Dylan took over this business and he's done a great job for us. We have some old pool equipment, so…read moreit's been a challenge to find parts and get it working, and if he can't fix something he knows someone who can. I highly recommend Pure Water and Dylan!

Excellent service. On time, affordable, they do great work AND the technician shuts the side yard…read moregate after he leaves, every time!

Brian is the most…read morereliable and on top of it guy we have found in the pool business. He is an animal and there in early am to knock out our previous pool guys problems. The calcium deposit on the tile was thick and Brian got it off. The grids needed replaced because they were left broken from the prev pool guy even though we paid for it. Call Brian Today

So far we have had great service from Brian and his team. They respond quickly, and have come out…read moreand done what they said they would do... and on time! Very kind and patient as well!

I've been using ever clear for 20 years and have had nothing but fantastic. My pool is always…read morespotless and perfectly taken care of. Anytime I've had any questions they answer promptly and I wouldn't recommend anybody else ever.

this pool services the sofi complex in Poway. They are garbage. Not only do they have terrible…read morecustomer service, but just today they were caught yelling at residents for self testing the pool that they clearly do not take care of. Not only was our pool shut down by the health department and possibly will be again for poor upkeep, but we have sat to watch this individual "clean" the pools... Barely doing anything at all. The filters are hardly ever checked - let alone cleaned, half the time they don't even test the chlorine, and when we do before and after he leaves... There is no change. skimming the pool? if he feels like it. The pompous attitude expressed by this person is atrocious. The latest comment? " well the pool is safe enough for my kids so whatever". I do not recommend this pool to be used for commercial, personal or any other use. I'm wondering if they are even this point to do the job they are supposed to be doing.

Super company, cant say enough. Immediate response, easy to work with, fair price. Results…read moreexcellent Now they service my pool weekly--Im super happy with them!

This company is dishonest and rude and I feel I should warn anyone who is considering using them…read more We were quoted $190 per month and have paid an average of $528 per month ($3170 for 6 months). They auto charged whatever they wanted on our card. 6 months ago we hired Simpson Pool after they came out to the house house, looked at our pool and quoted us $190 per month for weekly cleaning. Our first bill was $263. No warning about the price hike! We asked why the invoice was higher than the quote and they said "it's taking longer than we thought". Then they tell me if I want to get the price down to what I was quoted, we can buy a pool vacuum from them since ours "wasn't working." We agreed, weren't given any options for the vacuum and received a charge of nearly $600. Our bill never went down. When I asked they were super aggressive and rude in their emails, telling me I am wrong, telling me to "look at my invoice again because they are charging $255, not $263 (completely false and irrelevant)." The rude and dishonest interactions with this company and their auto charging whatever they decide deserves this review so hopefully no one else will experience this. To top it all off, after I put my foot down and didn't respond to another $577 charge for equipment (because ours is only 2yrs old) .. they sent me a generic email saying "we are no longer servicing your pool because we are condensing our routes." What a blessing that its over now and our new guy is great and charges $160 per month. Run as fast as you can from this company!

I've used Justin at Blue Tide for a couple of years and his service has always been really…read moreprofessional. Even when a pool newbie like me does something stupid, he's right on it, and when I have what are probably really basic questions, he's incredibly thoughtful in his answers. The icing on the cake was when my pool turned green after runoff from a big rainstorm flowed into it, he was straight out the next day to get it crystal clear again - no questions asked. The pool is always in great shape, and Justin also checks and tweaks the equipment settings to keep everything running smoothly. I'm sure there are countless pool cleaning companies out there, but I'd recommend Justin at Blue Tide in a heartbeat.

Justin and his team have been great. Very communicative and highly reliable. We are happy with the…read moreservice.

Weekly service always friendly and knowledgeable and address concerns immediately. Had a pool…read morelight that everyone I called previously could not get fixed correctly. Scott and his team had it fixed right and even were able to get it rewired correctly. His team has handled everything on my pool from the solar to salt water conversion. We even had his team resurface the pool and add in a bench....turned out amazing. Amazing response and great people to work with. Highly recommend

Get weekly service with Scott and any time I have issues with my equipment he's out there either…read moresame day or next to get things taken care of!

Surf City Pools did an outstanding job replacing our pool pump. They went out of their way by…read morerecognizing and replacing old electrical system without needing to ask. They were responsive, punctual, professional and very friendly. We highly recommend them for your pool service needs.

This company services our community and promised amazing service prior to getting their contract…read more Upon receipt of their contract, they do not respond to calls from our management company or from anyone else. When they are on site, they are sitting under the umbrella on their phones. (Not work related when you scroll for more than 10 minutes). We are not all stupid to accept that garbage excuse. I personally requested they check on a particular issue that continues to occur on a daily and costing the community a lot of money. The issue is not resolved. If you are looking to throw away your money, this is the company for you.

We had our pool project started in March 2020 and finished on January 2021. We dealt with Steve…read morewho was great and knowledgeable. Everything started amazing excavation was done in 2.5 days and they were able to work on a small space. Our issues happened when new subcontractors switched around. The scheduler Lulu dropped the ball on every step possible. The shotcrete people drained the cement mixer rubble on the HOA storm drains. They were suppose to dump chemical water onto the sewer pipes but dumped it in storm drain instead. Our first Flagstone/Tile guy did nothing for 3 weeks and that delayed the project. The new Tile/ flagstone guy did ok work but he buried 1200 lbs of cement and rocks debris in my planter boxes which I had to dig out. They almost forgot to install overflow connection until I pointed it out. The overflow connection was poorly done and takes forever to drain. The pebbletec vendor cut pipe from our auto filler and sprayed over it. it took over a week to locate filler and drain hole and they had to drill leavingcrap load of debris and having to drain 2000 gallons of water. The final inspection took 1 year to complete due to vendor not scheduling. There are a few finishing touches that were missed. Over all I am happy with my pool but I feel like I did a lot of over sight that the general contractor should have done. There should have been someone that visited the site on a weekly period. You have to be vocal and look over the subcontractors shoulders. Sadly they are just doing this for dollar and sometimes very little thought process. My control panel is free standing almost in the middle of our deck I am not sure why I was not consulted where I would like the panel, I would have gladly had it mounted to the house outside wall like a circuit breaker panel. Like I said I am mostly very happy but that was because I had to take matters into my hands.

Padre pools had been our vendor for a few years and it really harmed our community and pool…read more Brickrow Management referred them to us and it ended up being a nightmare. We had two weekly visits assigned per our contract along with many of the standard items such as vacuum, skim and scrub the walls. They would check chemicals and that's about it. Management is absent and the techs do whatever they want, which is nothing much. Our pool was always filthy, had been shut down a few times by the city and their price gouging on repairs were astronomical. Organization and standard cleanliness is not part of their program as they had literally used our poolroom as a dumpster and staging place for old parts and trash. The best part of Padre was getting rid of them. I highly recommend looking for another pool service or terminating them if you currently use them, as if you try and even work with them on contract related requirements, they literally refuse to comprehend customer service and quality of work.