I had a n oil light go on after getting an oil change for my new car in Raleigh and I was on the…read moreroad south towards Lumberton. I stopped in her after 5pm and not only did they help me with adding oil, they put it up in the lift to check for missing caps or oil leaks. They found none and let me know that the dealership likely didn't fill up my oil completely. They did this for me at closing time to help a 62 year old woman. Then after their speedy service, they didn't even charge me for anything! Bless the young woman mechanic named Maria was so caring and thorough. I will be buying my tires and getting service here from now on regardless of it being an hour from my home. I travel to Raleigh enough to make it work. I highly recommend them! Thanks so much.

I've been here many times for annual inspections, for tires, and vehicles repairs. Professional…read morecourtesy service by everyone. I have never felt like I have been taken advantage of. Most recent visit was for tires and again without question great service and professionals all around. I Will continue to use them and recommend them to friends and family.

Fast service. Dropped vehicle off at 8:30am, they did diagnostic and called within an hour to give…read moreus a quote. Vehicle was ready for pick up before noon. If we knew ahead of time that military gets 5% off parts, could have save some $ but already did transaction. So make sure you ask for military discount for parts prior to transaction. Otherwise, friendly customer service.

Harrell's installed a new battery in my car in 12/22. Starting in 12/23, due to a defect in my…read more2017 Sant Fe engine, the Hyundai dealership in Fayetteville needed to replace my engine. Today, 1/26/24, the dealership said my 1 yr old battery ( with a 30 month replacement guarantee) was dead and needed replaced at a cost of over $300! I said "Don't do it". When talking with Harrell's, I asked to pick up a new one to take to dealership and, of course, return the old battery to them. That would have meant about an hour and 20 minute round trip for me. Harrell's said NO! They would be happy to take the new battery to Fayetteville FOR me and swap it out for me, within the hour! Wow! I was really impressed! I didn't expect that! But, I sure am grateful for their exceptional customer service! Give Harrell's a chance to impress you, too!

Repeatedly received friendly, timely, and reliable service after multiple years…read more I have worked with nearly a dozen different employees over time, and all of them have been polite and respectful to both me and my wife. I have never been pressured to do any service I did not explicitly ask for, and they always offer their coupons and discounts (rather than charge more to customers who don't know about deals).

Simple problems apparently require another person who wasn't there for another hour for an…read moreinspection... will not be going back

Got an oil change. They put my original airfilter back as it did not need to be replaced. It was…read moreput in backwards and the housing was not secured leading to over 800.00 worth of repairs. The one manager stated he would call the shop mycar was at and they would pay instead he called asking for them to email him saying take 5 wasn't at fault and I was. The shop declined to do so. I have since been ignored and blown off. I do not recommend them.

I arrived and got in immediately. Staff were extremely friendly and started my oil change right…read moreaway. I needed to have my radiator fluid flushed and they handled that quickly and efficiently. They offer a military discount which helped! I did need my cabin air filter replaced and they showed me how bad it was, unfortunately they didn't have the one for my car but said if I brought one back they'd install it for me. The price was very cost effective as I would've paid an extreme amount going to the dealership. I was really impressed and happy with the services received and I will be back!

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I was nothing but, respectful, transparent, and accountable with the two mechanics, paid to get two…read morecatalytic converters replaced and a transmission housing seal replaced. the catalytic converters was replaced good on the vehicle but, the transmission housing seal wasn't, it continued to leak. I asked about it and it wasn't the same seal that was took off (then why still install it and not tell me at that tiime?) I accepted responsibility for that and ordered the correct seal that was given to me by William. I was quoted $80-$100 for them to replace the seal with the correct one. Seal was ordered, the two came out replaced the incorrect one charged me $100 and it still leaked and had noticeable damage from banging. I communicated that to them, I got no response back for a week, so I requested $50 back since the problem wasn't fixed, still no answer. To make a long story short I took my vehicle to the dealership, I had to replace the seal again and the leak is no more and fixed. still haven't heard or received my $50 I requested from them.

Unfortunately a lot of the other auto shops around me are low or out of the oil my car needs so I…read morehave to come here a lot of the time. They are VERY slow to come and get you processed even. Forget the oil change being done in a timely manner. Rude too sometimes but I don't always have much choice. They did apologize for the wait it's just every time man. With managers who are qualified to work on cars not doing anything.

To all potential customers, They get the…read morejob done. If they can't. You'll be the second one to know. Honesty and integrity is why I'm in there corner. There not about glitz and glamour. Mike, Michelle and David. Great people and can provide you what you need to keep safely on the road. Thank U4 Reading David Barner

Had them install my Leveling kit for my 2019 Ford ranger. They did a great job as always!read more

Hi Thomas, Can you…read moreplease give me a call back? I haven't been able to get a hold of you about the $2,000 you owe me. Thank you!

Well what can I say don't judge a book by it's cover. If Prestine Automotive would not have been…read morerecommended by my regular Mechanic I would have drove right by and not gave them a second chance. With that said, it is hard to find a good fair and honest BMW mechanic in the area for a older BMW (2004)that is no longer under warranty. Because we all know the BMW dealership robs you blind. (i.e. I asked for a quote to replace a window switch and the dealership quoted me appx $200.00. I watched a 3 minute you tube video, $50.00 and ten minutes later I was done. They wanted to charge me for an 1hr labor. Tom's team was courteous, professional and knowledgeable. They had a great idea of what the issue was before I got there. They diagnosed it within minutes of me bring it in and had it ready the next day. I would have gave them a five but they forgot to do the oil change I asked them to do when I brought it in. They were so focused on the major issue they overlooked the oil change. They were apologetic and willing to complete the oil change right then but I did not have the time to hang around and get it done, so off to the quick lube place the next day I go. One thing I would recommend for them to do would be to organize a little better. If they would have taken a few extra minutes to write up a job order they would have not missed the oil change. Either way thanks to Tom and his crew for the outstanding work and getting my awesome BMW back of the streets.