Marty was a joy to work with. He is knowledgeable, professional, and very helpful in weighing all…read morethe options. The installers did an amazing job and so quickly. Success all around and our stairs are now safe (and quiet) for all the people and four legged friends that visit our home.

We had a stair runner installed in our house - Marty was amazing to work with and made the whole…read moreprocess very easy. While FCI is a franchised business, Marty is the owner / operator of this location - he clearly takes great pride in his business and it shows with his patience, attention to detail, and great communication. After reaching out, Marty was quick to respond and work with me to find a time to come out and give us a quote and show us samples. He arrived on time and walked us through the process and estimate. He had a wide variety of high quality carpet options and was patient while we looked at various choices. There was no pressure to make a decision that day, but we reached out a few days after to confirm our choice and book an install date. He texted me with a reminder a few days out from the install, and he and his team showed up on time. Within a few hours, the carpet was beautifully installed. We had considered doing this project ourselves, but it's clear that we would not have been able to achieve the level of craftsmanship of Marty's team. This was a relatively inexpensive home upgrade and has greatly improved the safety of our stairs, as well as helping with echoing and sound (especially for our dogs going up and down). Highly recommend using Marty and his team if you're looking to add a stair runner to your home.

After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.

I highly recommend Classic Concert Design. Chris Maestro communicated effectively and delivered on…read moreevery promise made. The work and craftsmanship was outstanding and exceeded my expectations. Again, I wholeheartedly recommend Classic Concert Design for all of your concert needs.

UPDATE - We had our driveway and sidewalk redone by Classic Concrete Design. They did an excellent…read morejob from start to finish. The process was smooth, the quote was straightforward and the contract was easy to understand and thorough. Chris was very responsive, he answered all of my questions and addressed all of my concerns. The work itself looks great. They tore up the old driveway and sidewalk and got rid of the debris causing no damage to the house or property. The crew was professional and their attention to detail was impressive. I got to review the framing before they poured, which was great for peace of mind. The end result looks great, I have no complaints and I would highly recommend Classic Concrete Design.

I need an estimate for kitchen floor. I was seeing who could do this for me. I don't have any…read moresamples or anything. I hope also that you have a payment and free insulation

Yoga studio of my dreams!…read more Leo is an incredible craftsman with an eye for detail and patience for high maintenance customers like myself. He made my dreams come true by installing the most gorgeous hardwood floor I could imagine. Once I realized that quarantine isn't ending anytime soon, I decided to use all of the money that I am no longer spending at bars to turn my awkward, carpeted dining room (which I didn't actually use) into a dreamy yoga space. I had a vision for what I wanted, but I didn't know where to start when selecting the specific wood and stain. Leo walked me through the various types of wood and offered insight into which one would go best with the character of the house. When I asked Leo to bring over stain samples, he didn't just bring over pieces of wood- he sanded a portion of the laid floor and applied five different stains so that I could figure out which one matched my vision (and the walls). This was above and beyond, but it was what I needed to figure out the perfect light stain for the room. Throughout the process, I appreciated Leo's communication and professionalism. He communicated clearly, completed the job promptly, and kept things covid-friendly. I highly recommend Leo's Wood Floors!

Ricardo and his team were wonderful. They were easy to work with and very skillful at installing my…read morefloors. They worked efficiently and always guided me in the right direction. I wanted to do some other work - drywall, installing a pocket door - and they were able to help with that too. Very reasonable cost-wise. Highly recommend!

Triangle floors did a great job removing our old floors and installing our new floor in 3 days…read more Ricardo was patient with us as we decided on the floor. He also checked often on our installers. The installers, Hector and Jesus were respectful of our home and very efficient. We will use triangle again if we need flooring.

They sent sub-contractors with very little talent or knowledge. The entire job was a mess.read more

We needed our kitchen floor replaced because the wood laminate had some water damage. After getting…read morea quote from a local competitor, we decided on Floor Masters because they were cheaper after including a Duke 10% discount that Marcus alerted us to. We appreciated the promptness of measuring our kitchen and providing a quote. Unfortunately, after paying the first half as a down payment, there were delays in the shipment of materials that pushed the installment back 11 days. We felt that Marcus' communication during this time could have been better, particularly since it left us without a stove for over 2 weeks. The final product (pictured below) looked good overall, but we were disappointed in a couple of the decisions with quarter rounds that looked funky. Marcus did get someone out to fix it within 24 hours. The final charge wasn't what he initially quoted, but that was remedied with a few emails. Overall, Marcus' communication was not what we were hoping for, and we likely won't be going back to Floor Masters.

We used A1Floors a couple of years ago to put in luxury vinyl plank floors after an insurance…read moreclaim. John came out to quote and he is very personable and knowledgeable about flooring. He was able to get us a really good deal that would be hard to find else where. We naturally chose A1Floors again when we had to replace carpet before putting our home on the market recently. John was there again to help us pick something nice out within our budget and install on a precise time schedule. I can definitely say that everyone we dealt with, from the owner, to Heather in the office, to Craig the Installation Manager, is so professional and they are all willing to make you a truly satisfied customer. Their communication and follow through is second to none.

Arrived on time Were professional and started working…read moreimmediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!!

Christopher's carpet did a great job doing new carpet in our home. We highly recommend them! Great…read moreprice, friendly, and professional. 5 stars!

The owner and his son (Chris) make a great team to get anything you want to be done! His son who…read moredid our install really went the extra mile -- highly recommend them!