Fantastic service department! My daughter's chain kept falling off, so I brought it in for service. Not only did they fix it on the spot in about 10 minutes, they didn't even charge me! They've found a loyal customer for sure! read more

I have been buying and servicing 4 bikes for 20 years at Bike Source. I bought a gravel bike 4 years ago and was told when I purchased the gravel bike that it came with a free fit. I never got around to getting it fit and I just tried to schedule a free fit. Bike Source said they would charge me $350. They said that since they were purchased by Specialized that they would not honor their agreement with me. I dont recommend Bike Source to anyone and I will never buy a new bike or get any of my 4 bikes and my wife's bikes serviced by them ever again. Stay away from Bike Source. There are many other bike shops with much better customer service. read more

As far as bikes and parts sales i have not had any issues..I purchased a Levo and Tero and were happy with the prices. If when I have been out on a ride and had an issue the staff was helpful to get me back on the road quickly. Now when it comes to a tuneup they are just OK for the basic stuff but any requests past that seems neglected. I had asked to have a number of items addressed when the Tero was in for a tuneup and none of the items were addressed so I took my bike to another shop and had everything taken care of. I am planning to upgrade to a Tero 4 not sure if this the store I will use. read more

I left my bike with these guys 3 weeks ago for a repair and they told me it would be fixed in 10 days. The service manager who was incredibly rude and talked over me when i asked where my bike was, told me that he was waiting on the supplier to send the part. The service department failed to tell me that it would be an extended amount of time and again the service manager would not stop talking over me when I asked him basic questions about my bike is. DO NOT USE THIS STORE in Highlands Ranch. read more

I came back to Colorado to have an ankle replacement and another surgery because of a drunk driver. I just had a hip replacement 5 months ago. After having the surgery (2 weeks ago) i wanted to get out but I realized the tubes in my wheelchair tires (they are actually Bike tires) are bad. I called all over for two days from Loveland to Colorado Springs, no one was able to help me (no one carried the size of tubes and if I ordered them they didn't want to install) which is scary when you are dependent on a piece of equipment. I called about an hour ago, I spoke to Matt who was so nice. I shared that I ordered the tubes but haven't been able to find anyone to install, he said I can absolutely do this for you, that made me cry, I've been desperate for help. I'm sitting in the shoe area while Matt installs the tubes for me and in just 30 minutes I will have my mobility back. This means the world to me, I use to bike but because of the wreck I haven't been able to for many years. The doctor said this surgery is going to change my life and I will be able to bike again. After physical therapy I will come back to BikeSource Highlands Ranch to purchase my Bike, no matter what state I live in I will be back. Thank you so much Matt and BikeSource. read more

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First time buying a bike in 30 years. BikeSource made it easy and fun to purchase my new cycle. Very nice shopping environment. Excellent service from the staff although they were pretty busy. Good selection on the floor though of course they will order you anything you want. These are higher-end bikes, but the experience is also. They had me out the door with my purchase in about two hours, including personalized set-up. I have to admit I researched on their website before I went in; the site is comprehensive. Don't be discouraged when you see models over $10,000! They have plenty for "normal" riders as well. read more

Yelp is a horrible review service and filters out so many positive reviews. Bike Source is a phenomenal shop with great pricing, sales, and service. read more

Staff is super friendly and helpful even though it was a little busy they still made sure that I knew they were trying to get to me as soon as possible. Thank you for your help guys. read more

I went into the store and not one person acknowledged me. i wanted a pair of flats and stood for over 10 min waiting and not a single person looked up. So I left and went across the street. read more

Don and Alasdair were so helpful in getting my husband a new bike and making sure it was all set for him to walk out with. They were super friendly and answered all of our questions. Great experience! Definitely will be our go to for service. read more

Twice in the past month, I've needed some bike help and these guys absolutely crushed it both times. I expected my kid's broken shifter would require a weeks-away appointment and he would probably spend the last month of summer without wheels... well, we rolled that thing into BikeSource and they handled it on the spot in under 20 minutes (and for a fraction of the price that I feared). Everyone we've encountered has been knowledgeable and incredibly friendly. I'd highly recommend them for your bike service needs. read more

Is it a bike shop? Yes. But everything is wildly over price. They tried to sell me a standard 9 speed chain for $45. Lol. No. Don't go here. Go to Mike's Bikes in the same shopping center. read more

These guys really know there stuff! Updated my Pinarello dogma drive train and it turned out great. Very fair pricing as well! A+++

I went into BikeSource to test ride a Specialized Roubaix. Unfortunately, the first salesperson I ran into was not especially helpful. I'm pretty sure his name was Darrin. He was smug and condescending but really had no grounds to be so. I had to tell him the frame size of the bike directly in front of him. I asked him a question about the components on the bike and he couldn't answer it, and then said components don't matter, all bikes ride the same. It seemed like he thought my husband and I weren't serious about buying a bike and was annoyed we were taking him away from playing on his phone. After the test ride I left as quickly as I could, but after some thought, I actually REALLY liked the bike. It was a great ride. I went back and luckily was able to catch Don's eye and he was nice, considerate, knowledgeable and treated me with respect. He sold me the bike, got it a quick tune and was a joy to work with. If I had just gotten him first, this would be a 5-Star review. Don gets a 5, the other guy gets a 1 and the review splits the difference. read more

I bought a CREO SL Turbo expert today from Laura Schulz and Store Manager Bob. When I arrived my bike was charged and ready to go and after receiving training on how this advanced road bike operates, I was on my way in just over an hour. They even had me ride it to adjust any personal preferences and to optimize my power. I wanted to thank the sales staff and the mechanics for their expertise, knowledge and ease of making my purchase. read more

Laura was AMAZING! I cannot say enough about how helpful and patient she was as we tried to get bikes for 2 girls. In the end, our 5 yr old and 8 yr old are confident bike riders and both have the bike that's right for them. You simply can't get this level of personal service online. Sure, it's easy to click a bike based on size, but we have bikes that are perfect for our kids and their skill level. Thank you, Laura! We will see you when it's time for our next bikes!! Lisa read more

Great experience! Mechanjc helped with a walk in problem. Highly recommend! Our go to store with all our bike adventures and gear.

This place is a service nightmare. Do not take your bike here. I will never darken their door again. Brought in a functional bicycle fora tune and some minor repairs and after a month they had converted it to a bag of parts. There are a lot of really good bike shops in Denver. Bike source is no longer one of them. read more

It took 10 minutes for somebody to acknowledge I was standing there to ask about services. Meanwhile two staff members were just standing around messing around on their cell phones. Can't imagine they provide mechanical service any superior to their terrible customer service. Step it up kids.... read more

Took my mountain bike in this evening fully expecting to need to leave the bike to make the needed repairs. Keaton took a look at the bike and offered to fix it while I waited. Totally unexpected and greatly appreciated. read more

BikeSource - Mountain Bike - Bikes Near Me - Highlands Ranch, Colorado

Always helpful, except one time recently with a young girl who acted like she wanted to be elsewhere when I had questions about bike helmets. I asked for a manager he he was great. Recently had a flat tire and asked if I could watch him change it so I could learn how. The guy was great in explaining. Like their hours too as some bike stores closed on Sundays. read more

A week ago I drove 80 miles round trip to the Highlands Ranch store to buy a Specialized Road Ebike for $7000. (I had bough my wife an ebike a week earlier for $6000) Part of the material they give you on the bike purchase is an owners manual. On the back cover is sticker with the serial number and another number you need to log into Specialized and register you bike and use the Specialized app. At home, after trying to register several time, I discovered they had given us the wrong manual/sticker, so I had the wrong numbers. I called the sales person, and he didn't know what to do (remember I live 40 mile away). Finally we agree that he would put the correct owners manual back with my name on it, and I would drive down to exchange them. Two day later I drove to the store. After arrival at the store, employees tried finding the manual. No luck. I spoke to the manager. His expatiation was, "Mistakes happen" That's true, but as I told him, I should not have to had driven the 80 miles for their mistake. It took him about 20 minutes to find the correct manual. When he handed it to me, he just said "Sorry". No "Sorry, here's a water bottle for all of your trouble", or and extra inner tube, or a key chain. $13,000, 80 miles of driving and 4 hrs of my time for their mistake and just "Sorry" I guess once you've made the purchase, customer service not longer matters! Les Strickland read more

A younger woman was helping me, but seemed totally uninterested in doing so. I am a new rider and know little to nothing about helmets. I didn't buy yesterday so got an email from best friend today and she directed me today so went all the way to Evo and bought a $120 GIRO helmet I love! A small Women's fits so very well and looks good too! Obviously HR was much closer, but not meant to be at this time filling this need. I heard good things about them so may give it another try as I need a bike rack too. Have hitch and a rack that maybe we might be able to adapt for a ebike RadMini step-thru fat tire 67 lbs. Need to carry minimum 2 bikes. read more

This place is the worst. maybe their other locations are worth while but this place is just terrible from a customer service standpoint. I bought my son his first bike from here (he liked the green specialized..what can i say) and purchased training wheels which they said they could install in ~15 - 20 min. Well its a 15 min car ride so i said we'd wait...an hour later i finally got the bike out the door, which was great with two little kids... Fast forward 6 months and I went to remove the training wheels..only to find that they slotted the knob to remove them INTO the wheel nut. So the ONLY way to remove them was to break the chain slide the wheel off, remove the training wheels and then put it back together. I have no idea why ANY MECHANIC worth their stuff would put it together like that. Why would a parent want to be FORCED to come back just to take off training wheels? I'd rather they tell me that they can't install that type and tell me to go find some elsewhere. SO today I took the bike in to have them break the chain and remove it. The mechanic doesn't really care that they did it like that even though i'm clearly upset. Then he takes in the bike, as I offered to wait and said he wasn't sure if he'd be able to get to it today. OK no problem, well I drive the 15-20 mins home only to receive a phone call - "hey the bikes done"... WTF!?!?! I would have waited if it was only going to take 15-20 min. Now i have to drive alllll the way back to get the bike that they messed up to begin with. Bottom line - think of the customer first. I know they're a prominent specialized dealer in the front range but I would take my purchase and any mechanical issue ELSEWHERE - DONT WASTE YOU MONEY AS YOU"LL PROBABLY BE FORCED TO COME BACK DUE TO THEIR MISTAKE! read more

Good selection of bike stuff, with prices comparable to Amazon. The sales people were very helpful and didn't pressure for me to purchase, although I did. Buy local! I didn't buy my bike here but a couple of friends did and speak highly of the company. read more

Knowing NOTHING about bikes I searched "Bike stores" in my gps and found this gem. I was fixing up a bike for my daughter who is learning to ride and needed some new tires. Of course they found what I needed and priced fair so I bought them. After she was up and running I needed a bike to go out with her. It had been 10 plus years since I had gotten on a bike. I checked Amazon, target and Walmart. I didn't want anything too special. You can't test drive on Amazon and finding anyone with and knowledge at target was a big stretch. So... I went back to "the source". Looked around. Told a sales guy what I was looking for. He said "I'm not supposed to advertise this but you're a good guy. Come back Friday for our big sale and you'll get some free stuff if you guy a bike. Just look around and get a better feel for what you're looking for then come back". So I anxiously awaited Friday and came back. At this point I knew exactly what I wanted. A hybrid bike. Something I could take to the mountains but also something I could use at wash park with my daughter. They were a bit out of my price range though. Until I found... The one. It was exactly what I wanted. $100 more than I wanted to spend BUT I was getting close to $100 worth of stuff I would need. Especially the helmet. Target had a decent bike for $300 but it didn't come with a free nice helmet, water bottle holder, carry pack and FREE tuneups for life. The sales guy got it all tunes up. Gave my a thorough run through on how everything worked and sized me for the bike. I couldn't be happier with my many trips to this store and now forbid to go anywhere else. My girlfriends bike will be bought at this store as well as my daughters future bikes. That's for teaching me and being honest. read more

BikeSource - My daughter having a blast at bike source! - Bikes Near Me - Highlands Ranch, Colorado

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Blake in the repair shop was great! He helped us find an amazing bike for our son. He was patient, informative and just an all sound great guy. Excited to hit the trails this summer! read more

went to Highlands Ranch to get my bike fixed. Took a week, and several confusing phone calls. I was told that there were too many walk ins to get to my bike. They would get to it when they could. I finally went over there. Technician said my bike was next and he would get to it in the next few minutes. I left. called three hours later and was told once again they did not have time. I drove over to pick it up immediately. I was done with this store. I walked in the Tech said it was done. What??? But I had to wait for him to finish fixing someone who walked in. Will not go back. Been a customer for 20 years. There are other bike stores. read more

Very disappointed in the service department. I bought a $5,000 carbon fiber bike from these guys, and brought it in for service when I bent a wheel. They told me they couldn't get me the parts and to call them back in a few months. I let it sit for the winter and called back a few weeks ago. They said they'd look into the parts and call me back- no call back. I called in again today, and he said he could replace the rear hoop, but it would take months. I asked if he could order the parts for me so I could do it myself and he said he didn't have time to look for parts. They're making it very hard to give them my money... time to go somewhere else. read more

I highly recommend HR location... what a fantastic team you have built at this store!!! Knowledgeable, friendly, puts customers first. Incredibly positive experience every time I go to this store! Thank you Evan and team, you're a bunch of rockstars! Keep doing what you're doing! Appreciate you! read more

Staff was incredibly helpful and knowledgeable, and adhered closely to suggested CDC protocol

My wife needed a fitting service for her stationary cycle. We travelled to this facility, and was worth the 50 minutes to get there. Josh met with us. He was a provider of outstanding service, found the right solution. He knows very specific information about how to fit folks with proper anatomic indicators. Thank you! read more

I took my bike in for repair and Zachary took a look. He was knowledgeable and explained what needed to be done. I was back on my bike in 24 hours and it rides like a dream. I was so glad to have the work done right the first time! read more

Dear Bike Source, Make your amazing employee, Max, Vice President of the company. I had the best experience shopping for a bike for my kid thanks to Max. VERY VERY PROFESSIONAL thanks to HIM! It's people like him that will make this business successful, not the location or the selection of bikes or any of that. Thanks again Max. read more

They are consistently helpful every time I visit them as I have 4 daughters and 6 bikes in our family. They are friendly, skilled, and have great customer service. I would highly recommend them being your bike service business. read more

Great staff and always a good experience! We purchased 6 bikes over the last 5 years for our family. Joe Porter and the service tech team are awesome! They take the time to explain how things work and provide the best way to maintain our bikes. They answer any questions we have. Joe is patient, kind and friendly - he takes great care of everyone and gives great advice. Thanks Joe and everyone there for helping us during this past year! I'm going for the upgrade Joe suggested next season!! Merry Christmas and Happy New Year!! Your friends-Steve and Jenn Bender and the Bender kiddos! read more

My electric bike suddenly stopped working, 10 days before I was leaving for an 8 month trip. Even worse, my electric bike was supposed to be my main form of transport while I was away. I tried 2 bike stores in Boulder, and was told "sorry - it will take 2-3 weeks to repair." Even worse, it turns out they had misdiagnosed the problem. I called Bike Source and Joe was fantastic. He understood the time crunch, fixed the bike in time, and even got me a discount on the replacement battery. From now on, I will be driving the 2 hour round trip to Bike Source (from Boulder) to get any needed work on my Specialized Vado. read more

BikeSource Highlands Ranch is the worst store ever ! They were supposed to service my front suspension. I even got a quote of $200 to service it. Three days later they called me to tell me pick up your bike we can not find parts to fix it. They tried to hand me the front of my bike in pieces in a plastic bag !!! I did not take it I asked them to JUST GIVE ME BACK MY BIKE THE WAY I GAVE IT TO THEM ! manager called the next and told me they will not put my bike back together because it's " got broken parts inside the fork" It can't get worse than that ! read more

I was extremely disappointed. I took my bike in for service. They missed 3 promise dates for the return of my bike. That took over a month before I was so frustrated with them I took my incomplete bike back. Misses on dates were from failure to order the parts needed, then failure to order the correct part, failure to detect all of the needed parts, and then receiving the incorrect part. I went into the shop 2 times because I did not think I was getting straight answers from the telephone call. I don't think the staff knows how to use their order and status software. Only when I spoke with the service manager did I get a straight answer. He has a tough job and I felt bad for him as I do not see that the staff supports his efforts to run that mad house. I will never visit that store again. read more

I want to call out the great service I got this week. Great help from Frank with work needed on my tarmac - did a couple enhancements also and he that spent good with me time walking through options. Really appreciated the support. read more