Told them I needed windshield wipers and a cabinet filter. She looked it up, took me to the aisle…read moreshowed me the different prices and she picked the right sizes. She also got the cabin filter and checked me out even though I think they're mostly self checkout. She even installed the wipers for me! Service was terrific. I'll be back.

Tony really helped us out when we needed him! We had to take a drive to Va over 200 miles and our…read morecars battery was giving us problem and they helped us put in a new one in with an even higher voltage than our previous one that came with the car.. at an affordable price no less!

worst customer service I think I've ever dealt with. called once, put me on hold for over 15…read moreminutes and never answered. called again, was happy to answer then. then told me I would need to schedule my oil change online, after saying they had availability. went to schedule online, no availability all week. trash service.

I'm currently at the auto shop side of wallMart , Mrs. Amanda took care of me quickly and very…read moreknowledgeable, she was caring of the customer and efficient , if anyone in the area need a quick auto service this is an amazing location. I had to obtain service on a main and also a spare tire ... amazing customer service.

I've been calling them for two weeks straight just to get a quote, and still haven't received no…read morecall back ...unprofessional

I brought my vehicle in for an issue I had with it's headlights. After a few hours they were able…read moreto fix the headlights but mentioned the collision detection & lane departure indicators were showing alerts on the dash. Neither were active prior to the repair and I found that the AWD, swerve detection, ABS, electronic locks, power windows, interior lights & other items weren't working either. I reported this to them but they claimed that they weren't working when I brought it in & advised me to take it to a dealership. Considering how some of these components are just as crucial as the headlights it makes no sense as to why I wouldn't have reported these issues as well & I know that they were working. I locked the doors when I dropped it off & again after forgetting my phone in the car. Both times the electronic locks & interior lights reacted to the key fob. The technician seemed to be able to open the doors before driving it in without having to use the mechanical key which adds doubt to his claim. The dealership determined the issue was caused a missing D/C fuse (not a burnt/broken fuse). The technician at Ray Road must have pulled the fuse when trying to determine the issue with the headlights and forgot to replaced it. The dealership not only had to replace the fuse but recalibrate all the sensors too (which wasn't covered warranty). I had the dealership send an email to the owner of Ray Road showing their findings complete with invoice/diagnostics with me CC'ed for replies. I waited 14 days but heard nothing. I followed up with my own email and got a reply. Despite the revelation of the missing fuse the owner took the word of his technician and denied any compensation for the dealer's invoice. I followed up with a reply explaining how his technician was able to open the doors to the vehicle using the electronic sensor before driving it in and reminded him of the missing fuse pointed out by the dealership. So far I have received nothing back in reply.

0 out of 10. The driver tried to charge $910.00 to get my car unstuck. My car was not towed more…read morethan 1ft. He said he got the fee down to $536.00. I was never showed the fee breakdown. Once I was home the management stated the driver incorrectly charged me and corrected the fee to 278.00. This is so disheartening as a retired Soldier on a fixed income. I wouldn't recommend this company to anyone.

It was unfortunate that I had to use their service but when I did I had zero issues. Had an…read moreaccident on Fort Liberty they came within 30 minutes and helped. The people at the front desk were very helpful and also went out of their way to check up on some information regarding insurance company numbers. Super Helpful.

The evening crew is very hard working and attentive, willing to go above and beyond for the customerread more

I was quoted $110 for a 100 ft roll of shrink wrap.. I went to Uhaul and bought 1000 ft for…read more$16.99.. scammers. Save your money.

I have brought my cars here for years for car inspections and oil changes. I have had great…read morecustomer service each time. Each employee has been very respectful. I have also had to pop in to have air put in my tires. All good experiences.

I went in to have my boyfriend's car inspected. That's all I needed. He would not pass me on…read moreinspection without buying a tire. I bought a tire but was never called to say it was in or to come in and have it put on. I went somewhere else and paid for them to tell me that I didn't need the tire they will not refund me or do anything to compensate me for that tire because they're trying to say I need it when I know I don't do not go to these people and have your vehicle serviced they will lie to you and make you purchase things you don't need and they rip off stay far away.

I had a n oil light go on after getting an oil change for my new car in Raleigh and I was on the…read moreroad south towards Lumberton. I stopped in her after 5pm and not only did they help me with adding oil, they put it up in the lift to check for missing caps or oil leaks. They found none and let me know that the dealership likely didn't fill up my oil completely. They did this for me at closing time to help a 62 year old woman. Then after their speedy service, they didn't even charge me for anything! Bless the young woman mechanic named Maria was so caring and thorough. I will be buying my tires and getting service here from now on regardless of it being an hour from my home. I travel to Raleigh enough to make it work. I highly recommend them! Thanks so much.

I've been here many times for annual inspections, for tires, and vehicles repairs. Professional…read morecourtesy service by everyone. I have never felt like I have been taken advantage of. Most recent visit was for tires and again without question great service and professionals all around. I Will continue to use them and recommend them to friends and family.

I come here for my oil changes and I have a membership for their car wash…read more I'm not saying you won't have to wait, but so far anytime I show up for my oil change there's only a small wait time, so after I show up I'll be out within 25 minutes. Also when you bring your car in before the date/or miles, you get $5 off. Also they have military discount! I pay monthly for unlimited use of car wash and vacuums. I believe $25/mo. Very worth it. If you have kids the car wash is very colorful and sudsy. At their vacuums they have glass cleaning spray and interior cleaning spray, with a bunch of microfiber cloths. Love this place.

Super convenient location, staff are very nice and the facility is great. Car wash is touchless and…read morethey have vacuums you can use as well. Oil changes are cheap and easy, and lots of shops to burn time at while you wait.

Jody was great! Communication was very good & handled the repair I needed with care! Making the…read moreappointment was smooth as well.

I had been using Jody for over a year until... He handed off the communications to another person…read morewho has done a horrible job of customer service. It has been awful trying to do business with them ever since. Jody recently put in the wrong part and apologized for it and I was okay but he did not put the fuel tank back together properly and I got stranded on the side of the road... my car smelt like gasoline and he was unreachable by phone. I ended up having to get towed and now a day later I still have not gotten any word back from him or his assistant. It's been a living nightmare and I'm so disappointed in a good mechanic that made a mistake and is not prioritizing his customers..

Got an oil change. They put my original airfilter back as it did not need to be replaced. It was…read moreput in backwards and the housing was not secured leading to over 800.00 worth of repairs. The one manager stated he would call the shop mycar was at and they would pay instead he called asking for them to email him saying take 5 wasn't at fault and I was. The shop declined to do so. I have since been ignored and blown off. I do not recommend them.

I arrived and got in immediately. Staff were extremely friendly and started my oil change right…read moreaway. I needed to have my radiator fluid flushed and they handled that quickly and efficiently. They offer a military discount which helped! I did need my cabin air filter replaced and they showed me how bad it was, unfortunately they didn't have the one for my car but said if I brought one back they'd install it for me. The price was very cost effective as I would've paid an extreme amount going to the dealership. I was really impressed and happy with the services received and I will be back!