My husband and I are new to NC and know nothing about inspections here, etc. It's much different…read morethan where we're from. Made an appointment for my inspection at Johnson's and I was shocked. No haggling like most mechanics, they didn't try to sell me on anything.. It was just simple and pleasant. Took all of 10 minutes and the staff was so pleasant and genuinely happy to have me there. My husband does most of our maintenance on our cars, but in the future if we need something outside of his ability.. Johnson's will be my first call.

Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

Friendly folks. Took my inspection for my motorcycle right in without an appt. Kind of tucked away…read moreoff hwy 70. Went there off a recommendation from another business. Glad I found out about this place. Will definitely and gladly give them more business!

I visited this auto shop for the first time after my car refused to start based on positive Yelp…read morereviews. I was happy that they fit me in. It took a while, but the owner confirmed that I needed a new battery. I thought the price seemed right and was happy to find an honest mechanic. The employee at the front desk was very friendly also. I will definitely be back.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

Every thing I have ever had done there, from tire, maintenance and mechanical issues. Honest,…read morereasonable, knowledgeable and friendly! Family owned and operated.

I've had tires for my Challenger and Stinger shipped here from an online tire store, and these guys…read morehave knocked out both jobs quickly and professionally. Good customer service skills with a friendly and helpful staff. No one tried to upsell me on other services that weren't required or needed. Twice, with a job well-done. Thanks GT&L!

I don't trust ANYBODY with my Audi...but when I stepped foot into this place after taking a 1,200…read moremile trip and getting stuck halfway with a bad tire and an engine light, I knew I had stopped in the right place. If you're looking for integrity, you've come to the right place. Big thanks to Phil and his team for getting me back on the road as soon as they could. This isn't a business that is trying to nickel and dime you, they're very knowledgeable and compassionate. The owner is hands-on with his team, and everyone seemed to enjoy working there. I'd highly recommend this shop to anyone and everyone; if you want honest, responsible mechanics to perform excellent quality service in a timely manner, bring your car to Garner Lube and Tune!

Bought a great car. Treated very well & drove away happy!…read moreI will recommend this dealership!

Very shady business dealings at this dealership! We have a detailed text timeline on purchasing a…read moretruck. DL and insurance info already sent in, just waiting for them to clean it and get paperwork ready. We get a call while waiting for the 3:30 time agreed on that someone came in from an hour away and purchased the car... General manager was rude and his response was you should have bought it Tuesday?? Soooooo looking a Ford DO NOT go to Crossroads at Dunn- Benson! Shady ethics!!!

I took my vehicle in for an oil change, tire rotation, State inspection and maintenance check. I…read morehave 2019 Mazda CX5 that I always took to the dealership for service that is 35 miles from my home. I was looking for a reputable mechanic closer to my home which is how I found Crossroads Automotive. I am so pleased with their service from scheduling the service to the work performed. David, my Service Advisor, was friendly, professional, and knowledgeable and did not mind answering questions. He provided information about my service and pointed out a potential problem that they would be monitoring as I bring my vehicle in for service. The service was fast, and the cost was very reasonable. I'm so happy to have found a shop that I can trust to provide capable, honest service for my vehicle. I will continue to bring my vehicle to Crossroads Automotive.

UPDATE: I had the front brakes of my girlfriends car replaced since I did not feel like dealing…read morewith the rusted parts from it being a northern vehicle. Not only was their previous troubleshooting on point, they worked in a very timely matter and installed all the parts very thoroughly(greasing every surface, cleaning and lubing pins etc) after checking for myself. Due to this experience and my last, I will go no-where else to have any vehicles serviced and will recommend them to everyone I know. This is a great business, and the owner is a great guy.

These guys have always treated me well, very friendly and do a fast, good job on my oil change and…read moreyearly check up for license renewal. I highly recommend!

I visited this Strickland Brothers location at approximately 11:00 a.m. on July 11, 2026, intending…read moreto get an oil change. Unfortunately, I left without receiving service because of how I was treated by an employee who identified himself as the manager. When I entered the parking lot, one employee told me to wait while they decided which bay I should use. I moved forward slightly to let a car out behind me, and a second employee also instructed me to stop and hold on. A few minutes later, another employee inside the bay began raising his hands in frustration because I had not moved forward. I apologized and explained that I had not seen him signaling from inside the bay. Instead of acknowledging the misunderstanding, he gave me a visibly disdainful look and ignored me when I greeted him and explained that I needed an oil change. When I asked why he was treating me that way, he responded, "Why were you all the way out there and making us come out in the hot sun?" I explained that two of his coworkers had specifically told me to wait. His response was, "I am not one of those two people." I then asked to speak with the manager. He said that he was the manager and rudely asked, "What are you going to do about it?" At that point, I thanked him for the rude treatment and left. Miscommunication between employees can happen, but blaming and belittling a customer for following the instructions given by other employees is unacceptable. A manager should be capable of resolving a simple misunderstanding without hostility, contempt, or intimidation. I will not return to this location. I hope the company reviews the incident, including any available camera footage, and addresses the manager's conduct.