After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.

Very impressed with Just Right Floors. They were referred to me by a friend and I am very happy…read morewith the outcome. I haven't had any luck with finding quality companies that follow through on their service promise but I am happy to say that this company has. They were punctual, professional, did quality work and had competitive pricing. The waste was very minimal and cleaned up their work areas thoroughly before they left. I recommend you give them a call if ever in need to get your floors done.

If you are searching for a company to install your flooring, look no further. We had the pleasure…read moreof working with Just Right Floors and can't say enough good things about them. They are very attentive to your needs and do extremely high quality work. These are very nice, great people to work with. We will have more work to have done and are thankful we have found Just Right Floors. Give them a call and let them come by for a flooring install estimate. You will be glad you did! J Boyette

I've done business with Alex Mirikwe and Triangle Flooring on several projects and have been very…read morepleased with him, his workers and the floorings. I highly recommend this business. Craig Nicholson

We just wrapped up a job with Triangle Flooring Center - installing new hardwood floors - and had a…read moregood experience. Planning, inspection and installation all went well, and we're very happy with the final product. I'd say a particular advantage for us was the owner's willingness to provide thorough consultation about the project.

My husband and I absolutely loved our experience with JD floor! We initially popped up in their…read moreshowroom to take a look at flooring options. We picked styles we liked and the team worked with us to get a flooring that fit within our budget. They provided options for us to look at that we may not have seen otherwise and even price matched, which we really appreciated. From purchasing to receiving the flooring material, it was extremely smooth. Throughout the process they were very communicative and kept us updated at every step. We did have a lot of questions since we were not familiar with what was needed and they expertly answered all our questions! We would definitely recommend them!

These folks are absolute PROs! I'm a carpet-hater, and…read morewanted the 2nd floor to mirror my 1st floor. JD matched my flooring and installed flawlessly. From ordering process through installation and follow up, I'm seriously impressed; pricing was quite good as well. Don't hesitate to give them your business too!

Christopher's carpet did a great job doing new carpet in our home. We highly recommend them! Great…read moreprice, friendly, and professional. 5 stars!

The owner and his son (Chris) make a great team to get anything you want to be done! His son who…read moredid our install really went the extra mile -- highly recommend them!

Very courteous, showed lot of option, provide good estimate and allowed larger tile to see how it…read morelooks actually in a room. Recommend to anyone looking for flooring options. Haven't finished the work yet as it requires a week in the house for installers and have to figure out appropriate timing! Prices were lot more reasonable compared to few other shops!

These guys worked their tails off and delivered some of the best results I've ever seen! I used to…read morehave ugly dark hardwood and they replaced it with some luxury vinyl. The luxury vinyl is extremely strong yet soft to your feet. It's not slippery like normal hardwoods but gives the appearance and feel of some executive level material! I had the first two floors of my house replaced with these luxury vinyl planks and Daniel and his team were able to get the job done with 2 days! He's done work on several other properties including my parents house. To make things even better, this is a family run business with both design and architectural expertise every step of the way. Support local and put those stimulus checks to good use!! He also has the best prices in town!

Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

Santi was recommended by our construction manager. We got quotes from them and other companies…read more These guys were priced fairly. We wanted to sand and restain the upstairs and have the master carpet taken out and hardwoods put in. Downstairs we wanted all LVP. They were great with the hardwoods and stain. Some of our newly painted walls were scuffed more than I would have expected though and they said that was "normal." So be mindful if you're doing floors and walls which one you want to do first. We were aware the downstairs floor is uneven (they did point this out prior too), but suggested flooring shingles to help level as a cheaper option since self leveling solution would cost a fortune. They came in and did the work and did a great job, even installed our baseboards too. They were communicative and cleaned up well. We were very happy with it. After couple of weeks after we found a couple of spots that were hollow. They came back out and glued them down for us. It was amazing! Now, we are several months later and we are having issues where some of the LVP boards un-clicking and it's spreading more. Here I thought we would have a couple of years before this started. We have reached out to them for help or direction/recommendations for companies that can assist (even if we have to pay again) as they had previously mentioned someone could come out and spray foam under to make it level. Unfortunately, with several emails and follow up we still have yet to receive a response. I fear we've been ghosted.

Looking for a contractor to refinish your hardwood floors or do an install? Stop looking and book…read morethese guys! We contracted Santi Flooring to refinish our hardwood floors and they came out beautifully. They were very meticulous, gave us samples to try right in our home, and then did the job in one weekend! I cannot recommend Santi Flooring enough. Super professional, amazing quality, and great work. I also contracted them to do an install of vinyl in my basement and I'm delighted with the results. The materials are superior quality and it brought the space to life.