Charles is the real deal when it comes to all things dealing with bicycles. He came to my home to…read moreanalyze my very old Trek and we were both in agreement that I needed a new, used bike. After all, my Trek was 35 years old. Poor bike. Charles researched and found the perfect used bike that fit my every need. He found a great deal for the bike as well as the bike hitch rack. He personally retrieved it and the rack and brought it to my home. He fit my new bike to me and showed me exactly how the bike rack worked. His enthusiasm can only be matched by his expertise. You can trust Charles to get the job done, efficiently and with great care. I highly recommend him and his business. Many times what seems to be too good to be true, isn't. However, he was!

I had a great experience with Simple Fix Cycles. One of our bikes had flat tires and needed new…read moreones. Charles responded quickly and ordered new tires and they are wonderful! Better service and better prices than going to a bike shop. We will always be customers of Simple Fix for all of our future bicycle needs! Highly recommend!

Highly Recommended!!! The customer service was Top Shelf and the mechanic did a great job on our…read morefamilies many BMX, Dirt-Jump and Mountain Bikes....It is great to have one shop that has great mechanics who can repair and upgrade any of our bikes

Bad service. Wouldn't give me a wrench to fix my buddies front wheel. Told me that I was gonna get…read morea ticket for riding my legal ebike on the trails. When I asked to buy one he started mouthing off

WOW! We purchased Trek bikes in the past from Mike's Bikes, which used to be a Trek dealer, and we…read morebought these e-bikes from Trek in Austin back in 2021, but over time and a move, the bikes really needed a tune-up. My husband's brakes were rubbing and squealing badly, and my bike gears would slip occasionally. We pulled up to Mike's and noticed that they didn't list Trek on the door, so we called and verified that they were no longer a Trek dealer. Because of the ongoing issues that haven't been addressed correctly by other shops, we decided to take the bikes to Trek in Highlands Ranch for their Trek e-bike expertise. (I should add that we have other bikes that aren't Trek, and we will bring those back to Mike's because they've been good to us for over a decade, and they are also very knowledgeable). When we first went into the shop part of the store, we were met by a really nice young guy working the counter. At first we thought he might have been retail, but as soon as he started telling us all about our bikes, educating me about the shocks and even a clutch I didn't know existed, he listened to our concerns and knew exactly what needed to be done. I was blown away. They told us it might take a week or so to get them back, so we were pleased when we got the call this morning to come pick them up after only a couple days. We had taken our bikes to two different shops three different times in Summit County, but the issues were never fully addressed. My husband said he was going to "immediately go on a ten-mile ride in Denver" before we came back up the mountain to ensure that the bikes were fixed, but he had so much confidence in the Trek shop that he decided to forgo a ride and just come back to Silverthorne. He just returned from a ride and said "it feels like a brand new bike!" He asked me if I would write a quick review to compliment the folks at Trek for doing such a GREAT JOB. Thanks so much!

Best customer service I've seen all around all the staff is super helpful and knowledgeable and…read morefriendly above all thank you guys for keeping it real

Eric is amazing. I bought the bike in for a brake install for a kid bike that I was building for my…read moreson as I didn't want to mess with hydraulic brakes. He not only did the install but also checked the rest of the bike and identified quite a few issues that I messed up in my build (as an amateur mechanic). He went above and beyond. Note that one of the mistakes was a wrong part that I bought (crown race adapter for straight fork to taper headset) and installed by another bike shop. That bike shop probably didn't notice that I got the lower diameter wrong in the part and simply just installed it without question. Eric, on the otherhand investigated why the steering was stiff, ordered a new part and installed it. Highly recommended.

Eric was awesome, fixed my bike on the spot. Very reasonable prices and super friendly service…read more Highly recommend!

Fantastic service department! My daughter's chain kept falling off, so I brought it in for…read moreservice. Not only did they fix it on the spot in about 10 minutes, they didn't even charge me! They've found a loyal customer for sure!

I have been buying and servicing 4 bikes for 20 years at Bike Source. I bought a gravel bike 4…read moreyears ago and was told when I purchased the gravel bike that it came with a free fit. I never got around to getting it fit and I just tried to schedule a free fit. Bike Source said they would charge me $350. They said that since they were purchased by Specialized that they would not honor their agreement with me. I dont recommend Bike Source to anyone and I will never buy a new bike or get any of my 4 bikes and my wife's bikes serviced by them ever again. Stay away from Bike Source. There are many other bike shops with much better customer service.

In July I had a new rear hub installed on my bike. I rode until Oct 4 (a few times in the rain)…read more on Oct 5 I tore everything in my shoulder and couldn't ride. My bike sat in the garage until I was able to ride again in March. I pulled the bike out and the rear wheel wouldn't spin. I took it to the shop who did the work (C3 outside of Golden)- the tore it apart and found the hub seal had failed (their words). he tried to rebuild it but couldn't, it was totally corroded. He told me they'd send it to Shimano to warranty but that they doubted they would?! He said it would be at least a few weeks, and Shimano would blame the user for not maintaining it properly. I have had great service in the past at Pedal bike shop so took it to them - with the receipt from the purchase in july. They kept the bike and were doing the same thing as C3. They were denied but fought with Shimano on my behalf and they finally agreed to warranty the hub because the seal had indeed failed. They did the work and I got my bike back. A week after getting my bike, I got a call from the mechanic at C3 who told me - as expected - that Shimano denied the warranty claiming it was 'misuse'???! what.. 2 months? I can't ride my bike and get it wet? how did the water get in the hub? from abuse or misuse?? Replace in July and ridden just over 2 months? When I told him that I'd already gotten my bike back and it had been fully warranted by Shimao (because of the diligence of the Pedal staff), he went silent. He just said, "I'm glad you got your bike back". Why would I go anywhere but Pedal? Clearly, they strive to make things right for their customers - they don't just roll over and say they can't do anything. Pedal is the BEST!!! I had always been a Shimano guy - I couldn't be more disappointed in them and will be writing them a letter.

Every time I have used this bike show for service, there is a problem with my bike when I get it…read moreback. When I have tried to get help, the shop has acted like they're doing me a favor for fixing the problems they caused. The company tried to call me out for writing a bad review on another platform when I had yet another problem with the bike they sold me. They were condescending and told me I was wrong, my charger isn't a charger issue. They have never once offered an apology for any of the incidents they have caused. I purchased two bikes here but I will never visit again, particularly after being treated like dirt by their service lead They need service industry training for sales and support.

Personable, and reliable service. Down to earth, honest…read morequality business. Highly recommend.

Wow- can't say enough good things about the owner, Scott. I called with a request and he delivered,…read moreabove and beyond! To top it off, he offered us drinks after a warm bike ride. Absolute quality!

Extremely profesional customer service! Blake and Grant were exceptional. They helped to bring my 2…read morebikes back to life. Even though I came 5 minutes before closing, they didn't rush, stayed overtime, and made sure my bikes were safe to ride. They were kind and friendly. I would highly recommend mikes bikes for tune ups and purchases

Great job guys. The only drawback was that it took quite a long time to get into their schedule…read more But that is testimony to how busy they are: very pleased. Thanks.