If a negative number was an option, that would have been my choice. The pharmacy is a joke! Until you physically show up to pick up your prescription, they do not have it started nor filled. Most of the time you do not feel like waiting "20 minutes" for it to be filled when you are on your way home from a medical appointment/issue. They also fill one of your monthly meds at a time, send you a generic message that your meds are ready, and again you have to wait as only one has been filled. Employees are rude and unprofessional as I am sure due to unhappy customers all day their moods down by the end of their shifts. I also never want to hear the excuse any business is short staffed. Not my issue and supervisors or owners of the businesses need to hire or get into these businesses and pick up the slack. read more

Pretty disappointed with their customer service. Their pharmacy never answers the phone. Their answering machine actually gives you an option to connect with someone who can check on items in the store and the guy said he doesn't know if they had the item (one item) I was requesting and instead of checking for me, just told me that all he could do was connect me with the pharmacy, even after I told him they never answer their line. I know this sounds like something stupid to complain about but my husband was driving all over town to find a certain over-the-counter medication for our baby and it would have been helpful for him not to have to drive there for nothing. read more

Thanks to Justin Seo, RP in the Pharmacy, we had an exceptional experience when getting our travel vaccines. He was very informative as to what to expect and the aftercare and follow-up. Very courteous and polite customer service! read more

Need meds? Don't go here. I've tried using them for the last month and have transferred my prescriptions to another pharmacy. Stood in line forever, they didn't have my meds ready. When they were "ready," it was only one of three. Then, and I'm not lying here, when I went back, they had two of three. Third time was the charm with three of three. Have been trying to refill a new scrip for two days, they don't answer their phone, and they don't call back. I'm out of meds and will be out for the weekend. Thanks, Bartell's. Not. read more

Cashiers at always courteous but the store hasn't had what I needed the last three trips I have made. I won't be back. They look like they are closing. read more

This place! The people used to be super helpful and kind. However, within the last six months, I have noticed that prices as marked are not being honored. For example, 5hr energy six pack shows $10.99 on the shelf, but will ring up as $13.99. Previously, the cashier would fix it, and honor. They have had this long to change the tags, right? Or perhaps fix the computer. They haven't. The last two visits I have had MULTIPLE items ring up for more than marked. When I bring it up, the supposed 18 year old manager says she cannot honor the price marked. K, what? Because they haven't had time to change the tags. All the while that store is usually empty. What gives?!?!?!? read more

Bartell Drugs - Bartells, still shows Extra Strenght 5hr energy at $10.99. They have had MONTHS! - Drugstores Near Me - North Bend, Washington

WORST DRUG STORE EVER. They stole money from me by selling me a faulty product and then using some dumb company (The Retail Equation) to reject my return. I have never abused returns. Will NEVER SHOP HERE AGAIN. BUYER BEWARE!!! read more

Called them 10 times to check on my prescription status because I dont have my RX #. If I go to pick it up later and have to wait because I couldnt call ahead I am going to be very upset. Terrible customer service...pick up the goddam phone... read more

The North Bend Washington Bartells pharmacy is terrible. Lines are always long, it can take days to get prescriptions filled. If you have a question or need to reach the pharmacy by phone, forget it. They do not answer the telephone there. I was there today and the pharmacist named Amber was extremely unhelpful. They just don't seem to understand customer service and that they are in the healthcare business to help people. Customers might be in pain, dealing with a serious health condition or illness, cancer, you name it. Your job in pharmacy is to accurately expedite prescriptions that enhance the health of your customers. Bartell drugs has been a trusted name in this region, it's very unfortunate that it has taken such a turn with the Rite-Aid merger.I will be moving all of my prescriptions to a different pharmacy. It's not worth the trouble to continue business at this pharmacy. read more

Well, it just lost all the ambience. The new workers are trying their best, but there are never enough checkers, and it is jyst not the place it was before Rite Aid bought it. You can find good stuff, and the staff are just too understaffed all the time. No one seems to be able to help. read more

Their pharmacy has become really terrible. They rarely answer their phone, the drive thru is always closed, and they frequently do not have the medications for extended periods of time. read more

Please don't use this location for your prescriptions!!!!! They are the worst and even though they say they are not closing there distribution center is not sending ADHD meds to them. Second month in a row that my son's prescription can't be filled because their "distributor hasn't filled the request". Other Bartells, Rite Aids (same company now), and Safeway are getting it. Per Bartells all of these stores get from same distributor. Now I'm stuck peddling my sons class 3 drug prescription to all of the other pharmacies. read more

This store was hands down the best drug store in a 50 mile radius when it opened. Recently Rite-Aid purchased Bartell Drugs and overnight the wheels fell off. I've been waiting a week for a call back on a prescription and have left multiple voicemails now. No one picks up the phone and no one returns voicemails. It's embarrassing. Suggestion is to take your business elsewhere as this place is completely done :( read more

The pharmacy team is always kind, helpful, and courteous. Happy to have Bartell as our go to pharmacy. the store is clean and organized. the checkout crew also provides great customer service read more

I've been a long time bartells customer. Over the past 2 years, the service has gone from okay to awful. Want to call to check status of prescription? You'll get voice-mail with a mention they will call you back. They won't happen. So what is needed is to physically go to the pharmacy, wait in line, and for them to tell you it will be a 30minute to 2 hour wait, depending on the day. They understaff terribly and this may be the reason refill or pick ups are so delayed. Last time I was behind a dad with a sick toddler who was needed antibiotics for a ear infection. The pharmacist told him the needed at least a day in advance to pick up the medication. When the dad told them the child was in pain and they needed it soon, pharmacist just shrugged and said they were backed up. When you are known as a drugstore, you'd think there would be some pride in providing medication timely. I'm transferring all prescriptions out of here. It's truly sad the dumpster fire this has turned into read more

Thank you very much RiteAid for ruining our beloved Bartell Drugs. I told my wife the moment I have an issue with my prescriptions I am leaving. The first time I went into the new RiteAid owned Bartell Drugs they told me I was not in the system. I had been getting my prescriptions since the day Bartell Drugs opened in North Bend. I decided to not ever go back for prescriptions again. I have been into the RiteAid owned Bartell Drugs only to see a lot of empty shelves and LONG lines at the main counter and the prescription counter. So sad. Bad move Bartell Drugs. read more

I've enjoyed this Bartell Drugs facility for over 5 years. It's well-stocked with a variety of necessary and local products; it's clean and well-kept; and both staff and pharmacy are consistently friendly, responsive, and professional despite the challenges of the pandemic years. I feel I can rely on this store to be considerate of its community by providing excellent, personalized service. read more

I had a prescription for an antibiotic faxed over at 10:20 in the morning. I know they're slow so I didn't hear from them by 4:30 i called and was put on hold for 10 minutes and hung up. I called again same thing. Finally a third time the man answered and said he didn't have my prescription in the system. I told him it was faxed he didn't seem to know what I was talking about. I had the doctors office call it in , he got that. It was finally filled. He didn't seem to understand that getting people's medications out in a timely manner was important. How could he not know about the fax? On the doctors end it said it was received at the pharmacy. Due to the delay I became sicker with a temperature, diverticulitis responds well for me with antibiotics. No excuse not in the system mam. I say good bye Bartells read more

I lived in North Bend for about a year and loved when Bartell Drugs finally opened here. The staff at Bartells are very friendly and helpful. They have a lot of seasonal products and its always fun to walk around and see the newest items. I've bought supplies here ranging from pool floaties to small indoor Christmas lights. North Bend needed a store like this! I recommend stopping by if you are looking to buy gifts for someone. You can find a variety of ideas and local products here for pretty much anyone. They have a great selection of magazines as well and plenty of options of beer, wine and cider. read more

It takes so little to be kind. I'm sure everyone is busy and frustrated with their jobs but to the people in the pharmacy Department, there is no reason to hurt people who are already hurting.. read more

Booked an appointment for booster shot and went 15 min early. They made me wait for one hour without any information and one hour later they tell me that they are out of supply. I tried to check in with them multiple times to see whats going on and they choose to ignore. Looked like they were compeltely disorganized. read more

This location certainly went through massive challenges with new computer systems and low staffing in the past year. It seems that most of these issues have been resolved and it shows. I dreaded the monthly prescription pickup; now their notification and online payment system works great and makes pickups easy. Special mention to Timsey, who has been resilient and a true problem solver throughout the challenges, and always with a smile. read more

Okay, from the exterior you'd think this place would be great. It's genuinely not. So many items are out of stock, I went to the cold beverage area and there were so many gaps that I'm fairly certain they had less than 20 soft beverages in total for the store. The beer? Even worse, there's seriously hardly anything there. Unless you're looking for random overpriced wine. That they have plenty of. The staff was terrible, I asked questions to the pharmacist about my medications? They said "I don't know, google it." aren't they supposed to know what to do with medications? Also the cashier staff is terrible, unless you're a retired person they assume you're stealing. I walked out of the store and they asked a customer if they saw me walk out with anything. Bit of advice, you have to actually have inventory in order for people to steal. This place is a total train wreck. Do not shop here. read more

DONT GO HERE My boyfriend is an immigrant and he came here to buy a pack of cigarettes and the crotchety old lady denied him because of his Green card. He used his green card for Id which is a federal form of identity and it's a crime to deny it on account of discrimination. She proceeded to get aggressive with us because we were trying to explain that it is a valid form of federal identification. If I could give a zero I would. read more

They will have you come back a minimum of two hours after you go. They don't care if its basic amoxicillin for your screaming child. heartless so please send your kids prescriptions somewhere else. Even if the prescription was sent in the night before. They also don't answer the phone so you are forced to show up and then they'll tell you they are getting busy. read more

Prescriptions are so pricey. Every time. Costco and target are way cheaper. The one in Snoqualmie is even worse with the long waits

The WORST bartells ever! I am on day 4 now of trying to get a prescription. They won't even take the time to transfer the prescription to a different pharmacy because I am so done with dealing with them. Have talked to the store manager and the gm to be told it is issues with staffing and the fact that they are switching to rite aid. It takes 4+ days for 1 prescription to be filled?! I have waited in line now a total of 3 hours with a newborn and 3 kids to just get the same response. This place is bs! Take your business elsewhere so you don't get burned! read more

Variety, prices and locally owned. I like Bartells for the variety of items they carry. While two grocery stores, QFC and Safeway, and the hardware store, Ace, have some items, they don't really specialize as a pharmacy. Their prices are right in line with the rest of the Seattle area, not jacked-up because we're out here. For example, my prescription costs less than the copay here. Many items are priced very competitively. Bartell Drugs stores have been family owned in the Seattle area since the 1890's. This store recently opened in Nov 2013. It's a store that should have been here in North Bend all along. read more

This used to be the best Bartells ever and we'd always fill our prescriptions here! Last week I had to transfer an Rx here from QFC because they were out of what we needed for our baby, went to Bartells and they said it would be a TWO hour wait... meanwhile Walgreens, QFC, Safeway literally any other pharmacy can crank out prescriptions in 10-15 mins max.. normally it wouldn't bother me but my baby had pink eye and it was already late in the pm and we wanted to get the eye drops started right away. Now today I'm waiting for some prescription allergy meds and steroids so i can breathe normally, they said they'd text when it's ready and told me again it'd be about two hours but it's been three and still no text and nobody answers the phone.. it's never even that busy when i stop by! What is everybody even doing in there? Why is nobody answering the phone? And how come there's no option to check on it automatically just by my birthday and phone number like other pharmacies? (You can only look it up if you have the Rx number which I don't have because it's new for me) I'm just miserable and want my prescription read more

Very long waits at the photo center; always seems to be understaffed even during weekends.

Weekday staff = amazing. Only had one issue with someone on a Sunday, but they were a floater employee. This pharmacy is BY FAR more competent, quick, friendly, and generally better trained than Bartells Issaquah. Like, as in they aren't even comparable. I have a unique prescription that requires the staff to have common sense and read the very clearly stated notes in my file to fill it. This Bartells gets it, every time. Bartells issaquah messed it up, every time. read more

The pharmacist did not change gloves between patients when giving flu shots. I got my flu shot then he went and worked on his computer then called the next people in without ever changing gloves. read more

Usually a great store until they called the cops on me and had me pulled over after I left. All and all waste my time and a law officers time because I paid for all the items I left the store with. I guess moral of the story is don't come in with long hair at this store. read more

This is a great addition to North bend. I love not having to drive to Issaquah for beauty supplies. I can be in this store for an hour or more. I always find way more than I needed. I really enjoy their seasonal/holiday section. They have some really cool gift items you can get. Also great stuff for every holiday. Their card selection is great as well. The staff is very friendly and polite. There is even a red box in the parking lot! Their prices are great and are not more expensive because the store is located in the valley. I started to use a make remover cloths that I got from this store. They were sold out of the product and I went to QFC and Safeway which did not have the product I was looking for. I went back to Bartell's and asked when they would have it in again. They weren't due to make an order for that particular make up line. However, they took my name and phone number and had the product shipped from another store. Called me when it was ready for me to pick up. read more