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    Base Camp Cyclery

    4.1 (16 reviews)
    Closed 11:00 am - 7:00 pm

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    I really hate to write a negative review of a local business, but in good conscience I have to warn others. I stopped in the Platt Park location today (3/18/25) to drop my mountain bike off for a tune and ask a question about the rear suspension. After a nice gentleman (not sure of his name) brought me upstairs to check my bike in, a fascinating yet extremely disappointing experience occurred. Maurice, the bike tech upstairs, was extremely annoyed from the second the other employee and I arrived upstairs, stating he was busy, 'so this better be quick.' He proceeded to exude annoyance, arrogance, and disdain at the fact a customer was there. Then Maurice, unprompted, started making fun of the fact my bike brand (Specialized). Every single moment of the conversation was just another jab or snide remark that I was there... in a bike shop... to drop my bike for a tune. I guess they don't like money? Then he said I had 5 minutes to tell him exactly what I needed before he had to go to a meeting. I just said I needed a tune. As he was clearly annoyed and rushing to collect my information, he was being so rude I told him nevermind, I'll just find another shop or come back another time they weren't so busy. He couldn't have gotten my bike down from the stand fast enough nor have been happier to have potential customer leave. Maurice, go touch grass. And for the shop owners, good luck staying in business with an employee like this. I'll be going to another shop despite you being a block from my house. Highly recommend AVOIDING this shop at all costs.

    I have purchased several bicycles from Base Camp and Harley, but recently one of my mountain bikes was stolen. Wanting to replace it with the same model, I was informed that it would be mid July of 2022 before one would be available. Harley went on the hunt and found more than a suitable replacement. While it was a bit more expensive than what I had before he sweetened the deal with a nice Kuat bike rack. I really appreciate Base Camp, Harley, Colin and the rest of the team. Thank you for the new Santa Cruz Blur! What a spectacular Mountain Bike!

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    Ask the Community - Base Camp Cyclery

    Review Highlights - Base Camp Cyclery

    I have purchased several bicycles from Base Camp and Harley, but recently one of my mountain bikes was stolen.

    Mentioned in 4 reviews

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    Adventure Cycling

    Adventure Cycling

    (118 reviews)

    $$

    Adventure Cycling is an outstanding local shop, and I'm grateful to live close by. I've purchased…read morethree bikes from Eric and his team, and every experience has been excellent. They're consistently helpful whenever my bike needs work, always professional, and always willing to take the time to make sure things are done right.

    Rude, condescending per above. The two techs tried to run off new business they were soooo busy…read more They act like they're rocket scientists ;). They had my e-bike for 2 weeks to replace broken brake handle. I had parts from Jasion. Turns out the rude guy pretended to be tech who worked on bike. Actual Tech was Super polite and friendly when picked up bike. As I was leaving I said "Brad " needs to work on his customer service. HE SAID IM Brad. The rude white guy pretended to b the nice polite Hispanic tech who did the work !! Crazy, his own coworker was driving business away while pretending to be poor guy who did actual work. Sounds like the owner is gonna hear some bitching from real tech about fake guy. Lyin Brian should b fired immediately; that's just not cool to pretend to be a tech and super rude. Tall white haired asshole who looks like he's gonna keel over of heart attack any minute. Update: They charged 75 to replace brake handle that is now loose and needs further repair. Also got a flat mysteriously while in their possession and they charged another 50 to fix that. Pitiful they don't answer phone and no v mail. Not much of a business I chose bc they were close. Also no way they are getting 4.5 reviews gotta have fake reviews.

    TriBella

    TriBella

    (42 reviews)

    $$

    Golden Triangle, Southwest

    I recently moved to Denver and have been searching for wide road cycling shoes. After doing some…read moreresearch, I decided that Lake cycling shoes could be a good option. While browsing the Lake Cycling website, I was directed, based on my zip code, to Tri Bella as a recommended retailer. When I arrived, the front door didn't open, so I had to use a side entrance, which led directly into the mechanic area. I stood there unsure if I should walk further in or wait. After a while, one of the mechanics (a tall guy) asked what I needed. I explained I was looking for wide road cycling shoes, and he suggested the Lake brand. I said that sounded great and asked if I could see some in person. He told me they didn't have any in stock but could order them. I explained that I preferred to try them on before purchasing especially since I could easily order them online myself, and the Lake website already provides detailed information. At that point, another mechanic, who had been listening to the conversation, chimed in and said, "Maybe Lake shoes are not for you." That comment, combined with the confusing entrance and overall unwelcoming experience, made for a very poor first impression. As someone who owns several bikes and is passionate about cycling, I expected a more helpful and professional approach. Unfortunately, based on this experience, I won't be returning.

    These guys are amazing. I was in the market for a new bike. I decided to get my fit done before…read morebuying the bike so they could tell me which bikes fit my body the best. Instead of trying to adjust a bike to my body. Charles did an extremely thorough job fitting me on the fitting machine. He then recommend three different bikes for me. I decided to purchase my BMC from Tribella, though there was no pressure to buy from them. They built my bike quickly when the bike arrived, and completely fit the new bike for me based on the measurements. After riding new bike for 1,000 miles (2 months) it developed a creaking sound. I took it back to the shop and John and James looked at the bike immediately, no questions asked about payment. They fixed the bike for free and were mostly concerned about me getting back riding my bike! They have been a great resource for finding essential bike gear (computers, etc.). If you're looking for real, experience bike technicians who know their stuff, look no further than Tribella.

    Base Camp Cyclery - bikerentals - Updated September 2026

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