This business was contacted to replace a small piece of stained carpet. They were helpful at first but ulitmately, must have decided they did not want the job and did not want to tell me that which is dishonest. I went to them with a swatch of carpet to match and they sent out a representative to confirm. They were then supposed to order that matching carpet but the next day, two installers arrived with a small piece of carpet that was not the one that was to be ordered and did not match so I would not let them continue. This may have upset the company. I called and spoke to Al, the owner who said he would order the carpet which can take 1-2 weeks. After two weeks, I called back to check the status, an action which clearly irritated him even though this was my first call back. I was surprised to hear that the carpet actually had not yet been ordered in the two weeks since and wanted to understand why. At this point, Al got very angry as this may have been his way of dealing with this embarrassing oversight on their part. I did not need an apology but would have appreciated it if he did not yell and scream at me and hang up on me. Despite his attitude and because he had originally been helpful, I chalked this up to perhaps other factors that I was not aware of. Therefore, I sent him an email to see if we could continue but I never received a response. I am just glad that this was not a major job as this is the type of business that you cannot truly discuss any problems with and does not have a customer service or satisfaction approach. read more
