Rude and Incompetent Front Desk Staff
I had an awful experience with the front desk at Queensbury Dental Centre, which used to be the dental office my entire family visited for over 10 years. We all stopped going once the front desk staff changed, but my mom continued. After this recent experience, she won't be returning either.
I called on November 11 and 12, 2024, to book an appointment for my mom on December 9, 2024, at 8:45 AM. When she arrived for the appointment, she was told there was no record of it.
When I called to address the issue, the front desk staff member was incredibly rude and aggressive. Instead of taking responsibility for their mistake, they threatened to hang up on me. When I asked to speak with the manager, the staff member claimed the manager was sitting beside her and had heard the entire conversation. I told them it was good the manager was listening, as it clearly highlighted their incompetence in failing to properly schedule the appointment I had booked over the phone.
It's truly disappointing to see how far this office has fallen in terms of professionalism and service since the front desk staff changed. Their rudeness and lack of accountability have driven away loyal patients, including my entire family. I cannot recommend Queensbury Dental Centre until they make significant changes to their front desk team. read more