Perhaps I don't have anxiety about the dentist? Is what I found myself wondering after leaving my…read morefirst cleaning at Aqua Dental. At prior dentist's office, I found myself physically clenching as they cleaned my teeth. Last week, I went to Aqua Dental for a new client assessment and cleaning, and - dare I say it - I am ALMOST looking forward to my next appointment. My first impressions of Aqua Dental were how thorough and kind they were. They explained everything to me, and I learnt so many things. I came back home and found myself passing along my newfound knowledge to my husband. The biggest bonus of all, my teeth have never felt so clean! To this day, I'm still rubbing my tongue along my teeth in awe. The dentist who did my cleaning is a perfectionist in his trade. I wasn't shamed for any of my bad dental habits (not flossing, not wearing my retainer), which helps reduce my anxiety for future appointments. I'm SO glad that I switched to Aqua Dental! I hope to take advantage of their comfort menu during my next visit, which includes things such as massage chairs, heated towels, weighted blankets. Don't be deterred by their long wait. When I submitted my request last month to become a new client, my appointment couldn't be scheduled until August 2023(!!). Luckily I was able to snag a cancellation, and got appointments last week instead.

Great customer service! Outstanding doctors! Dr. Huda & Dr…read more Sindy are absolutely amazing and so professional.

Rude and Incompetent Front Desk Staff I had an awful…read moreexperience with the front desk at Queensbury Dental Centre, which used to be the dental office my entire family visited for over 10 years. We all stopped going once the front desk staff changed, but my mom continued. After this recent experience, she won't be returning either. I called on November 11 and 12, 2024, to book an appointment for my mom on December 9, 2024, at 8:45 AM. When she arrived for the appointment, she was told there was no record of it. When I called to address the issue, the front desk staff member was incredibly rude and aggressive. Instead of taking responsibility for their mistake, they threatened to hang up on me. When I asked to speak with the manager, the staff member claimed the manager was sitting beside her and had heard the entire conversation. I told them it was good the manager was listening, as it clearly highlighted their incompetence in failing to properly schedule the appointment I had booked over the phone. It's truly disappointing to see how far this office has fallen in terms of professionalism and service since the front desk staff changed. Their rudeness and lack of accountability have driven away loyal patients, including my entire family. I cannot recommend Queensbury Dental Centre until they make significant changes to their front desk team.

I had a tooth that needed to be pulled out. On the day of my visit, Dr. Vo claimed he would try to…read moresave the tooth instead of extracting it. He worked on the tooth over two hours during which he drilled inside and outside of the tooth, even removing the root. There didn't seem to be anything left but the shell of the tooth. He said I'd have to wait a couple of months to allow the tooth to heal and become stronger. During this procedure, he stopped drilling, had an assistant open my mouth with tongs so that Dr. Vo could take pictures of his work. The assistant stretched my mouth so wide my lips tore in several places. On top of that, she dug the tongs so hard against my gums I was screaming in pain. Dr. Vo did nothing but asked what was wrong. The ass't didn't release the tongs and I couldn't speak to tell Dr. Vo why I was in pain. He just continued to take photos then continued drilling. I wrote him a letter which should have arrived in his office before my next visit 2 weeks later. I live in Barrhaven which only would have taken 5 days at most. He claimed he had not yet received my letter. That afternoon, his office called, said they received the letter and wanted to know the name of the assistant. He did absolutely nothing, never apologized. He charged me $1512 for working on that tooth. I decided to get a second opinion from another dentist who told me that tooth was completely unsaveable! Go somewhere else or you will end up spending a lot of money for nothing. There are more honest, caring dentists elsewhere.

I have been going here for 2 years. Dr. Li did an excellent job with 2 'erosion' fillings…read more Beu the hygenist, did the most gentle cleaning that I have ever experienced. I will definitely ask for Dr. Valade again. She replaced a small bridge which was sent away for cleaning and it was back and fitted the next morning. Dianne is the office manager. These are all welcoming and efficient people and I thoroughly recommend them.

I was booked in for one of the last appointments of the day (which was fine), until none of the…read moreequipment worked correctly and the dental assistant didn't know what she was doing. I ended up leaving far past closing time solely due to incompetence. On top of that they didn't give me the free teeth whitening kit (the only reason I went) for being a new patient, because they said I "didn't need it". Excuse me? Isn't that up to me?! Then they tried to bring me back for fillings for grooves on my teeth even though I 100% don't need them (other dentists have told me that). As if that experience wasn't bad enough (this was 8 months ago), they called me last week telling me that I didn't pay them!!! ARE YOU KIDDING ME?! So you let me just walk out without paying you, and now you rudely (yes VERY rudely) call me to tell me I have to bring in my receipt?! They submitted my receipt themselves to my health insurance provider (who reimbursed me) while I was still in the office. I don't know who's doing the books over at Barrhaven South Dentistry - but I'm glad I didn't pay cash because I'd be paying twice. This place is the worst business I've ever visited and I'll never be going back. I recommend to everyone to go somewhere else - anywhere else!

This place is a full service dental office at which I have always received great service. The…read morestaff have always been pleasant, smiling, and helpful. In addition, they have been very accommodating in allowing me to change my appointments without charging me the usual fee for doing so. If you have insurance, they are very efficient in setting up the claim process so it is done automatically for you. They seem a little bit higher on the pricing for service, however as in many cases, it seems you get what you pay for here. This place is always busy, giving another indication that they provide quality service, and they seem to always accommodate taking new patients.

I received the most outstanding care from every single person in this lovely, talented team. I had…read morea complex procedure and Dr Shelemay, his anesthesiologists, the dental assistants, hygienist, and reception staff are all exceptionally talented as well as truly kind. I'm thrilled with the results and felt taken care of wonderfully. I cannot recommend this team enough. Thank you.

I cannot recommend this clinic enough. The entire staff at Capital Periodontics is extremely…read moreprofessional and friendly and I have never had to wait long at all for my appointment. For all of my appointments everyone on this team from the front desk staff, to the hygienists, to Dr. Shelemay himself have provide nothing but excellence in care. With a history of precancerous cells on my tongue, I am always nervous to have an oral exam. Dr. Shelemay and his staff take great measures to ensure I feel as relaxed and reassured as possible. I am extremely grateful to him and his entire team for everything they do for their patients. In short, if you need a periodontist...this is without a doubt the office you want to go to.

A very friendly dentist's office I have been really happy about the dental care I have received…read morethere. I'll start with a little info about me, I hate going to the dentist and avoided going at all costs, in fact I hadn't been in over 7 years, continually putting it off for fear of being judged! I guess you could call me a dental delinquent! Thanks to some not so gentle encouragement from my fiancee I finally agreed to go to her dentist after she explained how non-judgy they are here and she was 100% correct! I have seen both Dr. Bhargava and Dr. Telang here and they are both incredibly friendly (and non-judgmental) about your teeth! Dr. Telang explained in great detail all of the stats she was discussing with the hygenist as well as explaining in easy terms what you need to do. The hygenists here are also very friendly and gentle, despite needing to use many of the little hooks I had very little discomfort or pain! One final bonus is that they will deal directly with insurance if you have it, eliminating the hassle of having to deal with insurance companies yourself!

I was not very happy about the care I got. I have mild asthma. The dentist had the nitrous oxide…read moreready. She refused to give it. The dentist didn't know I was on ODSP or had mild asthma. It was written on my chart and then referred me to Argyle Associates to get my fillings done. They would give me IV Sedation which is not covered by ODSP. I refused to be gypped out of a lot money which I don't have. The dentist was not hearing me about the ODSP or mild Asthma. She said we could try to do the fillings without Nitrious Oxide . I had a gagging reflex problem through no fault of mine. The dentist decided to refer me to get my fillings done at the Civic. Argyles associates are money grabbers toward ODSP clients. Overall the care I got from the hygienist was wonderful. The reception staff are great!

Cleaning was fair but the hygienist didn't rinse when the dentist asked, didn't vacuum except at…read moretimes the side of my face or lip, water was going everywhere, then she pushed the vacuum down my throat twice when I had to pull her arm away from me, nearly piercing my palate with a sharp implement, never once said sorry then continued to antagonize me saying everything three times like I was child. Don't play coy, passive aggressive stance against the customer! You treated me with disdain, trying to purposely hurt me when I told you the music was blasting! I'll never go there again and recommend you don't either.

As a dental hygienist I can recommend a few things to look for when searching for the right dentist…read moreor specialist for you; however one key thing to look for is how happy and long term are the staff. Dr. Tan and Dr. Lin are excellent employers they maintain a high standard of ethics and standard of care AND their practice is extremely client centric; our team is cohesive as all members are valued for their skill set and awesome personalities, I feel fortunate to be working in such a great and caring environment for employers that are not only skilled but whom also respect and value their practice team members! Danna Munro R.D.H. (ASI), MO4

I have been going to my Periodontist, Dr Lin, at Barrhaven Orthodontics & Periodontic for several…read moreyears. Dr Lin is the best Periodontist I have ever dealt with in fact, the entire staff are exceptional starting with Reception. They treat me like part of their Family and I feel "cared for" not "treated". It is also where I was very lucky to find a remarkable Dental Hygienist, Danna Munro. Danna is very well educated in her field and welcomes all my questions. I have never been disappointed and I always follow her advice. I can honestly say that I look forward to my cleanings now since seeing her. She is extremely gentle while working on me and is genuinely happy to see her clients. Always smiling, her personal skills help to make the time go by quickly and painlessly. I will never allow anyone else to perform my dental hygiene.