Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

These guys have consistently resolved EVERY problem i brought to them. They've towed, fixed, and…read moretransported my Mini Cooper and have always given me a fair price. True professionals and I will gladly take them and recommend them.

These guys are great!! They do 'everything'. I wanted an AirLift fitted on my Pro-master 1500, Thor…read moreRize Class B. I wanted to go to a registered dealership as it was under warrantee but none would touch it as is a RV. I was highly recommended these guys by the local Chrysler dealership. I wasn't disappointed. They got me in straight away while I was passing through. Fixed what camping world had done which could have caused a really bad accident and added better shocks now rides like a dream compared to before. They do cars, RVs, all basically and you feel in really good hands. Note they move location in the next year, still close to the current location. Big thanks to Ron and the team!

I have a Diesel F250 King Ranch that had a check engine light come on. I needed it checked. I went…read moreto crossroad ford dealership in Fuquay and they told me that they could check it but it would be a few weeks before they could look at it. I then went to J&F Mechanic Group and they talked with me then took it in to do a diagnostic. They said it was the turbo hose that was worn. They replaced it and i was in and out in less than 2 hours. These guys were absolutely wonderful. It they had ten stars i would have given it to them. Thank You guys for taking care of your customers. Great Job!!

We have been taking all of our vehicles to J & F for a couple of years now and we are NEVER…read moredisappointed. I can not say enough good things about this shop. They always provide Great service and prices are always fair. The mechanics go above and beyond to make sure that vehicles are repaired on time and thoroughly. I have never had a problem with any repairs and this shop stands by their work. They deserve 10 stars!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

This mechanic shop is the best I've ever used. I've been bringing my two vehicles here for four…read moreyears and they're great. They don't nickle/dime you. They don't over-charge. They speak plain English to mechanical laymen like me. They work damn hard all day! Support local business!!!

Very impressed with the work and attention to detail from Lisa and her crew. The staff is friendly…read moreand worked with me to order some special oil they don't normally keep in stock which they kept in contact with me via text and phone for when the order came in. I had them do an inspection on my vehicle as well -- they took pictures of every inspection point and uploaded them to a site so I could go in and see the part and any notes they took on that particular area. Very happy and will definitely be going back.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

Great guy. Would definitely recommend to anyone without any doubt. He charged a good price and was…read morefast.

Jody (active military mechanic) does fantastic work! Will go above and beyond to give additional…read moresmall services just because it's the right thing to do. Can't recommend highly enough!

Very kind and knowledgeable automotive repair professional. Gave me a reasonable estimate, and…read moregreat military discount! Replaced my BMW fuel pump right in my driveway. I will go to them for all my automotive repair needs in the future. Highly recommend!

Good guys. They do good work and charge reasonable prices. We've had both of our vehicles worked on…read moreat Russ Auto--and wholeheartedly recommend them anyone.

From the owner: Welcome to Russ auto repair we are a family-owned automotive repair shop dedicated to providing…read moreexceptional service and care for your vehicle. Nestled in Lillington NC, our skilled team of technicians combines expertise with a personalized touch, ensuring your automotive needs are met with precision and a genuine commitment to your satisfaction, Experience the difference of a family-owned automotive repair shop that prioritizes integrity, expertise, and customer satisfaction. Visit Russ auto repair today and let us take care of your vehicle as if it were our own.

It takes a while to get into Rob's service queue…read more However, Rob will go to measures of service that other shops will not, to fix a problem and to hinder the reoccurrence of the issue. Rob is fair in his estimates and final costs. All of my difficult issues go to him.

Ron Nissen is super knowledgable. Repaired timing chain, etc on 2004 Nissan Altima. $350 less than…read moredealer & import shop. I'm very pleased. I'll be taking the wife's Honda Pilot here if necessary.