If I could give more than 5 stars, I would. It all started when my husband and I showed up at the…read moreshop after closing on a Saturday. As we were peering in the window, Mr. Mosen who was near his car ready to leave, asked us if he could help. We said, that's okay, we'll come back, but he opened the shop, answered all of our questions, and gave us a great price. We had already been to a few other shops, so we knew we were getting a great deal. We placed our order and made our down payment. Sunday morning I realized I probably left my credit card at the shop. Since Mr. Mosen had given me his cell number, I texted him and asked him to check when the shop opened on Monday. He said no problem, he would go and check right away. My card was there and I went to retrieve it. Next great customer service-- we saw a quartz stone we liked in the shop. Mr. Mosen suggested another stone based on what we were looking for, but he did not have a sample. He went to distributer and got a sample and brought it to our house. He was right, a better choice, so that is what we ordered. The counters were ready as promised, Jesus and his colleague were great. Very professional and efficient when they did the installation. A sink was provided, we bought our own faucet. We also provided a plumber to re-connect everything. Found our plumber on Yelp. Cabinets will be painted using a painter we found on Yelp. This shop is directly located next to another company. Be sure to visit the right shop. Home Depot was more expensive, and the other two shops were more expensive and I would have given the other two shops three stars or less for my initial experience. One shop the sales rep was patronizing, but did explain things. The other shop the sales rep told me to wander about and write down what I liked-I would give that shop zero stars. I hope you get the same great customer service we did because it was truly above and beyond. AAA++++

I ordered a small piece of granite early in July. I was told it would be in the following week. It…read morenever came. I went into the store at least two times and was told it will be in next week. It never came. I called again, and he asked what the dimensions were and I said, enough. I want a refund. No refund came, until I called again. I would not recommend this business.

Was torn between giving them 3 stars (customer service, higher price than competition, and dirty…read moreproduct) or 4 stars, went with 4 (driver was good, first customer service rep was great, and the product itself is good, just diry). Customer Service: First of all, I reached out to them via email, and provided me a price sheet for all their materials, which was great. I could pick and choose what I wanted. Delivery fee of $135 to Fairfax, which was fair. I called with questions multiple times: -First time I got an extremely helpful person, she answered all of my questions, and gave me options and prices (I was afraid of having the large dump truck + 5 tons of stone breaking my driveway. Apparently they have a smaller hauler for up-to 5 tons). Options included loose rocks, or sacked. How much I wanted, etc. Was quoted a lower $100 delivery to Fairfax for the smaller truck, awesome, exactly what I needed anyways. -I called back again, spoke to a gentleman with poor English. He wasn't able to answer any of questions clearly... I decided to wait and call back later hoping for another rep. -Called a 3rd time, spoke to another representative. She was helpful, scheduled delivery for the next day. but the delivery fee went back up to $135, was told the previous rep made a mistake.... umn... ok... They called the day of the delivery, dropped the rocks off, the driver cleaned up some of the spillage, he did a great job. Payment: I did not like this, it does not feel secure. They asked me to email them my drivers license and a copy of my credit card. I understand why they did this, because they deliver first and then charge my CC.... but... email is not very secure, I would much rather have filled out an online payment and/or provided my CC over the phone. Now the product: The river rocks I ordered were extremely muddy. I had to wash them in my driveway, and then again once again when I placed them in the backyard. I expected SOME dirt, but these were CAKED in mud (i.e. no clean rocks in sight). This wasn't a "rain will wash these off" type of dirt... I've had other river rocks delivered (given, those were ordered by contractors), and those other companies were completely clean on delivery. These are filthy....

Sign on fence says open til 2 on Saturdays, show up after driving 30 mins, arrive at q230...closed…read more not a holiday. Gate half open, no answer.

Excellent craftsmanship and friendly staff. Reasonable price, high quality materials.read more

TLDR: Overall results are good. Ghosted on an issue tried to have resolved - repeatedly…read more The counters are beautiful. They had a nice selection, were reasonably priced and did a great job cutting. They were pleasant to work with too. However, we did have a more significant issue and I'm not a fan of how it was handled (or rather lack there of). During installation, I was told the seam on the counter would line up with the same matching backsplash lip. I came back into the room and it was already done but not lined up (2.5" apart) - no attempt to tell me even though I was home. I spoke with the owner Eric after who assured me that it could be corrected. I offered to pay. He implied that was not needed and he would text or call me back to schedule. He didn't. This happened several times. Now my backsplash tile is about to go in. Perhaps this would be a non-issue for most. For us, we are installing large format tile, and so in this case there will be three different seams within a 6" space - not aesthetically pleasing in our opinion. Each time I reached out to owner over a few weeks, he assured me no problem they would take care of and schedule. I was ghosted each time. Couple of other smaller issues we noticed that we can live with that aren't earth shattering: backsplash different height in separate area, they added a metal piece above dishwasher and now it makes a metal scraping sound when it closes, underside of island counter has netting. If you want a reasonable deal and quality, they are a decent option. If details like this matter to you, look elsewhere. I personally will look elsewhere for any future work. ETA: just realized the island was not cut straight. The edges have wobbles when running hand along.

Good lumber selection and better quality lumber than what's available at the big box DIY stores…read more Fair pricing, knowledgeable and helpful staff.

I needed some specific wood for a home project. They had it and Davey was super helpful helping me…read moreout.

We had Prospect Hardwood floors refinish and stain our oak wood floors from 1952. Work was…read morecompleted quickly and efficiently and Jodi was a great contact with questions. Its only been a few days but they look great so far!

Prospect did our floors 2022 and we needed the living room floor refinished. We trust Prospect for…read moretheir professionalism, quality of work and definitely price. I like the follow-up phone call and emailed care instructions; it shows real customer service. I definitely recommend Prospect Hardwood Flooring.

This place is actually very discriminatory. I stopped by to look at materials for my bathroom…read morerenovation; my contractor had actually recommended this place. When I walked in there were four people that absolutely ignored my presence and did not even acknowledge that I was there. The only being that actually greeted me was a dog wearing a little vest. As soon as I left because no one was speaking to me two elderly women walked in and they were instantly helped. I will definitely be taking my business elsewhere.

Everything- This place is wonderfully, massively full of beautiful granite in all kinds of colors!read more

My experience was okay. Alev and Emmie were very helpful when it came to suggesting different…read morequartz based on my kitchen design, and when I went to select the slab. The installers were amazing. What left a bit to be desired was negative interaction with one of the owners on the phone during the install, and the follow-up customer service. The countertop and backsplash are beautiful, but there are dull spots every here and there, and there is a small counter whose texture is rough/bumpy. I contacted them back in November about the issue and never heard back. I'm more than a little disappointed.

The customer service was phenomenal, Cihan was kind always looking for give you the best service…read moreand every time I called him to change something or get any missing information he answered in a second. The quality is superior and the prices the best in the area. I highly recommend this company for any cabinet and countertop project.

Terrible, awful, miserable. Those are the best things I can say about them. Signed the contract…read moreand paid a hefty amount in November 2022. Still waiting for items. Installation is terrible. On their third or fourth attempt at trying to resolve the first two poor installations. And the owner is rude. And his assistant, Dominque is even ruder. Paid for quality but got low service and really bad quality installation. Counter top in bathroom was too large to open toilet seat. Multiple attempts to fix hanging cabinets in kitchen. after 2 years finally got wine refrigerator cabinet but it doesn't fit. The list goes on and on. Avoid at all costs.

The worst experience I've ever had with any contractor!! I would give a zero as well…read more We ordered a small stone countertop for our tiny kitchen. It's been 1 month and the job isn't finished yet! It should have been such a simple job that took 1 hour. The designer forgot to tell the installers where to cut the holes for the sink and garbage disposal. They refused to reinstall the plumbing after they took it out so we had no water for a few day. We paid an extra 550 dollars for an outside plumber to put it back. Also, they destroyed the original backsplash that was there and haven't fixed it yet. Lastly, they forgot the backsplash do the countertop and forgot to level the piece of the countertop that they did install. I'm still waiting for them to come back and finish the job 1 month later. Fortunately, American Express stopped the payment