dude haaris too and Erika is wowza read more

Good ice cream and you get to try any flavor before making a decision. Get a cone or a sundae or a smoothie or any type of frozen treat. How can you go wrong. I like it better than the overpriced Cold Stone. My favorite is peanut butter and chocolate. Mmm read more

I came here with my mom to pick up some ice cream for the family. It was a friday so they were very busy and short handed. The girl working (I didn't catch either employees names) was friendly. The guy however, seem friendly but I guess he didn't realize my mom and I were looking right at him when he rolled his eyes and sighed when the female told him she had to scoop out a qt. for my mom and I because the flavor we wanted wasn't in the freezer where they were already packaged. That alone ruined my whole trip to this baskin robbins. I wasn't trying to make their job harder, and it didn't take her very long anyway. Maybe they should schedule accordingly and work on their customer service skills. At least the ice cream was good. But that's just the Baskin Robbins name. read more

Abby was super kind and very helpful! Made my sons Bday dessert perfectly perfect. HE was even more impressed with her superb customer service skills than me, and mostly her kindness. Thank you Abby for showing my newly 12 year old son that there is nice, trusting people left in this world. read more

When I entered the store I stood there for a couple minutes until I could get the attention of the man behind the counter. He was mire interested in his phone then my $50 order for a cake. I ordered the cake, gave a picture of what I wanted and requested colors to be on the cake. I had to print the picture out in black and white/grey. That's exactly how the cake come out. No color like I requested. The man, which I found out is the owner, told me he would have the cake decorater cal me to discuss colors. Never happened. When I went to pick it up I was disappointed. The lady behind the counter added color tried to make good on it. The manager that was there that day gave me $3.00 off and gave me a half gallon of ice cream. That's the only reason why I gave 2 stars. The icing did not taste like the traditional Baskin Robin's icing. It is a very small store, the service is not great and I will never go there again. I would rather drive to the Baskin Robin's down New Port by Stater Brothers. read more

It was very busy tonight and it took so long just to get a scoop of ice cream. There were two employees but only one was actually helping customers. The guy was restocking cups and cleaning. The girl at the register was rude and seemed annoyed when I asked her for napkins.I understand that they were busy but they seemed unorganized. I mean why wouldn't they help the customers first then clean? read more

I'm only leaving this review so people can see this. Hairy men, women that hit on you. And a skinny dude that is always on his phone. This white guy with glasses was doing weird things in the back. And the guy was recording him. I had to wait until they were done in order for me to get my ice cream. The first time. The second time I went the girl served me and THERE WAS A HAIR IN MY ICECREAM. Like how do you get hair in my icecream. Smh. It's like I went to a strip club for icecream. Neve again. I love this place though :) read more

Don't know why this place has such low ratings? The service was great and gave me lots of free tastings and answered all my questions even tho they're were a little busy, and even offered us ice waters :) Although they do need some more space! read more

We recently ordered a specialty ice cream cake online. We asked for a custom order to make a softball cake for my daughters. It turned out fantastic! read more

Great customer service! I was greeted immediately by the young man working there and he was very quick to make sure my family and I were provided with excellent customer service. Not to mention the ice cream was delicious but that's a given read more

We were here on Sunday night to treat our son on his Birthday, Brandon served us, he was very polite & friendly, (great customer service) he gave us Great recommendations & everyone left Happy! Thank you so much Brandon, you made our Night! read more

Always friendly, helpful and courteous. My 8 year old and I love this place for an after school treat.

Wow! I've only been in 3 times to take my kids for a special treat and will not be back again! All three times (over the course of a year), they claimed their AC was broken and it was beyond hot and uncomfortable in there. The employees were flustered and sweating because of the heat! They were friendly but very frazzled and and could have used a couple more people to help manage the amount of people waiting in line. read more

I wanted a sundae that they were advertising as you walk in I asked the girl she gave me a look like in crazy. I showed her the picture she made it for me. The whole time she was making it she was giving me dirty looks. Keep in mind I was the only customer there and there was 3 employees. So she finishes hands it to me and with attitude says " anything else". I'm like no I'm good. I just wanted to leave. I liked the sundae but the service needs work. Won't be back rather go to another one than deal with that unpleasant woman. read more

Horrible customer service ! They served us our shake literally 1/2 filled then responded to our complaint by saying "that happens sometimes" what the hell is that so after we complained more she just added a scoop of ice cream into our shake which made it 3/4 and called it good ! read more